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<!--Copyright (c) 2004 Hewlett-Packard Development Company, L.P. All Rights Reserved.--><OpenView><info header="Data Dictionary Items Service Desk" headerright="26/03/10 17:26" headerStyle=""></info><data><entity caption="Address (table: itsm_addresses properties: only detail)" ID="id"><group caption="Address (table: itsm_addresses properties: only detail)"><table caption="Address (table: itsm_addresses properties: only detail)"><entity><group><field ID="1" caption="Description">Address type, The address type specifies the intended use of the address. For example, business e-mail should be sent to a business type address. (Reference to Address type, Number 18)</field><field ID="4" caption="Column">adr_typ_oid</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">City, City name. (Text 50)</field><field ID="4" caption="Column">adr_city</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Country/Region, Country or region name. (Text 50)</field><field ID="4" caption="Column">adr_countryregion</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">adr_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Organization (Reference to Organization, Number 18)</field><field ID="4" caption="Column">adr_org_oid</field><field ID="6" caption="Related to">itsm_organizations</field></group></entity><entity><group><field ID="1" caption="Description">Person (Reference to Person, Number 18)</field><field ID="4" caption="Column">adr_per_oid</field><field ID="6" caption="Related to">itsm_persons</field></group></entity><entity><group><field ID="1" caption="Description">State/Province, State or province name. (Text 50)</field><field ID="4" caption="Column">adr_stateprovince</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Street1, Street name and house number. Can also be used as postbox and postbox number. (Text 50)</field><field ID="4" caption="Column">adr_street1</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Street2, Street name and house number. (Text 50)</field><field ID="4" caption="Column">adr_street2</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">adr_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Zip/Postal code, Zip code or postal code. (Text 50)</field><field ID="4" caption="Column">adr_zippostalcode</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="Address type (table: itsm_codes properties: code, cached)" ID="id"><group caption="Address type (table: itsm_codes properties: code, cached)"><table caption="Address type (table: itsm_codes properties: code, cached)"><entity><group><field ID="1" caption="Description">Blocked, Blocked check box. If selected, the code cannot be used by users. (Boolean, Number 1)</field><field ID="4" caption="Column">cod_disabled</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Icon, Icon for the code. The icon is shown in table views. Type the path and name of the icon or click Browse to find and select an icon. (Icon name, Text 255)</field><field ID="4" caption="Column">cod_icon</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">cod_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">cod_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Text (Text 255)</field><field ID="4" caption="Column">itsm_codes_locale cdl_name</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="Analyzed data Change (table: itsm_analyzed_data properties: only detail, code, authorizable)" ID="id"><group caption="Analyzed data Change (table: itsm_analyzed_data properties: only detail, code, authorizable)"><table caption="Analyzed data Change (table: itsm_analyzed_data properties: only detail, code, authorizable)"><entity><group><field ID="1" caption="Description">Assigned from Person (Reference to Person, Number 18)</field><field ID="4" caption="Column">agd_person_from_oid</field><field ID="6" caption="Related to">itsm_persons</field></group></entity><entity><group><field ID="1" caption="Description">Assigned from Workgroup (Reference to Workgroup, Number 18)</field><field ID="4" caption="Column">agd_workgroup_from_oid</field><field ID="6" caption="Related to">itsm_workgroups</field></group></entity><entity><group><field ID="1" caption="Description">Assigned to Person (Reference to Person, Number 18)</field><field ID="4" caption="Column">agd_person_to_oid</field><field ID="6" caption="Related to">itsm_persons</field></group></entity><entity><group><field ID="1" caption="Description">Assigned to Workgroup (Reference to Workgroup, Number 18)</field><field ID="4" caption="Column">agd_workgroup_to_oid</field><field ID="6" caption="Related to">itsm_workgroups</field></group></entity><entity><group><field ID="1" caption="Description">Change (Reference to Change, Number 18)</field><field ID="4" caption="Column">agd_cha_oid</field><field ID="6" caption="Related to">itsm_changes</field></group></entity><entity><group><field ID="1" caption="Description">Date from (Date)</field><field ID="4" caption="Column">agd_datefrom</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Date to (Date)</field><field ID="4" caption="Column">agd_dateto</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Duration (Number 9)</field><field ID="4" caption="Column">agd_duration</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Item (Text 255)</field><field ID="4" caption="Column">agd_item</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">agd_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Report Type (Reference to Report Type, Number 18)</field><field ID="4" caption="Column">agd_report_oid</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Status from (Reference to Status, Number 18)</field><field ID="4" caption="Column">agd_status_from_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Status to (Reference to Status, Number 18)</field><field ID="4" caption="Column">agd_status_to_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Subject (Text 255)</field><field ID="4" caption="Column">agd_subject</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">agd_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity></table>&#13;
</group></entity><entity caption="Analyzed data Incident (table: itsm_analyzed_data properties: only detail, code, authorizable)" ID="id"><group caption="Analyzed data Incident (table: itsm_analyzed_data properties: only detail, code, authorizable)"><table caption="Analyzed data Incident (table: itsm_analyzed_data properties: only detail, code, authorizable)"><entity><group><field ID="1" caption="Description">Assigned from Person (Reference to Person, Number 18)</field><field ID="4" caption="Column">agd_person_from_oid</field><field ID="6" caption="Related to">itsm_persons</field></group></entity><entity><group><field ID="1" caption="Description">Assigned from Workgroup (Reference to Workgroup, Number 18)</field><field ID="4" caption="Column">agd_workgroup_from_oid</field><field ID="6" caption="Related to">itsm_workgroups</field></group></entity><entity><group><field ID="1" caption="Description">Assigned to Person (Reference to Person, Number 18)</field><field ID="4" caption="Column">agd_person_to_oid</field><field ID="6" caption="Related to">itsm_persons</field></group></entity><entity><group><field ID="1" caption="Description">Assigned to Workgroup (Reference to Workgroup, Number 18)</field><field ID="4" caption="Column">agd_workgroup_to_oid</field><field ID="6" caption="Related to">itsm_workgroups</field></group></entity><entity><group><field ID="1" caption="Description">Date from (Date)</field><field ID="4" caption="Column">agd_datefrom</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Date to (Date)</field><field ID="4" caption="Column">agd_dateto</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Duration (Number 9)</field><field ID="4" caption="Column">agd_duration</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Incident (Reference to Incident, Number 18)</field><field ID="4" caption="Column">agd_inc_oid</field><field ID="6" caption="Related to">itsm_incidents</field></group></entity><entity><group><field ID="1" caption="Description">Item (Text 255)</field><field ID="4" caption="Column">agd_item</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">agd_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Report Type (Reference to Report Type, Number 18)</field><field ID="4" caption="Column">agd_report_oid</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Status from (Reference to Status, Number 18)</field><field ID="4" caption="Column">agd_status_from_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Status to (Reference to Status, Number 18)</field><field ID="4" caption="Column">agd_status_to_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Subject (Text 255)</field><field ID="4" caption="Column">agd_subject</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">agd_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity></table>&#13;
</group></entity><entity caption="Analyzed data Problem (table: itsm_analyzed_data properties: only detail, code, authorizable)" ID="id"><group caption="Analyzed data Problem (table: itsm_analyzed_data properties: only detail, code, authorizable)"><table caption="Analyzed data Problem (table: itsm_analyzed_data properties: only detail, code, authorizable)"><entity><group><field ID="1" caption="Description">Assigned from Person (Reference to Person, Number 18)</field><field ID="4" caption="Column">agd_person_from_oid</field><field ID="6" caption="Related to">itsm_persons</field></group></entity><entity><group><field ID="1" caption="Description">Assigned from Workgroup (Reference to Workgroup, Number 18)</field><field ID="4" caption="Column">agd_workgroup_from_oid</field><field ID="6" caption="Related to">itsm_workgroups</field></group></entity><entity><group><field ID="1" caption="Description">Assigned to Person (Reference to Person, Number 18)</field><field ID="4" caption="Column">agd_person_to_oid</field><field ID="6" caption="Related to">itsm_persons</field></group></entity><entity><group><field ID="1" caption="Description">Assigned to Workgroup (Reference to Workgroup, Number 18)</field><field ID="4" caption="Column">agd_workgroup_to_oid</field><field ID="6" caption="Related to">itsm_workgroups</field></group></entity><entity><group><field ID="1" caption="Description">Date from (Date)</field><field ID="4" caption="Column">agd_datefrom</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Date to (Date)</field><field ID="4" caption="Column">agd_dateto</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Duration (Number 9)</field><field ID="4" caption="Column">agd_duration</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Item (Text 255)</field><field ID="4" caption="Column">agd_item</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">agd_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Problem (Reference to Problem, Number 18)</field><field ID="4" caption="Column">agd_pro_oid</field><field ID="6" caption="Related to">itsm_problems</field></group></entity><entity><group><field ID="1" caption="Description">Report Type (Reference to Report Type, Number 18)</field><field ID="4" caption="Column">agd_report_oid</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Status from (Reference to Status, Number 18)</field><field ID="4" caption="Column">agd_status_from_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Status to (Reference to Status, Number 18)</field><field ID="4" caption="Column">agd_status_to_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Subject (Text 255)</field><field ID="4" caption="Column">agd_subject</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">agd_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity></table>&#13;
</group></entity><entity caption="Analyzed data Project (table: itsm_analyzed_data properties: only detail, code, authorizable)" ID="id"><group caption="Analyzed data Project (table: itsm_analyzed_data properties: only detail, code, authorizable)"><table caption="Analyzed data Project (table: itsm_analyzed_data properties: only detail, code, authorizable)"><entity><group><field ID="1" caption="Description">Assigned from Person (Reference to Person, Number 18)</field><field ID="4" caption="Column">agd_person_from_oid</field><field ID="6" caption="Related to">itsm_persons</field></group></entity><entity><group><field ID="1" caption="Description">Assigned from Workgroup (Reference to Workgroup, Number 18)</field><field ID="4" caption="Column">agd_workgroup_from_oid</field><field ID="6" caption="Related to">itsm_workgroups</field></group></entity><entity><group><field ID="1" caption="Description">Assigned to Person (Reference to Person, Number 18)</field><field ID="4" caption="Column">agd_person_to_oid</field><field ID="6" caption="Related to">itsm_persons</field></group></entity><entity><group><field ID="1" caption="Description">Assigned to Workgroup (Reference to Workgroup, Number 18)</field><field ID="4" caption="Column">agd_workgroup_to_oid</field><field ID="6" caption="Related to">itsm_workgroups</field></group></entity><entity><group><field ID="1" caption="Description">Date from (Date)</field><field ID="4" caption="Column">agd_datefrom</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Date to (Date)</field><field ID="4" caption="Column">agd_dateto</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Duration (Number 9)</field><field ID="4" caption="Column">agd_duration</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Item (Text 255)</field><field ID="4" caption="Column">agd_item</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">agd_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Project (Reference to Project, Number 18)</field><field ID="4" caption="Column">agd_prj_oid</field><field ID="6" caption="Related to">itsm_projects</field></group></entity><entity><group><field ID="1" caption="Description">Report Type (Reference to Report Type, Number 18)</field><field ID="4" caption="Column">agd_report_oid</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Status from (Reference to Status, Number 18)</field><field ID="4" caption="Column">agd_status_from_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Status to (Reference to Status, Number 18)</field><field ID="4" caption="Column">agd_status_to_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Subject (Text 255)</field><field ID="4" caption="Column">agd_subject</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">agd_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity></table>&#13;
</group></entity><entity caption="Analyzed data Service call (table: itsm_analyzed_data properties: only detail, code, authorizable)" ID="id"><group caption="Analyzed data Service call (table: itsm_analyzed_data properties: only detail, code, authorizable)"><table caption="Analyzed data Service call (table: itsm_analyzed_data properties: only detail, code, authorizable)"><entity><group><field ID="1" caption="Description">Assigned from Person (Reference to Person, Number 18)</field><field ID="4" caption="Column">agd_person_from_oid</field><field ID="6" caption="Related to">itsm_persons</field></group></entity><entity><group><field ID="1" caption="Description">Assigned from Workgroup (Reference to Workgroup, Number 18)</field><field ID="4" caption="Column">agd_workgroup_from_oid</field><field ID="6" caption="Related to">itsm_workgroups</field></group></entity><entity><group><field ID="1" caption="Description">Assigned to Person (Reference to Person, Number 18)</field><field ID="4" caption="Column">agd_person_to_oid</field><field ID="6" caption="Related to">itsm_persons</field></group></entity><entity><group><field ID="1" caption="Description">Assigned to Workgroup (Reference to Workgroup, Number 18)</field><field ID="4" caption="Column">agd_workgroup_to_oid</field><field ID="6" caption="Related to">itsm_workgroups</field></group></entity><entity><group><field ID="1" caption="Description">Date from (Date)</field><field ID="4" caption="Column">agd_datefrom</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Date to (Date)</field><field ID="4" caption="Column">agd_dateto</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Duration (Number 9)</field><field ID="4" caption="Column">agd_duration</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Item (Text 255)</field><field ID="4" caption="Column">agd_item</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">agd_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Report Type (Reference to Report Type, Number 18)</field><field ID="4" caption="Column">agd_report_oid</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Service call (Reference to Service call, Number 18)</field><field ID="4" caption="Column">agd_ser_oid</field><field ID="6" caption="Related to">itsm_servicecalls</field></group></entity><entity><group><field ID="1" caption="Description">Status from (Reference to Status, Number 18)</field><field ID="4" caption="Column">agd_status_from_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Status to (Reference to Status, Number 18)</field><field ID="4" caption="Column">agd_status_to_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Subject (Text 255)</field><field ID="4" caption="Column">agd_subject</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">agd_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity></table>&#13;
</group></entity><entity caption="Analyzed data Workorder (table: itsm_analyzed_data properties: only detail, code, authorizable)" ID="id"><group caption="Analyzed data Workorder (table: itsm_analyzed_data properties: only detail, code, authorizable)"><table caption="Analyzed data Workorder (table: itsm_analyzed_data properties: only detail, code, authorizable)"><entity><group><field ID="1" caption="Description">Assigned from Person (Reference to Person, Number 18)</field><field ID="4" caption="Column">agd_person_from_oid</field><field ID="6" caption="Related to">itsm_persons</field></group></entity><entity><group><field ID="1" caption="Description">Assigned from Workgroup (Reference to Workgroup, Number 18)</field><field ID="4" caption="Column">agd_workgroup_from_oid</field><field ID="6" caption="Related to">itsm_workgroups</field></group></entity><entity><group><field ID="1" caption="Description">Assigned to Person (Reference to Person, Number 18)</field><field ID="4" caption="Column">agd_person_to_oid</field><field ID="6" caption="Related to">itsm_persons</field></group></entity><entity><group><field ID="1" caption="Description">Assigned to Workgroup (Reference to Workgroup, Number 18)</field><field ID="4" caption="Column">agd_workgroup_to_oid</field><field ID="6" caption="Related to">itsm_workgroups</field></group></entity><entity><group><field ID="1" caption="Description">Date from (Date)</field><field ID="4" caption="Column">agd_datefrom</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Date to (Date)</field><field ID="4" caption="Column">agd_dateto</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Duration (Number 9)</field><field ID="4" caption="Column">agd_duration</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Item (Text 255)</field><field ID="4" caption="Column">agd_item</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">agd_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Report Type (Reference to Report Type, Number 18)</field><field ID="4" caption="Column">agd_report_oid</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Status from (Reference to Status, Number 18)</field><field ID="4" caption="Column">agd_status_from_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Status to (Reference to Status, Number 18)</field><field ID="4" caption="Column">agd_status_to_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Subject (Text 255)</field><field ID="4" caption="Column">agd_subject</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">agd_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Work order (Reference to Work order, Number 18)</field><field ID="4" caption="Column">agd_wor_oid</field><field ID="6" caption="Related to">itsm_workorders</field></group></entity></table>&#13;
</group></entity><entity caption="Approval properties: only detail)" ID="id"><group caption="Approval properties: only detail)"><table caption="Approval properties: only detail)"><entity><group><field ID="1" caption="Description">#Approved approvers (Number 9)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">#Approvers Required, The number of approvers who need to approve to get approval for this item. (Number 9)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Approval group, Workgroup of the approvers (Reference to Workgroup, Number 18)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Approval Status, The status of the approval. Only at status Active it possible to vote for approval (Reference to Approval Status, Number 18)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Approval Votes, People responsible for voting for approval (Set of Approval Vote)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_approver_votes apv_apt_oid</field></group></entity><entity><group><field ID="1" caption="Description">Deadline, The deadline which before all approvers have to vote. If the deadline is passed and the approval result is still incomplete the result will be set to Rejected  (Date)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Description, Approval Description (Text 80)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">NrOfApprovers (Number 9)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Result, This field reflects the state of the approval for this item (Text 40)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Strategy, The used strategy for this approval (Text 255)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="Approval Status (table: itsm_codes properties: code, cached)" ID="id"><group caption="Approval Status (table: itsm_codes properties: code, cached)"><table caption="Approval Status (table: itsm_codes properties: code, cached)"><entity><group><field ID="1" caption="Description">Blocked, Blocked check box. If selected, the code cannot be used by users. (Boolean, Number 1)</field><field ID="4" caption="Column">cod_disabled</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Icon, Icon for the code. The icon is shown in table views. Type the path and name of the icon or click Browse to find and select an icon. (Icon name, Text 255)</field><field ID="4" caption="Column">cod_icon</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">IsActiveStatus (Boolean, Number 1)</field><field ID="4" caption="Column">cod_isactivestatus</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">IsInactiveStatus (Boolean, Number 1)</field><field ID="4" caption="Column">cod_isinactivestatus</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">IsReadyStatus (Boolean, Number 1)</field><field ID="4" caption="Column">cod_isreadystatus</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">cod_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Ordering, Ordering number for the current code. The lower the number the higher the code will be shown in lists. Once a code is used, do not modify the number. (Number 9)</field><field ID="4" caption="Column">cod_ordering</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">cod_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Text (Text 255)</field><field ID="4" caption="Column">itsm_codes_locale cdl_name</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="Approval Vote (table: itsm_approver_votes properties: only detail)" ID="id"><group caption="Approval Vote (table: itsm_approver_votes properties: only detail)"><table caption="Approval Vote (table: itsm_approver_votes properties: only detail)"><entity><group><field ID="1" caption="Description">Approval (Reference to Approval, Number 18)</field><field ID="4" caption="Column">apv_apt_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Approved, Approved list box. Select Yes to vote for approval, select No to vote against approval for this item (Boolean, Number 1)</field><field ID="4" caption="Column">apv_approved</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Approver, Person who can vote for approval (Reference to Person, Number 18)</field><field ID="4" caption="Column">apv_per_oid</field><field ID="6" caption="Related to">itsm_persons</field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">apv_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Reason, Reason for voting for or against approval . Required if voted against approval (Text 255)</field><field ID="4" caption="Column">apv_reason</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">apv_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity></table>&#13;
</group></entity><entity caption="Assignment properties: only detail)" ID="id"><group caption="Assignment properties: only detail)"><table caption="Assignment properties: only detail)"><entity><group><field ID="1" caption="Description">Assignment Priority, Priority of assignment&#13;
The priority shows the importance of quick handling of the assignment. The higher the priority, the faster the assignment must be addressed. (Reference to Assignment Priority, Number 18)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Assignment Status, The status shows the progress of the responsible person's work towards completion. (Reference to Assignment Status, Number 18)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">External Deadline, The latest date the external organization is expected to complete and deliver work they are made responsible for . (Date)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">From person, Person who created the current assignment. This person assigned the current item to another person. (Reference to Person, Number 18)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">From workgroup, The workgroup of the person who created the current assignment. (Reference to Workgroup, Number 18)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Information from sender, From this field the receiver of the service call can review additional information about the service call that was added by the sender (Text 4000)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Information to receiver, In this field the sender who assigns the service call to a receiver can add information about the background of the service call, some additional information, and why it is sent to this receiver (Text 4000)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Reference #, Reference number used to communicate information with the responsible external organization. (Text 50)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">To external Organization, External organization responsible for handling the item. (Reference to Organization, Number 18)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">To external Person, Employee of the external organization responsible for handling the item. This person will be the receiver of the assignment. (Reference to Person, Number 18)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">To person, Person made responsible for handling the item. This person will be the receiver of the assignment. (Reference to Person, Number 18)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">To workgroup, Work group of the person currently responsible for this item. (Reference to Workgroup, Number 18)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="Assignment Priority (table: itsm_codes properties: code, cached)" ID="id"><group caption="Assignment Priority (table: itsm_codes properties: code, cached)"><table caption="Assignment Priority (table: itsm_codes properties: code, cached)"><entity><group><field ID="1" caption="Description">Blocked, Blocked check box. If selected, the code cannot be used by users. (Boolean, Number 1)</field><field ID="4" caption="Column">cod_disabled</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Icon, Icon for the code. The icon is shown in table views. Type the path and name of the icon or click Browse to find and select an icon. (Icon name, Text 255)</field><field ID="4" caption="Column">cod_icon</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">cod_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Ordering, Ordering number for the current code. The lower the number the higher the code will be shown in lists. Once a code is used, do not modify the number. (Number 9)</field><field ID="4" caption="Column">cod_ordering</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">cod_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Text (Text 255)</field><field ID="4" caption="Column">itsm_codes_locale cdl_name</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="Assignment Status (table: itsm_codes properties: code, cached)" ID="id"><group caption="Assignment Status (table: itsm_codes properties: code, cached)"><table caption="Assignment Status (table: itsm_codes properties: code, cached)"><entity><group><field ID="1" caption="Description">Blocked, Blocked check box. If selected, the code cannot be used by users. (Boolean, Number 1)</field><field ID="4" caption="Column">cod_disabled</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Closed, Closed check box. When checked, the current assignment status is a closed status. When an assignment has a closed status, no work is performed on the assignment. (Boolean, Number 1)</field><field ID="4" caption="Column">cod_assignmentclosed</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Icon, Icon for the code. The icon is shown in table views. Type the path and name of the icon or click Browse to find and select an icon. (Icon name, Text 255)</field><field ID="4" caption="Column">cod_icon</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">New, New status check box. If selected, the current status is the new status. (Boolean, Number 1)</field><field ID="4" caption="Column">cod_assignmentnew</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">cod_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Ordering, Ordering number for the current code. The lower the number the higher the code will be shown in lists. Once a code is used, do not modify the number. (Number 9)</field><field ID="4" caption="Column">cod_ordering</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Read, Read status check box. If selected, the current assignment status is the read status. The status of an assignment is turned to Read after a new assignment is opened by the receiver. (Boolean, Number 1)</field><field ID="4" caption="Column">cod_assignmentread</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">cod_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Text (Text 255)</field><field ID="4" caption="Column">itsm_codes_locale cdl_name</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="Brand (table: itsm_codes properties: code, cached)" ID="id"><group caption="Brand (table: itsm_codes properties: code, cached)"><table caption="Brand (table: itsm_codes properties: code, cached)"><entity><group><field ID="1" caption="Description">Blocked, Blocked check box. If selected, the code cannot be used by users. (Boolean, Number 1)</field><field ID="4" caption="Column">cod_disabled</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Icon, Icon for the code. The icon is shown in table views. Type the path and name of the icon or click Browse to find and select an icon. (Icon name, Text 255)</field><field ID="4" caption="Column">cod_icon</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">cod_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">cod_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Text (Text 255)</field><field ID="4" caption="Column">itsm_codes_locale cdl_name</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="Change (table: itsm_changes properties: authorizable)" ID="id"><group caption="Change (table: itsm_changes properties: authorizable)"><table caption="Change (table: itsm_changes properties: authorizable)"><entity><group><field ID="1" caption="Description">Actual Cost, The actual costs of handling this item. (Number 64)</field><field ID="4" caption="Column">cha_actualcost</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Actual Duration, Total time worked on this item. (Number 9)</field><field ID="4" caption="Column">cha_actualduration</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Actual Finish, The date work on this item finished. (Date)</field><field ID="4" caption="Column">cha_actualfinish</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Actual Start, The date working on this item was started. (Date)</field><field ID="4" caption="Column">cha_actualstart</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Analyzed data Change (Set of Analyzed data Change)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_analyzed_data agd_cha_oid</field></group></entity><entity><group><field ID="1" caption="Description">#Approved approvers (Number 9)</field><field ID="4" caption="Column">cha_apt_nrofapproversapproved</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">#Approvers Required, The number of approvers who need to approve to get approval for this item. (Number 9)</field><field ID="4" caption="Column">cha_apt_nrofapproversrequired</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Approval group, Workgroup of the approvers (Reference to Workgroup, Number 18)</field><field ID="4" caption="Column">cha_apt_wog_oid</field><field ID="6" caption="Related to">itsm_workgroups</field></group></entity><entity><group><field ID="1" caption="Description">Approval Status, The status of the approval. Only at status Active it possible to vote for approval (Reference to Approval Status, Number 18)</field><field ID="4" caption="Column">cha_apt_status</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Approval Votes, People responsible for voting for approval (Set of Approval Vote)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_approver_votes apv_apt_oid</field></group></entity><entity><group><field ID="1" caption="Description">Deadline, The deadline which before all approvers have to vote. If the deadline is passed and the approval result is still incomplete the result will be set to Rejected  (Date)</field><field ID="4" caption="Column">cha_apt_deadline</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Description, Approval Description (Text 80)</field><field ID="4" caption="Column">cha_apt_description</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">NrOfApprovers (Number 9)</field><field ID="4" caption="Column">cha_apt_nrofapprovers</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Result, This field reflects the state of the approval for this item (Text 40)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Strategy, The used strategy for this approval (Text 255)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Assignment Priority, Priority of assignment&#13;
The priority shows the importance of quick handling of the assignment. The higher the priority, the faster the assignment must be addressed. (Reference to Assignment Priority, Number 18)</field><field ID="4" caption="Column">cha_assign_priority</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Assignment Status, The status shows the progress of the responsible person's work towards completion. (Reference to Assignment Status, Number 18)</field><field ID="4" caption="Column">cha_assign_status</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">External Deadline, The latest date the external organization is expected to complete and deliver work they are made responsible for . (Date)</field><field ID="4" caption="Column">cha_assign_extdeadline</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">From person, Person who created the current assignment. This person assigned the current item to another person. (Reference to Person, Number 18)</field><field ID="4" caption="Column">ass_per_from_oid</field><field ID="6" caption="Related to">itsm_persons</field></group></entity><entity><group><field ID="1" caption="Description">From workgroup, The workgroup of the person who created the current assignment. (Reference to Workgroup, Number 18)</field><field ID="4" caption="Column">ass_wog_from_oid</field><field ID="6" caption="Related to">itsm_workgroups</field></group></entity><entity><group><field ID="1" caption="Description">Information from sender, From this field the receiver of the service call can review additional information about the service call that was added by the sender (Text 4000)</field><field ID="4" caption="Column">itsm_cha_ass_information cas_ass_information</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Information to receiver, In this field the sender who assigns the service call to a receiver can add information about the background of the service call, some additional information, and why it is sent to this receiver (Text 4000)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Reference #, Reference number used to communicate information with the responsible external organization. (Text 50)</field><field ID="4" caption="Column">cha_assign_referencenumber</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">To external Organization, External organization responsible for handling the item. (Reference to Organization, Number 18)</field><field ID="4" caption="Column">ass_contr_out_org</field><field ID="6" caption="Related to">itsm_organizations</field></group></entity><entity><group><field ID="1" caption="Description">To external Person, Employee of the external organization responsible for handling the item. This person will be the receiver of the assignment. (Reference to Person, Number 18)</field><field ID="4" caption="Column">ass_contr_out_per</field><field ID="6" caption="Related to">itsm_persons</field></group></entity><entity><group><field ID="1" caption="Description">To person, Person made responsible for handling the item. This person will be the receiver of the assignment. (Reference to Person, Number 18)</field><field ID="4" caption="Column">ass_per_to_oid</field><field ID="6" caption="Related to">itsm_persons</field></group></entity><entity><group><field ID="1" caption="Description">To workgroup, Work group of the person currently responsible for this item. (Reference to Workgroup, Number 18)</field><field ID="4" caption="Column">ass_wog_oid</field><field ID="6" caption="Related to">itsm_workgroups</field></group></entity><entity><group><field ID="1" caption="Description">Attached items (Set of Attached item)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">rep_attachments ahs_att_oid</field></group></entity><entity><group><field ID="1" caption="Description">Attachment exists (Boolean, Number 1)</field><field ID="4" caption="Column">cha_attachment_exists</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Category, The change's category. The category groups changes in a hierarchical structure. In this structure changes are grouped based on the type of change. Click Category and select a category from the tree view. (Reference to Change Category, Number 18)</field><field ID="4" caption="Column">cha_cat_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Category (Service Today) (Reference to Category, Number 18)</field><field ID="4" caption="Column">cha_cat_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Classification, Classification reflects an assessment of the change after implementation. Click Classification and select a classification code from the tree view. (Reference to Change Classification, Number 18)</field><field ID="4" caption="Column">cha_cla_oid</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Closure code, The closure code shows the reason why the status of the change is closed or not worked on anymore. (Reference to Change closure code, Number 18)</field><field ID="4" caption="Column">cha_closurecode</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Configuration Item, The configuration item that is subject of the current item. (Reference to Configuration Item, Number 18)</field><field ID="4" caption="Column">cha_cit_oid</field><field ID="6" caption="Related to">itsm_configuration_items</field></group></entity><entity><group><field ID="1" caption="Description">Deadline, The latest date the results and work related to this item must be completed and delivered. (Date)</field><field ID="4" caption="Column">cha_deadline</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Description, Description of current item. The description 's a summary of the information field. The description is used for later retrieval and analyses. (Text 80)</field><field ID="4" caption="Column">cha_description</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Early finish, The earliest date planned that work on this item will be finalized. (Date)</field><field ID="4" caption="Column">cha_earlyfinish</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Early start, The earliest date planned that working on this item will start. (Date)</field><field ID="4" caption="Column">cha_earlystart</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Entered by person, This is used to store the person who has created this item. (Reference to Person, Number 18)</field><field ID="4" caption="Column">cha_per_oid</field><field ID="6" caption="Related to">itsm_persons</field></group></entity><entity><group><field ID="1" caption="Description">Estimated finish, Date and time that the item is expected to be finished. (Date)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Folder, Grouping of stored items. Although all Service Desk items are stored in one database, folders may be used to identify different focus areas such as customers or customer groups. (Reference to Folder, Number 18)</field><field ID="4" caption="Column">cha_poo_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">History, List of history lines. With the history lines you can track the modifications to this item. What modifications are tracked is set by the system administrator. (Set of History line Change)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_historylines_change hch_cha_oid</field></group></entity><entity><group><field ID="1" caption="Description">ID, Identification number.&#13;
Used to identify the item when communicating information about the item. (ID, Number 18)</field><field ID="4" caption="Column">cha_id</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Impact, The impact reflects how much the work of the caller is impaired or in what extent the work of other people is impaired. (Reference to Impact, Number 18)</field><field ID="4" caption="Column">cha_imp_oid</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Information, Full information of this item. Should contain all necessary information needed to handle the item or work on the item. (Text 4000)</field><field ID="4" caption="Column">itsm_cha_information chi_information</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Initiator, The person who is responsible for initiating approval for this item.  (Reference to Person, Number 18)</field><field ID="4" caption="Column">cha_initiator_per_oid</field><field ID="6" caption="Related to">itsm_persons</field></group></entity><entity><group><field ID="1" caption="Description">Late finish, The latest date planned to finalize work on this item. (Date)</field><field ID="4" caption="Column">cha_latefinish</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Late start, The latest date planned to start work on this item. (Date)</field><field ID="4" caption="Column">cha_latestart</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Manager (Reference to Person, Number 18)</field><field ID="4" caption="Column">cha_per_man_oid</field><field ID="6" caption="Related to">itsm_persons</field></group></entity><entity><group><field ID="1" caption="Description">Max. duration, Maximum amount of time allowed for working on the current item. (Number 9)</field><field ID="4" caption="Column">cha_maximumduration</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">cha_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Open duration, Actual time the current item is opened. (Number 9)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Planned Cost, Planned total cost of handling this item. (Number 64)</field><field ID="4" caption="Column">cha_plannedcost</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Planned Duration, Planned duration of work on this item. (Number 9)</field><field ID="4" caption="Column">cha_planduration</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Planned Finish, Date planned to finalize work on this item. (Date)</field><field ID="4" caption="Column">cha_planfinish</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Planned Start, Planned date to start working on this item. (Date)</field><field ID="4" caption="Column">cha_planstart</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Predecessor, Change that has time dependencies with successor change(s). (Set of Change Predecessor)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_change_predecessors cpd_successor_cha_oid</field></group></entity><entity><group><field ID="1" caption="Description">Priority, The priority reflects the urgency for quick resolution of the item. (Reference to Priority, Number 18)</field><field ID="4" caption="Column">cha_pri_oid</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Project, Project that includes current change. (Reference to Project, Number 18)</field><field ID="4" caption="Column">cha_prj_oid</field><field ID="6" caption="Related to">itsm_projects</field></group></entity><entity><group><field ID="1" caption="Description">Registered, Date and time the current item was created. (Date)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Created, Date this item was created. Service Desk registered the date and time when the item was first created. You cannot edit this field. (Date)</field><field ID="4" caption="Column">reg_created</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Created by, Person who created this item. Or, in case of system history lines, the person who created the containing item. (Reference to Account, Number 18)</field><field ID="4" caption="Column">reg_created_by_oid</field><field ID="6" caption="Related to">rep_accounts</field></group></entity><entity><group><field ID="1" caption="Description">Modified, Date the item was last modified. This date is updated by Service Desk. (Date)</field><field ID="4" caption="Column">reg_modified</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Modified by, Person who last modified the item. The person name is modified by Service Desk. (Reference to Account, Number 18)</field><field ID="4" caption="Column">reg_modified_by_oid</field><field ID="6" caption="Related to">rep_accounts</field></group></entity><entity><group><field ID="1" caption="Description">Relations, List of items related to this change. (Set of Service Event Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_service_relations sre_cha_oid</field></group></entity><entity><group><field ID="1" caption="Description">Remain duration, Remaining duration of work on this item, calculated from the current date to the planned finish date. (Number 9)</field><field ID="4" caption="Column">cha_remainduration</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Requestor, The person who requested this item. This person is excluded from voting for approval for this item. (Reference to Person, Number 18)</field><field ID="4" caption="Column">cha_requestor_per_oid</field><field ID="6" caption="Related to">itsm_persons</field></group></entity><entity><group><field ID="1" caption="Description">Solution, Proposed or accepted and working final result of the change. (Text 255)</field><field ID="4" caption="Column">cha_solution</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Source ID, Identifier for the object in the source application. This field is used by data exchange to retrieve the corresponding item in the source application. (Text 80)</field><field ID="4" caption="Column">cha_sourceid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Status, Status of this change. Shows the position of the change in its lifecycle. The lifecycle of a change starts with being created and ends with being removed. (Reference to Change Status, Number 18)</field><field ID="4" caption="Column">cha_sta_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Status (Service Today) (Reference to Status, Number 18)</field><field ID="4" caption="Column">cha_sta_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Successor (Set of Change Predecessor)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_change_predecessors cpd_predecessor_cha_oid</field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">cha_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">To deadline, Amount of time till deadline is reached (Number 9)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Wait for Work Order Completion (Boolean, Number 1)</field><field ID="4" caption="Column">cha_waitforwo</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Workaround, Proposed and working workaround to prevent or take away problems resulting from the not implemented change or the change in progress. (Text 255)</field><field ID="4" caption="Column">cha_workaround</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Work orders, List of work orders related to this change. New to relate a new work order. Relate to relate an existing work order. Select a work order and click Modify to open the selected work order.\\
 Unrelate to remove the selected work order from the list. (Set of Work order)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_workorders wor_cha_oid</field></group></entity></table>&#13;
</group></entity><entity caption="Change Category (table: rep_codes properties: code, cached)" ID="id"><group caption="Change Category (table: rep_codes properties: code, cached)"><table caption="Change Category (table: rep_codes properties: code, cached)"><entity><group><field ID="1" caption="Description">Attributes (Set of Attributes per category)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">rep_attr_per_category apc_cat_oid</field></group></entity><entity><group><field ID="1" caption="Description">Blocked, Blocked check box. If selected, the code cannot be used by users. (Boolean, Number 1)</field><field ID="4" caption="Column">rcd_codedisabled</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Children, List of children for this code. (Set of Kernel Code Hierarchical)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">rep_codes rcd_rcd_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Icon, Icon for the code. The icon is shown in table views. Type the path and name of the icon or click Browse to find and select an icon. (Icon name, Text 255)</field><field ID="4" caption="Column">rcd_icon</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Kernel Code Text (Set of Kernel Code Text)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">rcd_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Parent, Name of the parent code. Select a code name from the list. By selecting a parent you create a tree view of codes. (Reference to Kernel Code Hierarchical, Number 18)</field><field ID="4" caption="Column">rcd_rcd_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">rcd_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Text (Text 255)</field><field ID="4" caption="Column">rep_codes_text rct_name</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="Change Classification (table: itsm_codes properties: code, cached)" ID="id"><group caption="Change Classification (table: itsm_codes properties: code, cached)"><table caption="Change Classification (table: itsm_codes properties: code, cached)"><entity><group><field ID="1" caption="Description">Blocked, Blocked check box. If selected, the code cannot be used by users. (Boolean, Number 1)</field><field ID="4" caption="Column">cod_disabled</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Children, List of children for this code. (Set of Code hierarchical)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_codes cod_cod_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Icon, Icon for the code. The icon is shown in table views. Type the path and name of the icon or click Browse to find and select an icon. (Icon name, Text 255)</field><field ID="4" caption="Column">cod_icon</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">cod_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Parent, Name of the parent code. Select a code name from the list. By selecting a parent you create a tree view of codes. (Reference to Code hierarchical, Number 18)</field><field ID="4" caption="Column">cod_cod_oid</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">cod_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Text (Text 255)</field><field ID="4" caption="Column">itsm_codes_locale cdl_name</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="Change closure code (table: itsm_codes properties: code, cached)" ID="id"><group caption="Change closure code (table: itsm_codes properties: code, cached)"><table caption="Change closure code (table: itsm_codes properties: code, cached)"><entity><group><field ID="1" caption="Description">Blocked, Blocked check box. If selected, the code cannot be used by users. (Boolean, Number 1)</field><field ID="4" caption="Column">cod_disabled</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Children, List of children for this code. (Set of Code hierarchical)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_codes cod_cod_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Icon, Icon for the code. The icon is shown in table views. Type the path and name of the icon or click Browse to find and select an icon. (Icon name, Text 255)</field><field ID="4" caption="Column">cod_icon</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">cod_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Parent, Name of the parent code. Select a code name from the list. By selecting a parent you create a tree view of codes. (Reference to Code hierarchical, Number 18)</field><field ID="4" caption="Column">cod_cod_oid</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">cod_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Text (Text 255)</field><field ID="4" caption="Column">itsm_codes_locale cdl_name</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="Change Predecessor (table: itsm_change_predecessors properties: only detail)" ID="id"><group caption="Change Predecessor (table: itsm_change_predecessors properties: only detail)"><table caption="Change Predecessor (table: itsm_change_predecessors properties: only detail)"><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">cpd_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Predecessor, Change that has time dependencies with successor change(s). (Reference to Change, Number 18)</field><field ID="4" caption="Column">cpd_predecessor_cha_oid</field><field ID="6" caption="Related to">itsm_changes</field></group></entity><entity><group><field ID="1" caption="Description">Successor, Change that has time dependencies with predecessor change(s). (Reference to Change, Number 18)</field><field ID="4" caption="Column">cpd_successor_cha_oid</field><field ID="6" caption="Related to">itsm_changes</field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">cpd_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity></table>&#13;
</group></entity><entity caption="Change Status (table: rep_codes properties: code, cached)" ID="id"><group caption="Change Status (table: rep_codes properties: code, cached)"><table caption="Change Status (table: rep_codes properties: code, cached)"><entity><group><field ID="1" caption="Description">Blocked, Blocked check box. If selected, the code cannot be used by users. (Boolean, Number 1)</field><field ID="4" caption="Column">rcd_codedisabled</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Icon, Icon for the code. The icon is shown in table views. Type the path and name of the icon or click Browse to find and select an icon. (Icon name, Text 255)</field><field ID="4" caption="Column">rcd_icon</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Kernel Code Text (Set of Kernel Code Text)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">rcd_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Ordering (Number 9)</field><field ID="4" caption="Column">rcd_ordering</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Required attributes per status (Set of Required attributes per status)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">rep_attr_per_status aps_cod_oid</field></group></entity><entity><group><field ID="1" caption="Description">State (Reference to State, Number 18)</field><field ID="4" caption="Column">itsm_workflow_statuses wos_sta_oid</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">rcd_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Text (Text 255)</field><field ID="4" caption="Column">rep_codes_text rct_name</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="CI Category (table: rep_codes properties: code, cached)" ID="id"><group caption="CI Category (table: rep_codes properties: code, cached)"><table caption="CI Category (table: rep_codes properties: code, cached)"><entity><group><field ID="1" caption="Description">Attributes (Set of Attributes per category)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">rep_attr_per_category apc_cat_oid</field></group></entity><entity><group><field ID="1" caption="Description">Blocked, Blocked check box. If selected, the code cannot be used by users. (Boolean, Number 1)</field><field ID="4" caption="Column">rcd_codedisabled</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Children, List of children for this code. (Set of Kernel Code Hierarchical)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">rep_codes rcd_rcd_oid</field></group></entity><entity><group><field ID="1" caption="Description">Configuration items (Set of Configuration Item)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_configuration_items cit_cat_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Icon, Icon for the code. The icon is shown in table views. Type the path and name of the icon or click Browse to find and select an icon. (Icon name, Text 255)</field><field ID="4" caption="Column">rcd_icon</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Kernel Code Text (Set of Kernel Code Text)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">rcd_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Parent, Name of the parent code. Select a code name from the list. By selecting a parent you create a tree view of codes. (Reference to Kernel Code Hierarchical, Number 18)</field><field ID="4" caption="Column">rcd_rcd_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">rcd_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Text (Text 255)</field><field ID="4" caption="Column">rep_codes_text rct_name</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="CI Component (table: itsm_cicomponents properties: only detail)" ID="id"><group caption="CI Component (table: itsm_cicomponents properties: only detail)"><table caption="CI Component (table: itsm_cicomponents properties: only detail)"><entity><group><field ID="1" caption="Description">CI Child (Reference to Configuration Item, Number 18)</field><field ID="4" caption="Column">cic_cita_oid</field><field ID="6" caption="Related to">itsm_configuration_items</field></group></entity><entity><group><field ID="1" caption="Description">CI Parent (Reference to Configuration Item, Number 18)</field><field ID="4" caption="Column">cic_citb_oid</field><field ID="6" caption="Related to">itsm_configuration_items</field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">cic_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">cic_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity></table>&#13;
</group></entity><entity caption="CI Organization (table: itsm_ci_orgs properties: only detail)" ID="id"><group caption="CI Organization (table: itsm_ci_orgs properties: only detail)"><table caption="CI Organization (table: itsm_ci_orgs properties: only detail)"><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">cio_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">cio_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">To Configuration Item (Reference to Configuration Item, Number 18)</field><field ID="4" caption="Column">cio_cit_oid</field><field ID="6" caption="Related to">itsm_configuration_items</field></group></entity><entity><group><field ID="1" caption="Description">ToOrganization (Reference to Organization, Number 18)</field><field ID="4" caption="Column">cio_org_oid</field><field ID="6" caption="Related to">itsm_organizations</field></group></entity></table>&#13;
</group></entity><entity caption="CI relation (table: itsm_ci_relations properties: only detail)" ID="id"><group caption="CI relation (table: itsm_ci_relations properties: only detail)"><table caption="CI relation (table: itsm_ci_relations properties: only detail)"><entity><group><field ID="1" caption="Description">CI from, The current configuration item. You are creating a relation from the current configuration item to another configuration item. (Reference to Configuration Item, Number 18)</field><field ID="4" caption="Column">cir_cifrom_oid</field><field ID="6" caption="Related to">itsm_configuration_items</field></group></entity><entity><group><field ID="1" caption="Description">CI relation type, Relation type of the relation between configuration items. Select a relation type from the list. (Reference to CI relation type, Number 18)</field><field ID="4" caption="Column">cir_rty_oid</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">CI to, Use the lookup item button to select a configuration item you want to relate to the current configuration item. (Reference to Configuration Item, Number 18)</field><field ID="4" caption="Column">cir_cito_oid</field><field ID="6" caption="Related to">itsm_configuration_items</field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">cir_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">cir_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity></table>&#13;
</group></entity><entity caption="CI relation type (table: itsm_codes properties: code, cached)" ID="id"><group caption="CI relation type (table: itsm_codes properties: code, cached)"><table caption="CI relation type (table: itsm_codes properties: code, cached)"><entity><group><field ID="1" caption="Description">Blocked, Blocked check box. If selected, the code cannot be used by users. (Boolean, Number 1)</field><field ID="4" caption="Column">cod_disabled</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Icon, Icon for the code. The icon is shown in table views. Type the path and name of the icon or click Browse to find and select an icon. (Icon name, Text 255)</field><field ID="4" caption="Column">cod_icon</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">cod_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Ordering, Ordering number for the current code. The lower the number the higher the code will be shown in lists. Once a code is used, do not modify the number. (Number 9)</field><field ID="4" caption="Column">cod_ordering</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Reverse Relation, Relation type used when the relation is viewed from the related item. (Reference to Relation type, Number 18)</field><field ID="4" caption="Column">cod_reverse_rel_oid</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">cod_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Text (Text 255)</field><field ID="4" caption="Column">itsm_codes_locale cdl_name</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="CI Status (table: rep_codes properties: code, cached)" ID="id"><group caption="CI Status (table: rep_codes properties: code, cached)"><table caption="CI Status (table: rep_codes properties: code, cached)"><entity><group><field ID="1" caption="Description">Blocked, Blocked check box. If selected, the code cannot be used by users. (Boolean, Number 1)</field><field ID="4" caption="Column">rcd_codedisabled</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Icon, Icon for the code. The icon is shown in table views. Type the path and name of the icon or click Browse to find and select an icon. (Icon name, Text 255)</field><field ID="4" caption="Column">rcd_icon</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Kernel Code Text (Set of Kernel Code Text)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">rcd_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Ordering (Number 9)</field><field ID="4" caption="Column">rcd_ordering</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Required attributes per status (Set of Required attributes per status)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">rep_attr_per_status aps_cod_oid</field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">rcd_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Text (Text 255)</field><field ID="4" caption="Column">rep_codes_text rct_name</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="CI User (table: itsm_ci_users properties: only detail)" ID="id"><group caption="CI User (table: itsm_ci_users properties: only detail)"><table caption="CI User (table: itsm_ci_users properties: only detail)"><entity><group><field ID="1" caption="Description">Configuration Item (Reference to Configuration Item, Number 18)</field><field ID="4" caption="Column">ciu_cit_oid</field><field ID="6" caption="Related to">itsm_configuration_items</field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">ciu_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">ciu_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">User, The user of the configuration item.&#13;
Use the lookup item button to find a user or to create a new user. (Reference to Person, Number 18)</field><field ID="4" caption="Column">ciu_user_per_oid</field><field ID="6" caption="Related to">itsm_persons</field></group></entity></table>&#13;
</group></entity><entity caption="Classification Checklist (table: itsm_codes properties: code, cached)" ID="id"><group caption="Classification Checklist (table: itsm_codes properties: code, cached)"><table caption="Classification Checklist (table: itsm_codes properties: code, cached)"><entity><group><field ID="1" caption="Description">Blocked, Blocked check box. If selected, the code cannot be used by users. (Boolean, Number 1)</field><field ID="4" caption="Column">cod_disabled</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Classifications (Set of Service call Classification)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_codes cod_checklist_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Icon, Icon for the code. The icon is shown in table views. Type the path and name of the icon or click Browse to find and select an icon. (Icon name, Text 255)</field><field ID="4" caption="Column">cod_icon</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">cod_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Questions (Set of Question)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_checklist_questions cqu_cod_oid</field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">cod_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Text (Text 255)</field><field ID="4" caption="Column">itsm_codes_locale cdl_name</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="Code Text (table: itsm_codes_locale properties: only detail, code)" ID="id"><group caption="Code Text (table: itsm_codes_locale properties: only detail, code)"><table caption="Code Text (table: itsm_codes_locale properties: only detail, code)"><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Language (Reference to Language, Number 18)</field><field ID="4" caption="Column">cdl_lng_oid</field><field ID="6" caption="Related to">rep_locales</field></group></entity><entity><group><field ID="1" caption="Description">Localizable item, Localizable item (Reference to Localizable item, Number 18)</field><field ID="4" caption="Column">cdl_cod_oid</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">cdl_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Created, Date this item was created. Service Desk registered the date and time when the item was first created. You cannot edit this field. (Date)</field><field ID="4" caption="Column">cdl_created</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Created by, Person who created this item. Or, in case of system history lines, the person who created the containing item. (Reference to Account, Number 18)</field><field ID="4" caption="Column">cdl_created_by_acc_oid</field><field ID="6" caption="Related to">rep_accounts</field></group></entity><entity><group><field ID="1" caption="Description">Modified, Date the item was last modified. This date is updated by Service Desk. (Date)</field><field ID="4" caption="Column">cdl_modified</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Modified by, Person who last modified the item. The person name is modified by Service Desk. (Reference to Account, Number 18)</field><field ID="4" caption="Column">cdl_modified_by_acc_oid</field><field ID="6" caption="Related to">rep_accounts</field></group></entity><entity><group><field ID="1" caption="Description">Revised, Revised check box. Select or clear this check box to show you edited the current item. (Boolean, Number 1)</field><field ID="4" caption="Column">cdl_revised</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Status, Status field (Reference to Text Status, Number 18)</field><field ID="4" caption="Column">cdl_ats_oid</field><field ID="6" caption="Related to">rep_appl_text_status</field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">cdl_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Text (Text 255)</field><field ID="4" caption="Column">cdl_name</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="Configuration Item (table: itsm_configuration_items properties: authorizable)" ID="id"><group caption="Configuration Item (table: itsm_configuration_items properties: authorizable)"><table caption="Configuration Item (table: itsm_configuration_items properties: authorizable)"><entity><group><field ID="1" caption="Description">Administrator Organization, The type and name of the configuration item administrator's organization. (Reference to Organization, Number 18)</field><field ID="4" caption="Column">cit_admin_org_oid</field><field ID="6" caption="Related to">itsm_organizations</field></group></entity><entity><group><field ID="1" caption="Description">Administrator Person, System administrator responsible for first line maintenance of the configuration item. (Reference to Person, Number 18)</field><field ID="4" caption="Column">cit_admin_per_oid</field><field ID="6" caption="Related to">itsm_persons</field></group></entity><entity><group><field ID="1" caption="Description">Administrator Workgroup, Workgroup of the current configuration item's administrator. (Reference to Workgroup, Number 18)</field><field ID="4" caption="Column">cit_admin_wog_oid</field><field ID="6" caption="Related to">itsm_workgroups</field></group></entity><entity><group><field ID="1" caption="Description">Attached items (Set of Attached item)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">rep_attachments ahs_att_oid</field></group></entity><entity><group><field ID="1" caption="Description">Attachment exists (Boolean, Number 1)</field><field ID="4" caption="Column">cit_attachment_exists</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Blocked, Blocked check box. If selected, the configuration item cannot be related to other configuration items. (Boolean, Number 1)</field><field ID="4" caption="Column">cit_notselectable</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Brand, The configuration item's brand or manufacturer. Select a value from the list. (Reference to Brand, Number 18)</field><field ID="4" caption="Column">cit_bra_oid</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Category, Configuration item category. The category groups configuration items in a hierarchical structure. In this structure items are grouped based on their function or use. Click Category and select a category from the tree view. (Reference to CI Category, Number 18)</field><field ID="4" caption="Column">cit_cat_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Changes, List of changes applicable to this configuration item. (Set of Change)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Child Configuration Items, List of child items or subitems. Subitems are configuration items that are related to the parent if the child is connected - for example a node in a network - or if the child is an integral part - for example a CD-ROM in a desktop computer. (Set of CI Component)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_cicomponents cic_citb_oid</field></group></entity><entity><group><field ID="1" caption="Description">CIOrgs (Set of CI Organization)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_ci_orgs cio_cit_oid</field></group></entity><entity><group><field ID="1" caption="Description">Entered by person, This is used to store the person who has created this item. (Reference to Person, Number 18)</field><field ID="4" caption="Column">slc_per_oid</field><field ID="6" caption="Related to">itsm_persons</field></group></entity><entity><group><field ID="1" caption="Description">Folder, Grouping of stored items. Although all Service Desk items are stored in one database, folders may be used to identify different focus areas such as customers or customer groups. (Reference to Folder, Number 18)</field><field ID="4" caption="Column">cit_poo_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">History, Configuration item history lines. List of changes applied to the configuration item's information. (Set of History line Configuration)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_historylines_config hcf_cit_oid</field></group></entity><entity><group><field ID="1" caption="Description">ID (ID, Number 18)</field><field ID="4" caption="Column">cit_id</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Incidents, List of incidents. Shows the incidents recorded on the configuration item. (Set of Incident)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">IP Address, IP Address (Text 50)</field><field ID="4" caption="Column">cit_ipaddress</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Location, The location of the configuration item. (Reference to Location, Number 18)</field><field ID="4" caption="Column">cit_loc_oid</field><field ID="6" caption="Related to">itsm_locations</field></group></entity><entity><group><field ID="1" caption="Description">Maintenance contract, Description of the maintenance contract applicable to the configuration item. (Reference to Maintenance contract, Number 18)</field><field ID="4" caption="Column">cit_mct_oid</field><field ID="6" caption="Related to">itsm_maintenance_contracts</field></group></entity><entity><group><field ID="1" caption="Description">Managed by service, The operations management service for this CI. Select the operations management service that is applicable for this CI. (Reference to Service, Number 18)</field><field ID="4" caption="Column">cit_mgmt_service_oid</field><field ID="6" caption="Related to">itsm_services</field></group></entity><entity><group><field ID="1" caption="Description">Max. Installations, Maximum number of installations. Used only for non-unique configuration items. Shows the maximum number occurrences allowed for a non-unique configuration items. (Number 9)</field><field ID="4" caption="Column">cit_maxinstall</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Name 1, Main name for the configuration item. Used for communicating information on the configuration item or to retrieve the configuration item from the database. (Text 255)</field><field ID="4" caption="Column">cit_name1</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Name 2, Extra name for the configuration item. Used for extra identification of the configuration item, for example in users' terms. (Text 255)</field><field ID="4" caption="Column">cit_name2</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">cit_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Order number, Order number under which the configuration item is acquired. (Text 50)</field><field ID="4" caption="Column">cit_ordernr</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Application, Application. To be used for integration with VantagePoint Outage specification. (Text 80)</field><field ID="4" caption="Column">oui_application</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Msg. Group, Message Group. To be used for integration with VantagePoint Outage specification. (Text 80)</field><field ID="4" caption="Column">oui_msggroup</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Msg. Operation, Message Operation. To be used for integration with VantagePoint Outage specification. (Reference to Outage Msg Operation, Number 18)</field><field ID="4" caption="Column">oui_msg_oid</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Msg. Type, Description of the OVO Message Type. Use this to match messages in the integration with the OVO outage specification (Text 80)</field><field ID="4" caption="Column">oui_msgtype</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object, Object name specified in an OVO alert. Use this to match messages in the integration with the OVO outage specification (Text 80)</field><field ID="4" caption="Column">oui_object</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Service Name, Unique identifier of a service in an OVO alert. Pattern-matching may be used. Use this to match messages in the integration with the OVO outage specification (Text 80)</field><field ID="4" caption="Column">oui_service_name</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Severity, Severity. To be used for integration with VantagePoint Outage specification. (Reference to Outage Severity, Number 18)</field><field ID="4" caption="Column">oui_sev_oid</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Status variable, Status variable. To be used for integration with VantagePoint Outage specification. (Text 80)</field><field ID="4" caption="Column">oui_statusvariable</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Text, A string containing all or part of a OVO message text. Use this to match messages in the integration with the OVO outage specification (Text 80)</field><field ID="4" caption="Column">oui_text</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Outsourced to, Contractor responsible for the configuration item's support. (Reference to Organization, Number 18)</field><field ID="4" caption="Column">cit_outsource_org_oid</field><field ID="6" caption="Related to">itsm_organizations</field></group></entity><entity><group><field ID="1" caption="Description">Owner Organization, Organization the owner belongs to. (Reference to Organization, Number 18)</field><field ID="4" caption="Column">cit_owner_org_oid</field><field ID="6" caption="Related to">itsm_organizations</field></group></entity><entity><group><field ID="1" caption="Description">Owner Person, Configuration item owner. The owner holds financial responsibilities for the configuration item. (Reference to Person, Number 18)</field><field ID="4" caption="Column">cit_owner_per_oid</field><field ID="6" caption="Related to">itsm_persons</field></group></entity><entity><group><field ID="1" caption="Description">Parent CIs, Parent configuration item. The configuration item may be connected to the parent or may be an integral part of the parent. (Set of CI Component)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_cicomponents cic_cita_oid</field></group></entity><entity><group><field ID="1" caption="Description">Duration, Time outage of related item(s) will last. (Number 9)</field><field ID="4" caption="Column">peo_duration</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">End, Specifies a date for the last occurrence of the repeating outage. (Date)</field><field ID="4" caption="Column">peo_recurrenceenddate</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Every, Repeat the outage on a specified day of a specified month. (Date)</field><field ID="4" caption="Column">peo_yearlyoutagedate</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Friday, Repeats the outage on the specified day. (Boolean, Number 1)</field><field ID="4" caption="Column">peo_friday</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Monday, Repeats the outage on the specified day. (Boolean, Number 1)</field><field ID="4" caption="Column">peo_monday</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Outage End, Time outage of the related item will end (Date)</field><field ID="4" caption="Column">peo_outageend</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Outage Start, Time outage of the related item will start (Date)</field><field ID="4" caption="Column">peo_outagestart</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Saturday, Repeats the outage on the specified day. (Boolean, Number 1)</field><field ID="4" caption="Column">peo_saturday</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Start, Specifies the date the outage begins. (Date)</field><field ID="4" caption="Column">peo_recurrencestartdate</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Sunday, Repeats the outage on the specified day. (Boolean, Number 1)</field><field ID="4" caption="Column">peo_sunday</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Thursday, Repeats the outage on the specified day. (Boolean, Number 1)</field><field ID="4" caption="Column">peo_thursday</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Tuesday, Repeats the outage on the specified day. (Boolean, Number 1)</field><field ID="4" caption="Column">peo_tuesday</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Wednesday, Repeats the outage on the specified day. (Boolean, Number 1)</field><field ID="4" caption="Column">peo_wednesday</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Weekly, Repeat the outage every week. (Boolean, Number 1)</field><field ID="4" caption="Column">peo_weekly</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Yearly, Repeat the outage every year. (Boolean, Number 1)</field><field ID="4" caption="Column">peo_yearly</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Price, Value of the configuration item when acquired from the supplier. (Number 64)</field><field ID="4" caption="Column">cit_price</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Problems, List of problems. Shows the problems created on the current configuration item. (Set of Problem)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Purchase date, Date the configuration item is acquired. (Date)</field><field ID="4" caption="Column">cit_purchasedate</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Created, Date this item was created. Service Desk registered the date and time when the item was first created. You cannot edit this field. (Date)</field><field ID="4" caption="Column">cit_created</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Created by, Person who created this item. Or, in case of system history lines, the person who created the containing item. (Reference to Account, Number 18)</field><field ID="4" caption="Column">reg_created_by_oid</field><field ID="6" caption="Related to">rep_accounts</field></group></entity><entity><group><field ID="1" caption="Description">Modified, Date the item was last modified. This date is updated by Service Desk. (Date)</field><field ID="4" caption="Column">cit_modified</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Modified by, Person who last modified the item. The person name is modified by Service Desk. (Reference to Account, Number 18)</field><field ID="4" caption="Column">reg_modified_by_oid</field><field ID="6" caption="Related to">rep_accounts</field></group></entity><entity><group><field ID="1" caption="Description">Related CIs, List of related configuration items. The relation type explains how the two configuration items are related. For example, a desktop PC 'prints to' a printer is a possible relation.. (Set of CI relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_ci_relations cir_cifrom_oid</field></group></entity><entity><group><field ID="1" caption="Description">Remark, The remark field allows for remarks on the configuration item. Type any information that may help or explain support of the configuration item. (Text 255)</field><field ID="4" caption="Column">cit_remark</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Search code, Search code of configuration item. The search code is a shorthand for identifying the configuration item. (Text 50)</field><field ID="4" caption="Column">cit_searchcode</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Serial Number, Serial number of the configuration item. The serial number is a manufacturer's identification of the configuration item. (Text 50)</field><field ID="4" caption="Column">cit_serialnumber</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Service calls, List of service calls recorded on this configuration item. (Set of Service call)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Service Level, Important configuration items in the IT infrastructure could be related to a service level. The IT department will give support according this service level when an incident is automatically detected. (Reference to Service Level, Number 18)</field><field ID="4" caption="Column">cit_sel_oid</field><field ID="6" caption="Related to">itsm_service_level</field></group></entity><entity><group><field ID="1" caption="Description">SN Name (Text 255)</field><field ID="4" caption="Column">cit_sn_name</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">SN Socket Address (Reference to Service Navigator Server, Number 18)</field><field ID="4" caption="Column">cit_sns_oid</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">SN Status (Text 40)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Source ID, Identifier for the object in the source application. This field is used by data exchange to retrieve the corresponding item in the source application. (Text 80)</field><field ID="4" caption="Column">cit_sourceid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Status, Status of this configuration item. Shows the position of the configuration item in its lifecycle. The lifecycle of a configuration item starts with being created and ends with being removed. (Reference to CI Status, Number 18)</field><field ID="4" caption="Column">cit_sta_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Supplier, Supplier of the configuration item. (Reference to Organization, Number 18)</field><field ID="4" caption="Column">cit_org_oid</field><field ID="6" caption="Related to">itsm_organizations</field></group></entity><entity><group><field ID="1" caption="Description">Supported by service, The underpinning service supporting this CI. Select the underpinning service that is applicable for this CI. (Reference to Service, Number 18)</field><field ID="4" caption="Column">cit_underpin_service_oid</field><field ID="6" caption="Related to">itsm_services</field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">cit_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Time Zone (Reference to Time Zones, Number 18)</field><field ID="4" caption="Column">cit_tmz_oid</field><field ID="6" caption="Related to">rep_time_zones</field></group></entity><entity><group><field ID="1" caption="Description">Unique, Unique check box. If selected, the configuration item description applies to only one, unique physical item. If cleared, the configuration item description can be applied to a group of physical items. (Boolean, Number 1)</field><field ID="4" caption="Column">cit_unique</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Used by these Business Services, List of all services that use this configuration item (CI) as a resource.&#13;
By adding (removing) a service to (from) the list, this CI will (will not) be used by the service. (Set of Configuration Item on Service)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_service_cis sci_cit_oid</field></group></entity><entity><group><field ID="1" caption="Description">Users, List of people who use the configuration item. (Set of CI User)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_ci_users ciu_cit_oid</field></group></entity><entity><group><field ID="1" caption="Description">Warranty date, Warranty date (Date)</field><field ID="4" caption="Column">cit_warrantydate</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Work order, List of work orders related to this configuration item.  (Set of Configuration Item on Work order)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_workorder_cis wci_cit_oid</field></group></entity></table>&#13;
</group></entity><entity caption="Configuration Item on Service (table: itsm_service_cis properties: only detail)" ID="id"><group caption="Configuration Item on Service (table: itsm_service_cis properties: only detail)"><table caption="Configuration Item on Service (table: itsm_service_cis properties: only detail)"><entity><group><field ID="1" caption="Description">Configuration Item, Configuration item (Reference to Configuration Item, Number 18)</field><field ID="4" caption="Column">sci_cit_oid</field><field ID="6" caption="Related to">itsm_configuration_items</field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">sci_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Service (Reference to Service, Number 18)</field><field ID="4" caption="Column">sci_srv_oid</field><field ID="6" caption="Related to">itsm_services</field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">sci_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity></table>&#13;
</group></entity><entity caption="Configuration Item on Work order (table: itsm_workorder_cis properties: only detail)" ID="id"><group caption="Configuration Item on Work order (table: itsm_workorder_cis properties: only detail)"><table caption="Configuration Item on Work order (table: itsm_workorder_cis properties: only detail)"><entity><group><field ID="1" caption="Description">Ci Affected By Outage, Indicate if the Ci is affected by the outage as specified in the workorder (Boolean, Number 1)</field><field ID="4" caption="Column">wci_outageaffected</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Configuration Item, Configuration item to which the workorder is related. (Reference to Configuration Item, Number 18)</field><field ID="4" caption="Column">wci_cit_oid</field><field ID="6" caption="Related to">itsm_configuration_items</field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">wci_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Application, Application. To be used for integration with VantagePoint Outage specification. (Text 80)</field><field ID="4" caption="Column">wci_oui_application</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Msg. Group, Message Group. To be used for integration with VantagePoint Outage specification. (Text 80)</field><field ID="4" caption="Column">wci_oui_msggroup</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Msg. Operation, Message Operation. To be used for integration with VantagePoint Outage specification. (Reference to Outage Msg Operation, Number 18)</field><field ID="4" caption="Column">wci_oui_msg_oid</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Msg. Type, Description of the OVO Message Type. Use this to match messages in the integration with the OVO outage specification (Text 80)</field><field ID="4" caption="Column">wci_oui_msgtype</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object, Object name specified in an OVO alert. Use this to match messages in the integration with the OVO outage specification (Text 80)</field><field ID="4" caption="Column">wci_oui_object</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Service Name, Unique identifier of a service in an OVO alert. Pattern-matching may be used. Use this to match messages in the integration with the OVO outage specification (Text 80)</field><field ID="4" caption="Column">wci_oui_service_name</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Severity, Severity. To be used for integration with VantagePoint Outage specification. (Reference to Outage Severity, Number 18)</field><field ID="4" caption="Column">wci_oui_sev_oid</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Status variable, Status variable. To be used for integration with VantagePoint Outage specification. (Text 80)</field><field ID="4" caption="Column">wci_oui_statusvariable</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Text, A string containing all or part of a OVO message text. Use this to match messages in the integration with the OVO outage specification (Text 80)</field><field ID="4" caption="Column">wci_oui_text</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Planned CI Values (Set of Planned CI Value)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_planned_ci_values pcv_wci_oid</field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">wci_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Work order, Work order to which the configuration item is related. (Reference to Work order, Number 18)</field><field ID="4" caption="Column">wci_wor_oid</field><field ID="6" caption="Related to">itsm_workorders</field></group></entity></table>&#13;
</group></entity><entity caption="Contract status (table: rep_codes properties: code, cached)" ID="id"><group caption="Contract status (table: rep_codes properties: code, cached)"><table caption="Contract status (table: rep_codes properties: code, cached)"><entity><group><field ID="1" caption="Description">Blocked, Blocked check box. If selected, the code cannot be used by users. (Boolean, Number 1)</field><field ID="4" caption="Column">rcd_codedisabled</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Icon, Icon for the code. The icon is shown in table views. Type the path and name of the icon or click Browse to find and select an icon. (Icon name, Text 255)</field><field ID="4" caption="Column">rcd_icon</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Kernel Code Text (Set of Kernel Code Text)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">rcd_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Ordering (Number 9)</field><field ID="4" caption="Column">rcd_ordering</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Required attributes per status (Set of Required attributes per status)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">rep_attr_per_status aps_cod_oid</field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">rcd_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Text (Text 255)</field><field ID="4" caption="Column">rep_codes_text rct_name</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="E-mail hostname (table: itsm_email_hostnames properties: code)" ID="id"><group caption="E-mail hostname (table: itsm_email_hostnames properties: code)"><table caption="E-mail hostname (table: itsm_email_hostnames properties: code)"><entity><group><field ID="1" caption="Description">Blocked (Boolean, Number 1)</field><field ID="4" caption="Column">ehn_disabled</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Hostname, Only users with specific email accounts are accepted as SP End Users. Define here the valid hostnames. (Format email address: &lt;username&gt;@&lt;hostname&gt;) (Text 255)</field><field ID="4" caption="Column">ehn_hostnamespaccount</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">ehn_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">ehn_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity></table>&#13;
</group></entity><entity caption="E-mail Priority Mapping (table: itsm_mailpriority_mapping properties: code, cached)" ID="id"><group caption="E-mail Priority Mapping (table: itsm_mailpriority_mapping properties: code, cached)"><table caption="E-mail Priority Mapping (table: itsm_mailpriority_mapping properties: code, cached)"><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Importance, E-mail importance code you want to map to a service call priority code. Choose High, Medium or Low from the list. (Text 40)</field><field ID="4" caption="Column">mpm_mailpriority</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">mpm_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Priority, Service call  priority code you want to map to an e-mail message importance code. (Reference to Priority, Number 18)</field><field ID="4" caption="Column">mpm_pri_oid</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">mpm_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity></table>&#13;
</group></entity><entity caption="E-mail Service Call (table: itsm_emailsc properties: authorizable)" ID="id"><group caption="E-mail Service Call (table: itsm_emailsc properties: authorizable)"><table caption="E-mail Service Call (table: itsm_emailsc properties: authorizable)"><entity><group><field ID="1" caption="Description">Attached items (Set of Attached item)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">rep_attachments ahs_att_oid</field></group></entity><entity><group><field ID="1" caption="Description">Attachment exists (Boolean, Number 1)</field><field ID="4" caption="Column">esc_attachmentexists</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">BCC Address, BCC Address in E-mail (Text 4000)</field><field ID="4" caption="Column">itsm_emailsc_bcc ebc_bccaddress</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Blocked (Boolean, Number 1)</field><field ID="4" caption="Column">esc_blocked</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Body, Body in E-mail (Text 65535)</field><field ID="4" caption="Column">esc_body</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">CC Address, CC Address in E-mail (Text 4000)</field><field ID="4" caption="Column">itsm_emailsc_cc ecc_ccaddress</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Date, Date when the E-mail has been sent or received. It is set automatically by the system (Date)</field><field ID="4" caption="Column">esc_date</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Folder (Reference to Folder, Number 18)</field><field ID="4" caption="Column">esc_folder_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">From Address, From Address in E-mail (Text 4000)</field><field ID="4" caption="Column">itsm_emailsc_from efr_fromaddress</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">ID,  Used to identify the item when communicating information about the item (ID, Number 18)</field><field ID="4" caption="Column">esc_id</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Importance, Importance of E-mail (Reference to E-mail Priority Mapping, Number 18)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Incoming, Telling whether this E-mail has been received or sent-out, and so the direction of the E-mail (Boolean, Number 1)</field><field ID="4" caption="Column">esc_incoming</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">esc_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Priority (Number 9)</field><field ID="4" caption="Column">esc_priority</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Service call (Reference to Service call, Number 18)</field><field ID="4" caption="Column">esc_ser_oid</field><field ID="6" caption="Related to">itsm_servicecalls</field></group></entity><entity><group><field ID="1" caption="Description">Source, The E-mail Source, that explains where this E-mail originated from. It is set automatically by the system (Reference to E-mail Source, Number 18)</field><field ID="4" caption="Column">esc_source_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Subject,  Subject in E-mail (Text 255)</field><field ID="4" caption="Column">esc_subject</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">esc_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">To Address, To Address in E-mail (Text 4000)</field><field ID="4" caption="Column">itsm_emailsc_to eto_toaddress</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="FAQ Group (table: itsm_codes properties: code, cached)" ID="id"><group caption="FAQ Group (table: itsm_codes properties: code, cached)"><table caption="FAQ Group (table: itsm_codes properties: code, cached)"><entity><group><field ID="1" caption="Description">Blocked, Blocked check box. If selected, the code cannot be used by users. (Boolean, Number 1)</field><field ID="4" caption="Column">cod_disabled</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Children, List of children for this code. (Set of Code hierarchical)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_codes cod_cod_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Icon, Icon for the code. The icon is shown in table views. Type the path and name of the icon or click Browse to find and select an icon. (Icon name, Text 255)</field><field ID="4" caption="Column">cod_icon</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">cod_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Parent, Name of the parent code. Select a code name from the list. By selecting a parent you create a tree view of codes. (Reference to Code hierarchical, Number 18)</field><field ID="4" caption="Column">cod_cod_oid</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">cod_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Text (Text 255)</field><field ID="4" caption="Column">itsm_codes_locale cdl_name</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="Free Day (table: itsm_free_days properties: code, cached)" ID="id"><group caption="Free Day (table: itsm_free_days properties: code, cached)"><table caption="Free Day (table: itsm_free_days properties: code, cached)"><entity><group><field ID="1" caption="Description">Date, Free days. Days the organization does not work. Click the list button to select the date from the calendar. (Date)</field><field ID="4" caption="Column">frd_freeday</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">frd_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">frd_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity></table>&#13;
</group></entity><entity caption="Full name (table: itsm_persons properties: only detail)" ID="id"><group caption="Full name (table: itsm_persons properties: only detail)"><table caption="Full name (table: itsm_persons properties: only detail)"><entity><group><field ID="1" caption="Description">First name, First name of the person. (Text 50)</field><field ID="4" caption="Column">per_firstname</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Last name, Surname or family name of the person. (Text 50)</field><field ID="4" caption="Column">per_lastname</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Middle name, Second name of the person. Can be used for Edward from the name John Edward Smith or for Petrovitch from the name Michail Petrovitch Rjaoezov. (Text 50)</field><field ID="4" caption="Column">per_middlename</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Suffix, Full name suffix. Sr. for Senior, III as in John Edward Smith III, job titles or status titles are common suffixes. (Text 50)</field><field ID="4" caption="Column">per_suffix</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Title, Term of address for the person. Mr., Ms. or Mrs. are common titles. (Text 50)</field><field ID="4" caption="Column">per_title</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="General Checklist (table: itsm_codes properties: code, cached)" ID="id"><group caption="General Checklist (table: itsm_codes properties: code, cached)"><table caption="General Checklist (table: itsm_codes properties: code, cached)"><entity><group><field ID="1" caption="Description">Blocked, Blocked check box. If selected, the code cannot be used by users. (Boolean, Number 1)</field><field ID="4" caption="Column">cod_disabled</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Icon, Icon for the code. The icon is shown in table views. Type the path and name of the icon or click Browse to find and select an icon. (Icon name, Text 255)</field><field ID="4" caption="Column">cod_icon</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">cod_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Questions (Set of Question)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_checklist_questions cqu_cod_oid</field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">cod_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Text (Text 255)</field><field ID="4" caption="Column">itsm_codes_locale cdl_name</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="History line Change (table: itsm_historylines_change properties: only detail)" ID="id"><group caption="History line Change (table: itsm_historylines_change properties: only detail)"><table caption="History line Change (table: itsm_historylines_change properties: only detail)"><entity><group><field ID="1" caption="Description">Attribute (Reference to Attribute, Number 18)</field><field ID="4" caption="Column">hch_valueatr_oid</field><field ID="6" caption="Related to">ifc_attributes</field></group></entity><entity><group><field ID="1" caption="Description">Change (Reference to Change, Number 18)</field><field ID="4" caption="Column">hch_cha_oid</field><field ID="6" caption="Related to">itsm_changes</field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Attached items (Set of Attached item)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">rep_attachments ahs_att_oid</field></group></entity><entity><group><field ID="1" caption="Description">Attachment exists (Boolean, Number 1)</field><field ID="4" caption="Column">hch_attachmentexists</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Information, History line information. This text box can contain any extra information you want to pass to colleagues. (Text 4000)</field><field ID="4" caption="Column">itsm_hist_info_change hih_information</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">New value (Text 65535)</field><field ID="4" caption="Column">hch_newvalue</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">hch_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Created, Date this item was created. Service Desk registered the date and time when the item was first created. You cannot edit this field. (Date)</field><field ID="4" caption="Column">reg_created</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Created by, Person who created this item. Or, in case of system history lines, the person who created the containing item. (Reference to Account, Number 18)</field><field ID="4" caption="Column">reg_created_by_oid</field><field ID="6" caption="Related to">rep_accounts</field></group></entity><entity><group><field ID="1" caption="Description">Modified, Date the item was last modified. This date is updated by Service Desk. (Date)</field><field ID="4" caption="Column">reg_modified</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Modified by, Person who last modified the item. The person name is modified by Service Desk. (Reference to Account, Number 18)</field><field ID="4" caption="Column">reg_modified_by_oid</field><field ID="6" caption="Related to">rep_accounts</field></group></entity><entity><group><field ID="1" caption="Description">Spent time (Number 9)</field><field ID="4" caption="Column">hch_spenttime</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Subject, History line subject. Subject or reason to create this history line. If the current history line is created by Service Desk, you cannot edit this field. (Text 255)</field><field ID="4" caption="Column">hch_subject</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">System, System check box. If selected, Service Desk created the history line subject. Users cannot edit the subject of system history lines. This check box cannot be changed. (Boolean, Number 1)</field><field ID="4" caption="Column">hch_system</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">hch_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Value from, Value from (Number 18)</field><field ID="4" caption="Column">hch_valuefrom</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Value to, Value to (Number 18)</field><field ID="4" caption="Column">hch_valueto</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="History line Configuration (table: itsm_historylines_config properties: only detail)" ID="id"><group caption="History line Configuration (table: itsm_historylines_config properties: only detail)"><table caption="History line Configuration (table: itsm_historylines_config properties: only detail)"><entity><group><field ID="1" caption="Description">Attribute (Reference to Attribute, Number 18)</field><field ID="4" caption="Column">hcf_valueatr_oid</field><field ID="6" caption="Related to">ifc_attributes</field></group></entity><entity><group><field ID="1" caption="Description">Configuration (Reference to Configuration Item, Number 18)</field><field ID="4" caption="Column">hcf_cit_oid</field><field ID="6" caption="Related to">itsm_configuration_items</field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Attached items (Set of Attached item)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">rep_attachments ahs_att_oid</field></group></entity><entity><group><field ID="1" caption="Description">Attachment exists (Boolean, Number 1)</field><field ID="4" caption="Column">hcf_attachmentexists</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Information, History line information. This text box can contain any extra information you want to pass to colleagues. (Text 4000)</field><field ID="4" caption="Column">itsm_hist_info_conf hic_information</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">New value (Text 65535)</field><field ID="4" caption="Column">hcf_newvalue</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">hcf_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Created, Date this item was created. Service Desk registered the date and time when the item was first created. You cannot edit this field. (Date)</field><field ID="4" caption="Column">reg_created</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Created by, Person who created this item. Or, in case of system history lines, the person who created the containing item. (Reference to Account, Number 18)</field><field ID="4" caption="Column">reg_created_by_oid</field><field ID="6" caption="Related to">rep_accounts</field></group></entity><entity><group><field ID="1" caption="Description">Modified, Date the item was last modified. This date is updated by Service Desk. (Date)</field><field ID="4" caption="Column">reg_modified</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Modified by, Person who last modified the item. The person name is modified by Service Desk. (Reference to Account, Number 18)</field><field ID="4" caption="Column">reg_modified_by_oid</field><field ID="6" caption="Related to">rep_accounts</field></group></entity><entity><group><field ID="1" caption="Description">Subject, History line subject. Subject or reason to create this history line. If the current history line is created by Service Desk, you cannot edit this field. (Text 255)</field><field ID="4" caption="Column">hcf_subject</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">System, System check box. If selected, Service Desk created the history line subject. Users cannot edit the subject of system history lines. This check box cannot be changed. (Boolean, Number 1)</field><field ID="4" caption="Column">hcf_system</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">hcf_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Value from, Value from (Number 18)</field><field ID="4" caption="Column">hcf_valuefrom</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Value to, Value to (Number 18)</field><field ID="4" caption="Column">hcf_valueto</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="History line Incident (table: itsm_historylines_incident properties: only detail)" ID="id"><group caption="History line Incident (table: itsm_historylines_incident properties: only detail)"><table caption="History line Incident (table: itsm_historylines_incident properties: only detail)"><entity><group><field ID="1" caption="Description">Attribute (Reference to Attribute, Number 18)</field><field ID="4" caption="Column">hin_valueatr_oid</field><field ID="6" caption="Related to">ifc_attributes</field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Attached items (Set of Attached item)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">rep_attachments ahs_att_oid</field></group></entity><entity><group><field ID="1" caption="Description">Attachment exists (Boolean, Number 1)</field><field ID="4" caption="Column">hin_attachmentexists</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Incident (Reference to Incident, Number 18)</field><field ID="4" caption="Column">hin_inc_oid</field><field ID="6" caption="Related to">itsm_incidents</field></group></entity><entity><group><field ID="1" caption="Description">Information, History line information. This text box can contain any extra information you want to pass to colleagues. (Text 4000)</field><field ID="4" caption="Column">itsm_hist_info_incident hii_information</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">New value (Text 65535)</field><field ID="4" caption="Column">hin_newvalue</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">hin_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Created, Date this item was created. Service Desk registered the date and time when the item was first created. You cannot edit this field. (Date)</field><field ID="4" caption="Column">reg_created</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Created by, Person who created this item. Or, in case of system history lines, the person who created the containing item. (Reference to Account, Number 18)</field><field ID="4" caption="Column">reg_created_by_oid</field><field ID="6" caption="Related to">rep_accounts</field></group></entity><entity><group><field ID="1" caption="Description">Modified, Date the item was last modified. This date is updated by Service Desk. (Date)</field><field ID="4" caption="Column">reg_modified</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Modified by, Person who last modified the item. The person name is modified by Service Desk. (Reference to Account, Number 18)</field><field ID="4" caption="Column">reg_modified_by_oid</field><field ID="6" caption="Related to">rep_accounts</field></group></entity><entity><group><field ID="1" caption="Description">Spent time (Number 9)</field><field ID="4" caption="Column">hin_spenttime</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Subject, History line subject. Subject or reason to create this history line. If the current history line is created by Service Desk, you cannot edit this field. (Text 255)</field><field ID="4" caption="Column">hin_subject</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">System, System check box. If selected, Service Desk created the history line subject. Users cannot edit the subject of system history lines. This check box cannot be changed. (Boolean, Number 1)</field><field ID="4" caption="Column">hin_system</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">hin_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Value from, Value from (Number 18)</field><field ID="4" caption="Column">hin_valuefrom</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Value to, Value to (Number 18)</field><field ID="4" caption="Column">hin_valueto</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="History line Maintenance Contract (table: itsm_historylines_mct properties: only detail)" ID="id"><group caption="History line Maintenance Contract (table: itsm_historylines_mct properties: only detail)"><table caption="History line Maintenance Contract (table: itsm_historylines_mct properties: only detail)"><entity><group><field ID="1" caption="Description">Attribute (Reference to Attribute, Number 18)</field><field ID="4" caption="Column">hmc_valueatr_oid</field><field ID="6" caption="Related to">ifc_attributes</field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Attached items (Set of Attached item)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">rep_attachments ahs_att_oid</field></group></entity><entity><group><field ID="1" caption="Description">Attachment exists (Boolean, Number 1)</field><field ID="4" caption="Column">hmc_attachmentexists</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Information, History line information. This text box can contain any extra information you want to pass to colleagues. (Text 4000)</field><field ID="4" caption="Column">itsm_hist_info_maincon him_information</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Maintenance contract (Reference to Maintenance contract, Number 18)</field><field ID="4" caption="Column">hmc_mct_oid</field><field ID="6" caption="Related to">itsm_maintenance_contracts</field></group></entity><entity><group><field ID="1" caption="Description">New value (Text 65535)</field><field ID="4" caption="Column">hmc_newvalue</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">hmc_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Created, Date this item was created. Service Desk registered the date and time when the item was first created. You cannot edit this field. (Date)</field><field ID="4" caption="Column">reg_created</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Created by, Person who created this item. Or, in case of system history lines, the person who created the containing item. (Reference to Account, Number 18)</field><field ID="4" caption="Column">reg_created_by_oid</field><field ID="6" caption="Related to">rep_accounts</field></group></entity><entity><group><field ID="1" caption="Description">Modified, Date the item was last modified. This date is updated by Service Desk. (Date)</field><field ID="4" caption="Column">reg_modified</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Modified by, Person who last modified the item. The person name is modified by Service Desk. (Reference to Account, Number 18)</field><field ID="4" caption="Column">reg_modified_by_oid</field><field ID="6" caption="Related to">rep_accounts</field></group></entity><entity><group><field ID="1" caption="Description">Subject, History line subject. Subject or reason to create this history line. If the current history line is created by Service Desk, you cannot edit this field. (Text 255)</field><field ID="4" caption="Column">hmc_subject</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">System, System check box. If selected, Service Desk created the history line subject. Users cannot edit the subject of system history lines. This check box cannot be changed. (Boolean, Number 1)</field><field ID="4" caption="Column">hmc_system</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">hmc_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Value from, Value from (Number 18)</field><field ID="4" caption="Column">hmc_valuefrom</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Value to, Value to (Number 18)</field><field ID="4" caption="Column">hmc_valueto</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="History line Organization (table: itsm_historylines_organization properties: only detail)" ID="id"><group caption="History line Organization (table: itsm_historylines_organization properties: only detail)"><table caption="History line Organization (table: itsm_historylines_organization properties: only detail)"><entity><group><field ID="1" caption="Description">Attribute (Reference to Attribute, Number 18)</field><field ID="4" caption="Column">iho_valueatr_oid</field><field ID="6" caption="Related to">ifc_attributes</field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Attached items (Set of Attached item)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">rep_attachments ahs_att_oid</field></group></entity><entity><group><field ID="1" caption="Description">Attachment exists (Boolean, Number 1)</field><field ID="4" caption="Column">iho_attachmentexists</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Information, History line information. This text box can contain any extra information you want to pass to colleagues. (Text 4000)</field><field ID="4" caption="Column">itsm_hist_info_organization hio_information</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">New value (Text 65535)</field><field ID="4" caption="Column">iho_newvalue</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">iho_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Organization (Reference to Organization, Number 18)</field><field ID="4" caption="Column">iho_org_oid</field><field ID="6" caption="Related to">itsm_organizations</field></group></entity><entity><group><field ID="1" caption="Description">Created, Date this item was created. Service Desk registered the date and time when the item was first created. You cannot edit this field. (Date)</field><field ID="4" caption="Column">reg_created</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Created by, Person who created this item. Or, in case of system history lines, the person who created the containing item. (Reference to Account, Number 18)</field><field ID="4" caption="Column">iho_acc_oid</field><field ID="6" caption="Related to">rep_accounts</field></group></entity><entity><group><field ID="1" caption="Description">Modified, Date the item was last modified. This date is updated by Service Desk. (Date)</field><field ID="4" caption="Column">reg_modified</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Modified by, Person who last modified the item. The person name is modified by Service Desk. (Reference to Account, Number 18)</field><field ID="4" caption="Column">iho_mod_acc_oid</field><field ID="6" caption="Related to">rep_accounts</field></group></entity><entity><group><field ID="1" caption="Description">Subject, History line subject. Subject or reason to create this history line. If the current history line is created by Service Desk, you cannot edit this field. (Text 255)</field><field ID="4" caption="Column">iho_subject</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">System, System check box. If selected, Service Desk created the history line subject. Users cannot edit the subject of system history lines. This check box cannot be changed. (Boolean, Number 1)</field><field ID="4" caption="Column">iho_system</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">iho_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Value from, Value from (Number 18)</field><field ID="4" caption="Column">iho_valuefrom</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Value to, Value to (Number 18)</field><field ID="4" caption="Column">iho_valueto</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="History line Person (table: itsm_historylines_person properties: only detail)" ID="id"><group caption="History line Person (table: itsm_historylines_person properties: only detail)"><table caption="History line Person (table: itsm_historylines_person properties: only detail)"><entity><group><field ID="1" caption="Description">Attribute (Reference to Attribute, Number 18)</field><field ID="4" caption="Column">hps_valueatr_oid</field><field ID="6" caption="Related to">ifc_attributes</field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Attached items (Set of Attached item)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">rep_attachments ahs_att_oid</field></group></entity><entity><group><field ID="1" caption="Description">Attachment exists (Boolean, Number 1)</field><field ID="4" caption="Column">hps_attachmentexists</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Information, History line information. This text box can contain any extra information you want to pass to colleagues. (Text 4000)</field><field ID="4" caption="Column">itsm_hist_info_person hir_information</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">New value (Text 65535)</field><field ID="4" caption="Column">hps_newvalue</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">hps_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Person (Reference to Person, Number 18)</field><field ID="4" caption="Column">hps_per_oid</field><field ID="6" caption="Related to">itsm_persons</field></group></entity><entity><group><field ID="1" caption="Description">Created, Date this item was created. Service Desk registered the date and time when the item was first created. You cannot edit this field. (Date)</field><field ID="4" caption="Column">reg_created</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Created by, Person who created this item. Or, in case of system history lines, the person who created the containing item. (Reference to Account, Number 18)</field><field ID="4" caption="Column">hps_acc_oid</field><field ID="6" caption="Related to">rep_accounts</field></group></entity><entity><group><field ID="1" caption="Description">Modified, Date the item was last modified. This date is updated by Service Desk. (Date)</field><field ID="4" caption="Column">reg_modified</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Modified by, Person who last modified the item. The person name is modified by Service Desk. (Reference to Account, Number 18)</field><field ID="4" caption="Column">hps_mod_acc_oid</field><field ID="6" caption="Related to">rep_accounts</field></group></entity><entity><group><field ID="1" caption="Description">Subject, History line subject. Subject or reason to create this history line. If the current history line is created by Service Desk, you cannot edit this field. (Text 255)</field><field ID="4" caption="Column">hps_subject</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">System, System check box. If selected, Service Desk created the history line subject. Users cannot edit the subject of system history lines. This check box cannot be changed. (Boolean, Number 1)</field><field ID="4" caption="Column">hps_system</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">hps_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Value from, Value from (Number 18)</field><field ID="4" caption="Column">hps_valuefrom</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Value to, Value to (Number 18)</field><field ID="4" caption="Column">hps_valueto</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="History line Problem (table: itsm_historylines_problem properties: only detail)" ID="id"><group caption="History line Problem (table: itsm_historylines_problem properties: only detail)"><table caption="History line Problem (table: itsm_historylines_problem properties: only detail)"><entity><group><field ID="1" caption="Description">Attribute (Reference to Attribute, Number 18)</field><field ID="4" caption="Column">hpr_valueatr_oid</field><field ID="6" caption="Related to">ifc_attributes</field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Attached items (Set of Attached item)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">rep_attachments ahs_att_oid</field></group></entity><entity><group><field ID="1" caption="Description">Attachment exists (Boolean, Number 1)</field><field ID="4" caption="Column">hpr_attachmentexists</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Information, History line information. This text box can contain any extra information you want to pass to colleagues. (Text 4000)</field><field ID="4" caption="Column">itsm_hist_info_problem hip_information</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">New value (Text 65535)</field><field ID="4" caption="Column">hpr_newvalue</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">hpr_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Problem (Reference to Problem, Number 18)</field><field ID="4" caption="Column">hpr_pro_oid</field><field ID="6" caption="Related to">itsm_problems</field></group></entity><entity><group><field ID="1" caption="Description">Created, Date this item was created. Service Desk registered the date and time when the item was first created. You cannot edit this field. (Date)</field><field ID="4" caption="Column">hpr_created</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Created by, Person who created this item. Or, in case of system history lines, the person who created the containing item. (Reference to Account, Number 18)</field><field ID="4" caption="Column">reg_created_by_oid</field><field ID="6" caption="Related to">rep_accounts</field></group></entity><entity><group><field ID="1" caption="Description">Modified, Date the item was last modified. This date is updated by Service Desk. (Date)</field><field ID="4" caption="Column">hpr_modified</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Modified by, Person who last modified the item. The person name is modified by Service Desk. (Reference to Account, Number 18)</field><field ID="4" caption="Column">reg_modified_by_oid</field><field ID="6" caption="Related to">rep_accounts</field></group></entity><entity><group><field ID="1" caption="Description">Spent time (Number 9)</field><field ID="4" caption="Column">hpr_spenttime</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Subject, History line subject. Subject or reason to create this history line. If the current history line is created by Service Desk, you cannot edit this field. (Text 255)</field><field ID="4" caption="Column">hpr_subject</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">System, System check box. If selected, Service Desk created the history line subject. Users cannot edit the subject of system history lines. This check box cannot be changed. (Boolean, Number 1)</field><field ID="4" caption="Column">hpr_system</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">hpr_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Value from, Value from (Number 18)</field><field ID="4" caption="Column">hpr_valuefrom</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Value to, Value to (Number 18)</field><field ID="4" caption="Column">hpr_valueto</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="History line Project (table: itsm_historylines_projects properties: only detail)" ID="id"><group caption="History line Project (table: itsm_historylines_projects properties: only detail)"><table caption="History line Project (table: itsm_historylines_projects properties: only detail)"><entity><group><field ID="1" caption="Description">Attribute (Reference to Attribute, Number 18)</field><field ID="4" caption="Column">hpj_attribute</field><field ID="6" caption="Related to">ifc_attributes</field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Attached items (Set of Attached item)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">rep_attachments ahs_att_oid</field></group></entity><entity><group><field ID="1" caption="Description">Attachment exists (Boolean, Number 1)</field><field ID="4" caption="Column">hpj_attachmentexists</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Information, History line information. This text box can contain any extra information you want to pass to colleagues. (Text 4000)</field><field ID="4" caption="Column">itsm_hist_info_project hsj_information</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">New value (Text 65535)</field><field ID="4" caption="Column">hpj_newvalue</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">hpj_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Project, History line (Reference to Project, Number 18)</field><field ID="4" caption="Column">hpj_prj_oid</field><field ID="6" caption="Related to">itsm_projects</field></group></entity><entity><group><field ID="1" caption="Description">Created, Date this item was created. Service Desk registered the date and time when the item was first created. You cannot edit this field. (Date)</field><field ID="4" caption="Column">hpj_created</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Created by, Person who created this item. Or, in case of system history lines, the person who created the containing item. (Reference to Account, Number 18)</field><field ID="4" caption="Column">hpj_cre_acc_oid</field><field ID="6" caption="Related to">rep_accounts</field></group></entity><entity><group><field ID="1" caption="Description">Modified, Date the item was last modified. This date is updated by Service Desk. (Date)</field><field ID="4" caption="Column">hpj_modified</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Modified by, Person who last modified the item. The person name is modified by Service Desk. (Reference to Account, Number 18)</field><field ID="4" caption="Column">hpj_mod_acc_oid</field><field ID="6" caption="Related to">rep_accounts</field></group></entity><entity><group><field ID="1" caption="Description">Subject, History line subject. Subject or reason to create this history line. If the current history line is created by Service Desk, you cannot edit this field. (Text 255)</field><field ID="4" caption="Column">hpj_subject</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">System, System check box. If selected, Service Desk created the history line subject. Users cannot edit the subject of system history lines. This check box cannot be changed. (Boolean, Number 1)</field><field ID="4" caption="Column">hpj_system</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">hpj_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Value from, Value from (Number 18)</field><field ID="4" caption="Column">hpj_value_from</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Value to, Value to (Number 18)</field><field ID="4" caption="Column">hpj_value_to</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="History line Service (table: itsm_historylines_service properties: only detail)" ID="id"><group caption="History line Service (table: itsm_historylines_service properties: only detail)"><table caption="History line Service (table: itsm_historylines_service properties: only detail)"><entity><group><field ID="1" caption="Description">Attribute (Reference to Attribute, Number 18)</field><field ID="4" caption="Column">hsr_attribute</field><field ID="6" caption="Related to">ifc_attributes</field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Attached items (Set of Attached item)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">rep_attachments ahs_att_oid</field></group></entity><entity><group><field ID="1" caption="Description">Attachment exists (Boolean, Number 1)</field><field ID="4" caption="Column">hsr_attachmentexists</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Information, History line information. This text box can contain any extra information you want to pass to colleagues. (Text 4000)</field><field ID="4" caption="Column">itsm_hist_info_service hsi_information</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">New value (Text 65535)</field><field ID="4" caption="Column">hsr_newvalue</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">hsr_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Created, Date this item was created. Service Desk registered the date and time when the item was first created. You cannot edit this field. (Date)</field><field ID="4" caption="Column">hsr_created</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Created by, Person who created this item. Or, in case of system history lines, the person who created the containing item. (Reference to Account, Number 18)</field><field ID="4" caption="Column">hsr_cre_acc_oid</field><field ID="6" caption="Related to">rep_accounts</field></group></entity><entity><group><field ID="1" caption="Description">Modified, Date the item was last modified. This date is updated by Service Desk. (Date)</field><field ID="4" caption="Column">hsr_modified</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Modified by, Person who last modified the item. The person name is modified by Service Desk. (Reference to Account, Number 18)</field><field ID="4" caption="Column">hsr_mod_acc_oid</field><field ID="6" caption="Related to">rep_accounts</field></group></entity><entity><group><field ID="1" caption="Description">Service, History line (Reference to Service, Number 18)</field><field ID="4" caption="Column">hsr_srv_oid</field><field ID="6" caption="Related to">itsm_services</field></group></entity><entity><group><field ID="1" caption="Description">Subject, History line subject. Subject or reason to create this history line. If the current history line is created by Service Desk, you cannot edit this field. (Text 255)</field><field ID="4" caption="Column">hsr_subject</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">System, System check box. If selected, Service Desk created the history line subject. Users cannot edit the subject of system history lines. This check box cannot be changed. (Boolean, Number 1)</field><field ID="4" caption="Column">hsr_system</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">hsr_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Value from, Value from (Number 18)</field><field ID="4" caption="Column">hsr_value_from</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Value to, Value to (Number 18)</field><field ID="4" caption="Column">hsr_value_to</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="History line Service call (table: itsm_historylines_servicecall properties: only detail)" ID="id"><group caption="History line Service call (table: itsm_historylines_servicecall properties: only detail)"><table caption="History line Service call (table: itsm_historylines_servicecall properties: only detail)"><entity><group><field ID="1" caption="Description">Attribute (Reference to Attribute, Number 18)</field><field ID="4" caption="Column">hsc_valueatr_oid</field><field ID="6" caption="Related to">ifc_attributes</field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Attached items (Set of Attached item)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">rep_attachments ahs_att_oid</field></group></entity><entity><group><field ID="1" caption="Description">Attachment exists (Boolean, Number 1)</field><field ID="4" caption="Column">hsc_attachmentexists</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Information, History line information. This text box can contain any extra information you want to pass to colleagues. (Text 4000)</field><field ID="4" caption="Column">itsm_hist_info_servicecall his_information</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">New value (Text 65535)</field><field ID="4" caption="Column">hsc_newvalue</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">hsc_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Created, Date this item was created. Service Desk registered the date and time when the item was first created. You cannot edit this field. (Date)</field><field ID="4" caption="Column">hsc_created</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Created by, Person who created this item. Or, in case of system history lines, the person who created the containing item. (Reference to Account, Number 18)</field><field ID="4" caption="Column">reg_createdby_oid</field><field ID="6" caption="Related to">rep_accounts</field></group></entity><entity><group><field ID="1" caption="Description">Modified, Date the item was last modified. This date is updated by Service Desk. (Date)</field><field ID="4" caption="Column">hsc_modified</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Modified by, Person who last modified the item. The person name is modified by Service Desk. (Reference to Account, Number 18)</field><field ID="4" caption="Column">reg_modifiedby_oid</field><field ID="6" caption="Related to">rep_accounts</field></group></entity><entity><group><field ID="1" caption="Description">Service call (Reference to Service call, Number 18)</field><field ID="4" caption="Column">hsc_ser_oid</field><field ID="6" caption="Related to">itsm_servicecalls</field></group></entity><entity><group><field ID="1" caption="Description">Spent time (Number 9)</field><field ID="4" caption="Column">hsc_spenttime</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Subject, History line subject. Subject or reason to create this history line. If the current history line is created by Service Desk, you cannot edit this field. (Text 255)</field><field ID="4" caption="Column">hsc_subject</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">System, System check box. If selected, Service Desk created the history line subject. Users cannot edit the subject of system history lines. This check box cannot be changed. (Boolean, Number 1)</field><field ID="4" caption="Column">hsc_system</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">hsc_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Value from, Value from (Number 18)</field><field ID="4" caption="Column">hsc_valuefrom</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Value to, Value to (Number 18)</field><field ID="4" caption="Column">hsc_valueto</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="History line Service Level Agreement (table: itsm_historylines_sla properties: only detail)" ID="id"><group caption="History line Service Level Agreement (table: itsm_historylines_sla properties: only detail)"><table caption="History line Service Level Agreement (table: itsm_historylines_sla properties: only detail)"><entity><group><field ID="1" caption="Description">Attribute (Reference to Attribute, Number 18)</field><field ID="4" caption="Column">hsa_attribute</field><field ID="6" caption="Related to">ifc_attributes</field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Attached items (Set of Attached item)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">rep_attachments ahs_att_oid</field></group></entity><entity><group><field ID="1" caption="Description">Attachment exists (Boolean, Number 1)</field><field ID="4" caption="Column">hsa_attachmentexists</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Information, History line information. This text box can contain any extra information you want to pass to colleagues. (Text 4000)</field><field ID="4" caption="Column">itsm_hist_info_sla hia_information</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">New value (Text 65535)</field><field ID="4" caption="Column">hsa_newvalue</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">hsa_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Created, Date this item was created. Service Desk registered the date and time when the item was first created. You cannot edit this field. (Date)</field><field ID="4" caption="Column">hsa_created</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Created by, Person who created this item. Or, in case of system history lines, the person who created the containing item. (Reference to Account, Number 18)</field><field ID="4" caption="Column">hsa_cre_acc_oid</field><field ID="6" caption="Related to">rep_accounts</field></group></entity><entity><group><field ID="1" caption="Description">Modified, Date the item was last modified. This date is updated by Service Desk. (Date)</field><field ID="4" caption="Column">hsa_modified</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Modified by, Person who last modified the item. The person name is modified by Service Desk. (Reference to Account, Number 18)</field><field ID="4" caption="Column">hsa_mod_acc_oid</field><field ID="6" caption="Related to">rep_accounts</field></group></entity><entity><group><field ID="1" caption="Description">Service Level Agreement, History line (Reference to Service Level Agreement, Number 18)</field><field ID="4" caption="Column">hsa_sla_oid</field><field ID="6" caption="Related to">itsm_service_level_agreements</field></group></entity><entity><group><field ID="1" caption="Description">Subject, History line subject. Subject or reason to create this history line. If the current history line is created by Service Desk, you cannot edit this field. (Text 255)</field><field ID="4" caption="Column">hsa_subject</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">System, System check box. If selected, Service Desk created the history line subject. Users cannot edit the subject of system history lines. This check box cannot be changed. (Boolean, Number 1)</field><field ID="4" caption="Column">hsa_system</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">hsa_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Value from, Value from (Number 18)</field><field ID="4" caption="Column">hsa_value_from</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Value to, Value to (Number 18)</field><field ID="4" caption="Column">hsa_value_to</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="History line Workgroup (table: itsm_historylines_workgroup properties: only detail)" ID="id"><group caption="History line Workgroup (table: itsm_historylines_workgroup properties: only detail)"><table caption="History line Workgroup (table: itsm_historylines_workgroup properties: only detail)"><entity><group><field ID="1" caption="Description">Attribute (Reference to Attribute, Number 18)</field><field ID="4" caption="Column">ihw_valueatr_oid</field><field ID="6" caption="Related to">ifc_attributes</field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Attached items (Set of Attached item)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">rep_attachments ahs_att_oid</field></group></entity><entity><group><field ID="1" caption="Description">Attachment exists (Boolean, Number 1)</field><field ID="4" caption="Column">ihw_attachmentexists</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Information, History line information. This text box can contain any extra information you want to pass to colleagues. (Text 4000)</field><field ID="4" caption="Column">itsm_hist_info_workgroup hig_information</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">New value (Text 65535)</field><field ID="4" caption="Column">ihw_newvalue</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">ihw_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Created, Date this item was created. Service Desk registered the date and time when the item was first created. You cannot edit this field. (Date)</field><field ID="4" caption="Column">reg_created</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Created by, Person who created this item. Or, in case of system history lines, the person who created the containing item. (Reference to Account, Number 18)</field><field ID="4" caption="Column">ihw_created_by_oid</field><field ID="6" caption="Related to">rep_accounts</field></group></entity><entity><group><field ID="1" caption="Description">Modified, Date the item was last modified. This date is updated by Service Desk. (Date)</field><field ID="4" caption="Column">reg_modified</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Modified by, Person who last modified the item. The person name is modified by Service Desk. (Reference to Account, Number 18)</field><field ID="4" caption="Column">ihw_modified_by_oid</field><field ID="6" caption="Related to">rep_accounts</field></group></entity><entity><group><field ID="1" caption="Description">Subject, History line subject. Subject or reason to create this history line. If the current history line is created by Service Desk, you cannot edit this field. (Text 255)</field><field ID="4" caption="Column">ihw_subject</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">System, System check box. If selected, Service Desk created the history line subject. Users cannot edit the subject of system history lines. This check box cannot be changed. (Boolean, Number 1)</field><field ID="4" caption="Column">ihw_system</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">ihw_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Value from, Value from (Number 18)</field><field ID="4" caption="Column">ihw_valuefrom</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Value to, Value to (Number 18)</field><field ID="4" caption="Column">ihw_valueto</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Workgroup (Reference to Workgroup, Number 18)</field><field ID="4" caption="Column">ihw_wog_oid</field><field ID="6" caption="Related to">itsm_workgroups</field></group></entity></table>&#13;
</group></entity><entity caption="History line Work order (table: itsm_historylines_workorder properties: only detail)" ID="id"><group caption="History line Work order (table: itsm_historylines_workorder properties: only detail)"><table caption="History line Work order (table: itsm_historylines_workorder properties: only detail)"><entity><group><field ID="1" caption="Description">Attribute (Reference to Attribute, Number 18)</field><field ID="4" caption="Column">hwk_valueatr_oid</field><field ID="6" caption="Related to">ifc_attributes</field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Attached items (Set of Attached item)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">rep_attachments ahs_att_oid</field></group></entity><entity><group><field ID="1" caption="Description">Attachment exists (Boolean, Number 1)</field><field ID="4" caption="Column">hwk_attachmentexists</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Information, History line information. This text box can contain any extra information you want to pass to colleagues. (Text 4000)</field><field ID="4" caption="Column">itsm_hist_info_workorder hiw_information</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">New value (Text 65535)</field><field ID="4" caption="Column">hwk_newvalue</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">hwk_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Created, Date this item was created. Service Desk registered the date and time when the item was first created. You cannot edit this field. (Date)</field><field ID="4" caption="Column">reg_created</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Created by, Person who created this item. Or, in case of system history lines, the person who created the containing item. (Reference to Account, Number 18)</field><field ID="4" caption="Column">reg_created_by_oid</field><field ID="6" caption="Related to">rep_accounts</field></group></entity><entity><group><field ID="1" caption="Description">Modified, Date the item was last modified. This date is updated by Service Desk. (Date)</field><field ID="4" caption="Column">reg_modified</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Modified by, Person who last modified the item. The person name is modified by Service Desk. (Reference to Account, Number 18)</field><field ID="4" caption="Column">reg_modified_by_oid</field><field ID="6" caption="Related to">rep_accounts</field></group></entity><entity><group><field ID="1" caption="Description">Spent time (Number 9)</field><field ID="4" caption="Column">hwk_spenttime</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Subject, History line subject. Subject or reason to create this history line. If the current history line is created by Service Desk, you cannot edit this field. (Text 255)</field><field ID="4" caption="Column">hwk_subject</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">System, System check box. If selected, Service Desk created the history line subject. Users cannot edit the subject of system history lines. This check box cannot be changed. (Boolean, Number 1)</field><field ID="4" caption="Column">hwk_system</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">hwk_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Value from, Value from (Number 18)</field><field ID="4" caption="Column">hwk_valuefrom</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Value to, Value to (Number 18)</field><field ID="4" caption="Column">hwk_valueto</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Work order (Reference to Work order, Number 18)</field><field ID="4" caption="Column">hwk_wor_oid</field><field ID="6" caption="Related to">itsm_workorders</field></group></entity></table>&#13;
</group></entity><entity caption="Holiday (table: itsm_holidays properties: only detail, cached)" ID="id"><group caption="Holiday (table: itsm_holidays properties: only detail, cached)"><table caption="Holiday (table: itsm_holidays properties: only detail, cached)"><entity><group><field ID="1" caption="Description">Date (Date)</field><field ID="4" caption="Column">hol_date</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">HolidayCalendar (Reference to HolidayCalendar, Number 18)</field><field ID="4" caption="Column">hol_hcr_oid</field><field ID="6" caption="Related to">itsm_holiday_calendars</field></group></entity><entity><group><field ID="1" caption="Description">Name (Text 50)</field><field ID="4" caption="Column">hol_name</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">hol_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">hol_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity></table>&#13;
</group></entity><entity caption="HolidayCalendar (table: itsm_holiday_calendars properties: code, cached)" ID="id"><group caption="HolidayCalendar (table: itsm_holiday_calendars properties: code, cached)"><table caption="HolidayCalendar (table: itsm_holiday_calendars properties: code, cached)"><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Holidays (Set of Holiday)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_holidays hol_hcr_oid</field></group></entity><entity><group><field ID="1" caption="Description">Include free days (Boolean, Number 1)</field><field ID="4" caption="Column">hcr_includefreedays</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Name (Text 50)</field><field ID="4" caption="Column">hcr_name</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">hcr_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Standard free days (Set of Free Day)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">hcr_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity></table>&#13;
</group></entity><entity caption="Impact (table: itsm_codes properties: code, cached)" ID="id"><group caption="Impact (table: itsm_codes properties: code, cached)"><table caption="Impact (table: itsm_codes properties: code, cached)"><entity><group><field ID="1" caption="Description">Blocked, Blocked check box. If selected, the code cannot be used by users. (Boolean, Number 1)</field><field ID="4" caption="Column">cod_disabled</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Icon, Icon for the code. The icon is shown in table views. Type the path and name of the icon or click Browse to find and select an icon. (Icon name, Text 255)</field><field ID="4" caption="Column">cod_icon</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">cod_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Ordering, Ordering number for the current code. The lower the number the higher the code will be shown in lists. Once a code is used, do not modify the number. (Number 9)</field><field ID="4" caption="Column">cod_ordering</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">cod_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Text (Text 255)</field><field ID="4" caption="Column">itsm_codes_locale cdl_name</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="Impact Priority Setting (table: itsm_priorityimpactsettings properties: only detail, cached)" ID="id"><group caption="Impact Priority Setting (table: itsm_priorityimpactsettings properties: only detail, cached)"><table caption="Impact Priority Setting (table: itsm_priorityimpactsettings properties: only detail, cached)"><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Impact (Reference to Impact, Number 18)</field><field ID="4" caption="Column">pis_imp_oid</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">pis_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Priority (Reference to Priority, Number 18)</field><field ID="4" caption="Column">pis_pri_oid</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Service Level, Service level (Reference to Service Level, Number 18)</field><field ID="4" caption="Column">pis_sel_oid</field><field ID="6" caption="Related to">itsm_service_level</field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">pis_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity></table>&#13;
</group></entity><entity caption="Incident (table: itsm_incidents properties: authorizable)" ID="id"><group caption="Incident (table: itsm_incidents properties: authorizable)"><table caption="Incident (table: itsm_incidents properties: authorizable)"><entity><group><field ID="1" caption="Description">Actual Cost, The actual costs of handling this item. (Number 64)</field><field ID="4" caption="Column">inc_actualcost</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Actual Duration, Total time worked on this item. (Number 9)</field><field ID="4" caption="Column">inc_actualduration</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Actual Finish, The date work on this item finished. (Date)</field><field ID="4" caption="Column">inc_actualfinish</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Actual Start, The date working on this item was started. (Date)</field><field ID="4" caption="Column">inc_actualstart</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Analyzed data Incident (Set of Analyzed data Incident)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_analyzed_data agd_inc_oid</field></group></entity><entity><group><field ID="1" caption="Description">#Approved approvers (Number 9)</field><field ID="4" caption="Column">inc_apt_nrofapproversapproved</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">#Approvers Required, The number of approvers who need to approve to get approval for this item. (Number 9)</field><field ID="4" caption="Column">inc_apt_nrofapproversrequired</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Approval group, Workgroup of the approvers (Reference to Workgroup, Number 18)</field><field ID="4" caption="Column">inc_apt_wog_oid</field><field ID="6" caption="Related to">itsm_workgroups</field></group></entity><entity><group><field ID="1" caption="Description">Approval Status, The status of the approval. Only at status Active it possible to vote for approval (Reference to Approval Status, Number 18)</field><field ID="4" caption="Column">inc_apt_status</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Approval Votes, People responsible for voting for approval (Set of Approval Vote)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_approver_votes apv_apt_oid</field></group></entity><entity><group><field ID="1" caption="Description">Deadline, The deadline which before all approvers have to vote. If the deadline is passed and the approval result is still incomplete the result will be set to Rejected  (Date)</field><field ID="4" caption="Column">inc_apt_deadline</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Description, Approval Description (Text 80)</field><field ID="4" caption="Column">inc_apt_description</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">NrOfApprovers (Number 9)</field><field ID="4" caption="Column">inc_apt_nrofapprovers</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Result, This field reflects the state of the approval for this item (Text 40)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Strategy, The used strategy for this approval (Text 255)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Assignment Priority, Priority of assignment&#13;
The priority shows the importance of quick handling of the assignment. The higher the priority, the faster the assignment must be addressed. (Reference to Assignment Priority, Number 18)</field><field ID="4" caption="Column">inc_assign_priority</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Assignment Status, The status shows the progress of the responsible person's work towards completion. (Reference to Assignment Status, Number 18)</field><field ID="4" caption="Column">inc_assign_status</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">External Deadline, The latest date the external organization is expected to complete and deliver work they are made responsible for . (Date)</field><field ID="4" caption="Column">inc_assign_extdeadline</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">From person, Person who created the current assignment. This person assigned the current item to another person. (Reference to Person, Number 18)</field><field ID="4" caption="Column">inc_assign_person_from</field><field ID="6" caption="Related to">itsm_persons</field></group></entity><entity><group><field ID="1" caption="Description">From workgroup, The workgroup of the person who created the current assignment. (Reference to Workgroup, Number 18)</field><field ID="4" caption="Column">inc_assign_workgroup_from</field><field ID="6" caption="Related to">itsm_workgroups</field></group></entity><entity><group><field ID="1" caption="Description">Information from sender, From this field the receiver of the service call can review additional information about the service call that was added by the sender (Text 4000)</field><field ID="4" caption="Column">itsm_inc_ass_information iai_ass_information</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Information to receiver, In this field the sender who assigns the service call to a receiver can add information about the background of the service call, some additional information, and why it is sent to this receiver (Text 4000)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Reference #, Reference number used to communicate information with the responsible external organization. (Text 50)</field><field ID="4" caption="Column">inc_assign_referencenumber</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">To external Organization, External organization responsible for handling the item. (Reference to Organization, Number 18)</field><field ID="4" caption="Column">ass_contr_out_org</field><field ID="6" caption="Related to">itsm_organizations</field></group></entity><entity><group><field ID="1" caption="Description">To external Person, Employee of the external organization responsible for handling the item. This person will be the receiver of the assignment. (Reference to Person, Number 18)</field><field ID="4" caption="Column">ass_contr_out_per</field><field ID="6" caption="Related to">itsm_persons</field></group></entity><entity><group><field ID="1" caption="Description">To person, Person made responsible for handling the item. This person will be the receiver of the assignment. (Reference to Person, Number 18)</field><field ID="4" caption="Column">inc_assign_person_to</field><field ID="6" caption="Related to">itsm_persons</field></group></entity><entity><group><field ID="1" caption="Description">To workgroup, Work group of the person currently responsible for this item. (Reference to Workgroup, Number 18)</field><field ID="4" caption="Column">inc_assign_workgroup</field><field ID="6" caption="Related to">itsm_workgroups</field></group></entity><entity><group><field ID="1" caption="Description">Attached items (Set of Attached item)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">rep_attachments ahs_att_oid</field></group></entity><entity><group><field ID="1" caption="Description">Attachment exists (Boolean, Number 1)</field><field ID="4" caption="Column">inc_attachment_exists</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Category, The incident's category. The category groups incidents in a hierarchical structure. In this structure incidents are grouped based on their likely or apparent cause. Click Category and select a category from the tree view. (Reference to Incident Category, Number 18)</field><field ID="4" caption="Column">inc_cat_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Category (Service Today) (Reference to Category, Number 18)</field><field ID="4" caption="Column">inc_cat_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Classification, Classification of incident. (Reference to Incident Classification, Number 18)</field><field ID="4" caption="Column">inc_cla_oid</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Closure code, Closure code. Specifies reason for closed status of incident. (Reference to Incident Closure code, Number 18)</field><field ID="4" caption="Column">inc_clo_oid</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Configuration Item, The configuration item that is subject of the current item. (Reference to Configuration Item, Number 18)</field><field ID="4" caption="Column">inc_cit_oid</field><field ID="6" caption="Related to">itsm_configuration_items</field></group></entity><entity><group><field ID="1" caption="Description">Deadline, The latest date the results and work related to this item must be completed and delivered. (Date)</field><field ID="4" caption="Column">inc_deadline</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Deadline Service, Shows the Service from which the Deadline has been calculated. (Reference to Service, Number 18)</field><field ID="4" caption="Column">inc_deadline_srv_oid</field><field ID="6" caption="Related to">itsm_services</field></group></entity><entity><group><field ID="1" caption="Description">Description, Description of current item. The description 's a summary of the information field. The description is used for later retrieval and analyses. (Text 80)</field><field ID="4" caption="Column">inc_description</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Early finish, The earliest date planned that work on this item will be finalized. (Date)</field><field ID="4" caption="Column">inc_earlyfinish</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Early start, The earliest date planned that working on this item will start. (Date)</field><field ID="4" caption="Column">inc_earlystart</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Entered by person, This is used to store the person who has created this item. (Reference to Person, Number 18)</field><field ID="4" caption="Column">slc_inc_per_oid</field><field ID="6" caption="Related to">itsm_persons</field></group></entity><entity><group><field ID="1" caption="Description">Estimated finish, Date and time that the item is expected to be finished. (Date)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Folder, Grouping of stored items. Although all Service Desk items are stored in one database, folders may be used to identify different focus areas such as customers or customer groups. (Reference to Folder, Number 18)</field><field ID="4" caption="Column">inc_poo_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">History, Incident history lines. List of changes applied to the incident's information. (Set of History line Incident)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_historylines_incident hin_inc_oid</field></group></entity><entity><group><field ID="1" caption="Description">ID, Identification number.&#13;
Used to identify the item when communicating information about the item. (ID, Number 18)</field><field ID="4" caption="Column">inc_id</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Impact, The impact reflects how much the work of the caller is impaired or in what extent the work of other people is impaired. (Reference to Impact, Number 18)</field><field ID="4" caption="Column">inc_imp_oid</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Information, Full information of this item. Should contain all necessary information needed to handle the item or work on the item. (Text 4000)</field><field ID="4" caption="Column">itsm_inc_information ini_information</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Initiator, The person who is responsible for initiating approval for this item.  (Reference to Person, Number 18)</field><field ID="4" caption="Column">inc_initiator_per_oid</field><field ID="6" caption="Related to">itsm_persons</field></group></entity><entity><group><field ID="1" caption="Description">Late finish, The latest date planned to finalize work on this item. (Date)</field><field ID="4" caption="Column">inc_latefinish</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Late start, The latest date planned to start work on this item. (Date)</field><field ID="4" caption="Column">inc_latestart</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Max. duration, Maximum amount of time allowed for working on the current item. (Number 9)</field><field ID="4" caption="Column">inc_maximumduration</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">inc_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Open duration, Actual time the current item is opened. (Number 9)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Planned Cost, Planned total cost of handling this item. (Number 64)</field><field ID="4" caption="Column">inc_plannedcost</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Planned Duration, Planned duration of work on this item. (Number 9)</field><field ID="4" caption="Column">inc_planduration</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Planned Finish, Date planned to finalize work on this item. (Date)</field><field ID="4" caption="Column">inc_planfinish</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Planned Start, Planned date to start working on this item. (Date)</field><field ID="4" caption="Column">inc_planstart</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Priority, The priority reflects the urgency for quick resolution of the item. (Reference to Priority, Number 18)</field><field ID="4" caption="Column">inc_pri_oid</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Registered, Date and time the current item was created. (Date)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Created, Date this item was created. Service Desk registered the date and time when the item was first created. You cannot edit this field. (Date)</field><field ID="4" caption="Column">reg_created</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Created by, Person who created this item. Or, in case of system history lines, the person who created the containing item. (Reference to Account, Number 18)</field><field ID="4" caption="Column">reg_createdby</field><field ID="6" caption="Related to">rep_accounts</field></group></entity><entity><group><field ID="1" caption="Description">Modified, Date the item was last modified. This date is updated by Service Desk. (Date)</field><field ID="4" caption="Column">reg_modified</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Modified by, Person who last modified the item. The person name is modified by Service Desk. (Reference to Account, Number 18)</field><field ID="4" caption="Column">reg_modifiedby</field><field ID="6" caption="Related to">rep_accounts</field></group></entity><entity><group><field ID="1" caption="Description">Relations, List of items related to this incident. (Set of Service Event Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_service_relations sre_inc_oid</field></group></entity><entity><group><field ID="1" caption="Description">Remain duration, Remaining duration of work on this item, calculated from the current date to the planned finish date. (Number 9)</field><field ID="4" caption="Column">itsm_changes cha_remainduration</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Requestor, The person who requested this item. This person is excluded from voting for approval for this item. (Reference to Person, Number 18)</field><field ID="4" caption="Column">inc_requestor_per_oid</field><field ID="6" caption="Related to">itsm_persons</field></group></entity><entity><group><field ID="1" caption="Description">Service, The service is supplied to customers through a service level agreement. (Reference to Service, Number 18)</field><field ID="4" caption="Column">inc_srv_oid</field><field ID="6" caption="Related to">itsm_services</field></group></entity><entity><group><field ID="1" caption="Description">Service Level, A service level contains relations with one or more multiple impact-priority dependencies and a schedule. (Reference to Service Level, Number 18)</field><field ID="4" caption="Column">inc_sel_oid</field><field ID="6" caption="Related to">itsm_service_level</field></group></entity><entity><group><field ID="1" caption="Description">Severity (Reference to Severity, Number 18)</field><field ID="4" caption="Column">inc_sev_oid</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">SLA, The service level agreement combines the service with a service level in order to supply the service to a receiver. (Reference to Service Level Agreement, Number 18)</field><field ID="4" caption="Column">inc_sla_oid</field><field ID="6" caption="Related to">itsm_service_level_agreements</field></group></entity><entity><group><field ID="1" caption="Description">SLA Report Negative Indications (Set of SLA Report Negative Indications)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_sla_report_neg_indication rni_inc_oid</field></group></entity><entity><group><field ID="1" caption="Description">Solution, Proposed or accepted and working solution to the incident. (Text 255)</field><field ID="4" caption="Column">inc_solution</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Source ID, Identifier for the object in the source application. This field is used by data exchange to retrieve the corresponding item in the source application. (Text 80)</field><field ID="4" caption="Column">inc_sourceid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Status, Status of this incident. Shows the position of the incident in its lifecycle. The lifecycle of an incident starts with being created and ends with being removed. (Reference to Incident Status, Number 18)</field><field ID="4" caption="Column">inc_sta_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Status (Service Today) (Reference to Status, Number 18)</field><field ID="4" caption="Column">inc_sta_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Subcontract calls (Set of Service call)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_servicecalls scc_from_inc_oid</field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">inc_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">To deadline, Amount of time till deadline is reached (Number 9)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Wait for Work Order Completion (Boolean, Number 1)</field><field ID="4" caption="Column">inc_waitforwo</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Workaround, Suggested workaround to be used until a definite solution is found. (Text 255)</field><field ID="4" caption="Column">inc_workaround</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Work orders, List of workorders related to this incident. Work orders describe work resulting from the incident. (Set of Work order)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_workorders wor_inc_oid</field></group></entity></table>&#13;
</group></entity><entity caption="Incident Category (table: rep_codes properties: code, cached)" ID="id"><group caption="Incident Category (table: rep_codes properties: code, cached)"><table caption="Incident Category (table: rep_codes properties: code, cached)"><entity><group><field ID="1" caption="Description">Attributes (Set of Attributes per category)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">rep_attr_per_category apc_cat_oid</field></group></entity><entity><group><field ID="1" caption="Description">Blocked, Blocked check box. If selected, the code cannot be used by users. (Boolean, Number 1)</field><field ID="4" caption="Column">rcd_codedisabled</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Children, List of children for this code. (Set of Kernel Code Hierarchical)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">rep_codes rcd_rcd_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Icon, Icon for the code. The icon is shown in table views. Type the path and name of the icon or click Browse to find and select an icon. (Icon name, Text 255)</field><field ID="4" caption="Column">rcd_icon</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Incidents, List of all incidents that are assigned the current category. (Set of Incident)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_incidents inc_cat_oid</field></group></entity><entity><group><field ID="1" caption="Description">Kernel Code Text (Set of Kernel Code Text)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">rcd_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Parent, Name of the parent code. Select a code name from the list. By selecting a parent you create a tree view of codes. (Reference to Kernel Code Hierarchical, Number 18)</field><field ID="4" caption="Column">rcd_rcd_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">rcd_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Text (Text 255)</field><field ID="4" caption="Column">rep_codes_text rct_name</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="Incident Classification (table: itsm_codes properties: code, cached)" ID="id"><group caption="Incident Classification (table: itsm_codes properties: code, cached)"><table caption="Incident Classification (table: itsm_codes properties: code, cached)"><entity><group><field ID="1" caption="Description">Blocked, Blocked check box. If selected, the code cannot be used by users. (Boolean, Number 1)</field><field ID="4" caption="Column">cod_disabled</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Children, List of children for this code. (Set of Code hierarchical)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_codes cod_cod_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Icon, Icon for the code. The icon is shown in table views. Type the path and name of the icon or click Browse to find and select an icon. (Icon name, Text 255)</field><field ID="4" caption="Column">cod_icon</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">cod_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Parent, Name of the parent code. Select a code name from the list. By selecting a parent you create a tree view of codes. (Reference to Code hierarchical, Number 18)</field><field ID="4" caption="Column">cod_cod_oid</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">cod_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Text (Text 255)</field><field ID="4" caption="Column">itsm_codes_locale cdl_name</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="Incident Closure code (table: itsm_codes properties: code, cached)" ID="id"><group caption="Incident Closure code (table: itsm_codes properties: code, cached)"><table caption="Incident Closure code (table: itsm_codes properties: code, cached)"><entity><group><field ID="1" caption="Description">Blocked, Blocked check box. If selected, the code cannot be used by users. (Boolean, Number 1)</field><field ID="4" caption="Column">cod_disabled</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Children, List of children for this code. (Set of Code hierarchical)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_codes cod_cod_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Icon, Icon for the code. The icon is shown in table views. Type the path and name of the icon or click Browse to find and select an icon. (Icon name, Text 255)</field><field ID="4" caption="Column">cod_icon</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">cod_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Parent, Name of the parent code. Select a code name from the list. By selecting a parent you create a tree view of codes. (Reference to Code hierarchical, Number 18)</field><field ID="4" caption="Column">cod_cod_oid</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">cod_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Text (Text 255)</field><field ID="4" caption="Column">itsm_codes_locale cdl_name</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="Incident Priority Duration setting (table: itsm_prioritydurationsettings properties: code, cached)" ID="id"><group caption="Incident Priority Duration setting (table: itsm_prioritydurationsettings properties: code, cached)"><table caption="Incident Priority Duration setting (table: itsm_prioritydurationsettings properties: code, cached)"><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Max. duration (Number 9)</field><field ID="4" caption="Column">pds_maximumduration</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">pds_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Priority, Priority code. Select a priority code from the list, then enter the time allowed for a service call registered with this priority in hours and minutes. (Reference to Priority, Number 18)</field><field ID="4" caption="Column">pds_priority</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">pds_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity></table>&#13;
</group></entity><entity caption="Incident Status (table: rep_codes properties: code, cached)" ID="id"><group caption="Incident Status (table: rep_codes properties: code, cached)"><table caption="Incident Status (table: rep_codes properties: code, cached)"><entity><group><field ID="1" caption="Description">Blocked, Blocked check box. If selected, the code cannot be used by users. (Boolean, Number 1)</field><field ID="4" caption="Column">rcd_codedisabled</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Icon, Icon for the code. The icon is shown in table views. Type the path and name of the icon or click Browse to find and select an icon. (Icon name, Text 255)</field><field ID="4" caption="Column">rcd_icon</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Kernel Code Text (Set of Kernel Code Text)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">rcd_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Ordering (Number 9)</field><field ID="4" caption="Column">rcd_ordering</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Required attributes per status (Set of Required attributes per status)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">rep_attr_per_status aps_cod_oid</field></group></entity><entity><group><field ID="1" caption="Description">State (Reference to State, Number 18)</field><field ID="4" caption="Column">itsm_workflow_statuses wos_sta_oid</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">rcd_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Text (Text 255)</field><field ID="4" caption="Column">rep_codes_text rct_name</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="Location (table: itsm_locations properties: code)" ID="id"><group caption="Location (table: itsm_locations properties: code)"><table caption="Location (table: itsm_locations properties: code)"><entity><group><field ID="1" caption="Description">Blocked, Blocked check box. If selected, this location cannot be used. (Boolean, Number 1)</field><field ID="4" caption="Column">loc_notselectable</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Category, Location category. (Reference to Location Category, Number 18)</field><field ID="4" caption="Column">loc_cat_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Child Locations, Child locations defined for the current location. (Set of Location)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_locations loc_parent</field></group></entity><entity><group><field ID="1" caption="Description">Configuration items, List of configuration items that can be found in this location. (Set of Configuration Item)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_configuration_items cit_loc_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">loc_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Parent Location, Parent location of the current location. (Reference to Location, Number 18)</field><field ID="4" caption="Column">loc_parent</field><field ID="6" caption="Related to">itsm_locations</field></group></entity><entity><group><field ID="1" caption="Description">Remark, Remark about the location. (Text 255)</field><field ID="4" caption="Column">loc_remark</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Search code, Location search code. Used as short hand to retrieve the location information. (Text 50)</field><field ID="4" caption="Column">loc_searchcode</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">loc_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity></table>&#13;
</group></entity><entity caption="Location Category (table: rep_codes properties: code, cached)" ID="id"><group caption="Location Category (table: rep_codes properties: code, cached)"><table caption="Location Category (table: rep_codes properties: code, cached)"><entity><group><field ID="1" caption="Description">Attributes (Set of Attributes per category)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">rep_attr_per_category apc_cat_oid</field></group></entity><entity><group><field ID="1" caption="Description">Blocked, Blocked check box. If selected, the code cannot be used by users. (Boolean, Number 1)</field><field ID="4" caption="Column">rcd_codedisabled</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Children, List of children for this code. (Set of Kernel Code Hierarchical)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">rep_codes rcd_rcd_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Icon, Icon for the code. The icon is shown in table views. Type the path and name of the icon or click Browse to find and select an icon. (Icon name, Text 255)</field><field ID="4" caption="Column">rcd_icon</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Kernel Code Text (Set of Kernel Code Text)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">rcd_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Parent, Name of the parent code. Select a code name from the list. By selecting a parent you create a tree view of codes. (Reference to Kernel Code Hierarchical, Number 18)</field><field ID="4" caption="Column">rcd_rcd_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">rcd_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Text (Text 255)</field><field ID="4" caption="Column">rep_codes_text rct_name</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="Maintenance contract (table: itsm_maintenance_contracts properties: authorizable)" ID="id"><group caption="Maintenance contract (table: itsm_maintenance_contracts properties: authorizable)"><table caption="Maintenance contract (table: itsm_maintenance_contracts properties: authorizable)"><entity><group><field ID="1" caption="Description">Attached items (Set of Attached item)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">rep_attachments ahs_att_oid</field></group></entity><entity><group><field ID="1" caption="Description">Attachment exists (Boolean, Number 1)</field><field ID="4" caption="Column">mct_attachment_exists</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Blocked, Blocked check box. If selected, the current maintenance contract cannot be selected for configuration items. (Boolean, Number 1)</field><field ID="4" caption="Column">mct_notselectable</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Configuration items, List of configuration items to which the current maintenance contract does apply. (Set of Configuration Item)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_configuration_items cit_mct_oid</field></group></entity><entity><group><field ID="1" caption="Description">Description, Description of the maintenance contract. (Text 80)</field><field ID="4" caption="Column">mct_description</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">End date, Date the current maintenance contract will expire. (Date)</field><field ID="4" caption="Column">mct_enddate</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Entered by person, This is used to store the person who has created this item. (Reference to Person, Number 18)</field><field ID="4" caption="Column">slc_mct_per_oid</field><field ID="6" caption="Related to">itsm_persons</field></group></entity><entity><group><field ID="1" caption="Description">Folder, Grouping of stored items. Although all Service Desk items are stored in one database, folders may be used to identify different focus areas such as customers or customer groups. (Reference to Folder, Number 18)</field><field ID="4" caption="Column">mct_poo_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">History, List of history lines. With the history lines you can track the modifications to this item. What modifications are tracked is set by the system administrator. (Set of History line Maintenance Contract)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_historylines_mct hmc_mct_oid</field></group></entity><entity><group><field ID="1" caption="Description">Name, Name of the maintenance contract. Use the name as reference to the current contract. (Text 50)</field><field ID="4" caption="Column">mct_name</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">mct_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Organization, Contracting company, or responsible organization for the current maintenance contract. (Reference to Organization, Number 18)</field><field ID="4" caption="Column">mct_org_oid</field><field ID="6" caption="Related to">itsm_organizations</field></group></entity><entity><group><field ID="1" caption="Description">Price, Price or direct cost of the maintenance contract. (Number 64)</field><field ID="4" caption="Column">mct_price</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Created, Date this item was created. Service Desk registered the date and time when the item was first created. You cannot edit this field. (Date)</field><field ID="4" caption="Column">reg_created</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Created by, Person who created this item. Or, in case of system history lines, the person who created the containing item. (Reference to Account, Number 18)</field><field ID="4" caption="Column">reg_created_by_oid</field><field ID="6" caption="Related to">rep_accounts</field></group></entity><entity><group><field ID="1" caption="Description">Modified, Date the item was last modified. This date is updated by Service Desk. (Date)</field><field ID="4" caption="Column">reg_modified</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Modified by, Person who last modified the item. The person name is modified by Service Desk. (Reference to Account, Number 18)</field><field ID="4" caption="Column">reg_modified_by_oid</field><field ID="6" caption="Related to">rep_accounts</field></group></entity><entity><group><field ID="1" caption="Description">Source ID, Identifier for the object in the source application. This field is used by data exchange to retrieve the corresponding item in the source application. (Text 80)</field><field ID="4" caption="Column">mct_sourceid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Start date, Date the current maintenance contract was first active or will be active. (Date)</field><field ID="4" caption="Column">mct_startdate</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Status, Status of the maintenance contract. Select a status from the list. (Reference to Contract status, Number 18)</field><field ID="4" caption="Column">mct_sta_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">mct_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity></table>&#13;
</group></entity><entity caption="Medium (table: itsm_codes properties: code, cached)" ID="id"><group caption="Medium (table: itsm_codes properties: code, cached)"><table caption="Medium (table: itsm_codes properties: code, cached)"><entity><group><field ID="1" caption="Description">Blocked, Blocked check box. If selected, the code cannot be used by users. (Boolean, Number 1)</field><field ID="4" caption="Column">cod_disabled</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Icon, Icon for the code. The icon is shown in table views. Type the path and name of the icon or click Browse to find and select an icon. (Icon name, Text 255)</field><field ID="4" caption="Column">cod_icon</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">cod_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">cod_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Text (Text 255)</field><field ID="4" caption="Column">itsm_codes_locale cdl_name</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="Member (table: itsm_members properties: only detail)" ID="id"><group caption="Member (table: itsm_members properties: only detail)"><table caption="Member (table: itsm_members properties: only detail)"><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">mem_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Person, Name of a specialist. The specialist is a member of the workgroup. (Reference to Person, Number 18)</field><field ID="4" caption="Column">mem_per_oid</field><field ID="6" caption="Related to">itsm_persons</field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">mem_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Workgroup, Workgroup for the specialist. The specialist is a member of this workgroup. (Reference to Workgroup, Number 18)</field><field ID="4" caption="Column">mem_wog_oid</field><field ID="6" caption="Related to">itsm_workgroups</field></group></entity></table>&#13;
</group></entity><entity caption="Metric Code (table: rep_codes properties: code, cached)" ID="id"><group caption="Metric Code (table: rep_codes properties: code, cached)"><table caption="Metric Code (table: rep_codes properties: code, cached)"><entity><group><field ID="1" caption="Description">Blocked, Blocked check box. If selected, the code cannot be used by users. (Boolean, Number 1)</field><field ID="4" caption="Column">rcd_codedisabled</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Icon, Icon for the code. The icon is shown in table views. Type the path and name of the icon or click Browse to find and select an icon. (Icon name, Text 255)</field><field ID="4" caption="Column">rcd_icon</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Kernel Code Text (Set of Kernel Code Text)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">rcd_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">rcd_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Text (Text 255)</field><field ID="4" caption="Column">rep_codes_text rct_name</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="Metric Type (table: itsm_codes properties: code, cached)" ID="id"><group caption="Metric Type (table: itsm_codes properties: code, cached)"><table caption="Metric Type (table: itsm_codes properties: code, cached)"><entity><group><field ID="1" caption="Description">Blocked, Blocked check box. If selected, the code cannot be used by users. (Boolean, Number 1)</field><field ID="4" caption="Column">cod_disabled</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Icon, Icon for the code. The icon is shown in table views. Type the path and name of the icon or click Browse to find and select an icon. (Icon name, Text 255)</field><field ID="4" caption="Column">cod_icon</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">cod_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">cod_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Text (Text 255)</field><field ID="4" caption="Column">itsm_codes_locale cdl_name</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="OccasionalOutage (table: itsm_workorders properties: only detail)" ID="id"><group caption="OccasionalOutage (table: itsm_workorders properties: only detail)"><table caption="OccasionalOutage (table: itsm_workorders properties: only detail)"><entity><group><field ID="1" caption="Description">Duration, Time outage of related item(s) will last. (Number 9)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">End Available Period (Date)</field><field ID="4" caption="Column">wor_occ_availableperiodend</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">End Suggested Period (Date)</field><field ID="4" caption="Column">wor_occ_suggestedperiodend</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Outage End, Time outage of related items(s) will end (Date)</field><field ID="4" caption="Column">wor_occ_outageend</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Outage Start, Time outage of related items(s) will start (Date)</field><field ID="4" caption="Column">wor_occ_outagestart</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Planning PeriodEnd (Date)</field><field ID="4" caption="Column">wor_occ_planningperiodend</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Planning PeriodStart, The period in which outage should occur (Date)</field><field ID="4" caption="Column">wor_occ_planningperiodstart</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Start Available Period, The period with equal impact on services in which outage can occur (Date)</field><field ID="4" caption="Column">wor_occ_availableperiodstart</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">SuggestedPeriod, The period with the least impact on related services (Date)</field><field ID="4" caption="Column">wor_occ_suggestedperiodstart</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="Openings Schedule (table: itsm_openings_schedules properties: code)" ID="id"><group caption="Openings Schedule (table: itsm_openings_schedules properties: code)"><table caption="Openings Schedule (table: itsm_openings_schedules properties: code)"><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Name (Text 50)</field><field ID="4" caption="Column">osc_name</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">osc_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Support Hours (Set of Support Hours)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_support_hours sho_osc_oid</field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">osc_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity></table>&#13;
</group></entity><entity caption="Organization (table: itsm_organizations properties: authorizable)" ID="id"><group caption="Organization (table: itsm_organizations properties: authorizable)"><table caption="Organization (table: itsm_organizations properties: authorizable)"><entity><group><field ID="1" caption="Description">Addresses, Addresses used to locate an organization or to send e-mail to the organization. The address type shows the intended use of the address. (Set of Address)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_addresses adr_org_oid</field></group></entity><entity><group><field ID="1" caption="Description">Administrator of Configuration Item (Set of Configuration Item)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_configuration_items cit_admin_org_oid</field></group></entity><entity><group><field ID="1" caption="Description">Attached items (Set of Attached item)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">rep_attachments ahs_att_oid</field></group></entity><entity><group><field ID="1" caption="Description">Attachment exists (Boolean, Number 1)</field><field ID="4" caption="Column">org_attachment_exists</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Blocked (Boolean, Number 1)</field><field ID="4" caption="Column">org_notselectable</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Category, Organization category. (Reference to Organization Category, Number 18)</field><field ID="4" caption="Column">org_cat_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Child Organizations, Child organizations defined for the current organization. (Set of Organization)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_organizations org_parent</field></group></entity><entity><group><field ID="1" caption="Description">Configuration items (Set of CI Organization)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_ci_orgs cio_org_oid</field></group></entity><entity><group><field ID="1" caption="Description">E-mail, Organization e-mail address. Used as the main e-mail address to send e-mail to the organization. Persons may have individual e-mail addresses. (Text 80)</field><field ID="4" caption="Column">org_email</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Entered by person, This is used to store the person who has created this item. (Reference to Person, Number 18)</field><field ID="4" caption="Column">slc_org_per_oid</field><field ID="6" caption="Related to">itsm_persons</field></group></entity><entity><group><field ID="1" caption="Description">Folder, Grouping of stored items. Although all Service Desk items are stored in one database, folders may be used to identify different focus areas such as customers or customer groups. (Reference to Folder, Number 18)</field><field ID="4" caption="Column">org_poo_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">History, Organization history line. List of changes applied to the organization's information. (Set of History line Organization)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_historylines_organization iho_org_oid</field></group></entity><entity><group><field ID="1" caption="Description">Location, Physical location of organization. (Reference to Location, Number 18)</field><field ID="4" caption="Column">org_loc_oid</field><field ID="6" caption="Related to">itsm_locations</field></group></entity><entity><group><field ID="1" caption="Description">Maintenance Contracts (Set of Maintenance contract)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_maintenance_contracts mct_org_oid</field></group></entity><entity><group><field ID="1" caption="Description">Manager, Person in charge of this organization. (Reference to Person, Number 18)</field><field ID="4" caption="Column">org_manager_oid</field><field ID="6" caption="Related to">itsm_persons</field></group></entity><entity><group><field ID="1" caption="Description">Name 1, Name of organization. Main name used for organization. (Text 50)</field><field ID="4" caption="Column">org_name1</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Name 2, Name of organization. Extra name information. (Text 50)</field><field ID="4" caption="Column">org_name2</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">org_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Owner of Configuration Item (Set of Configuration Item)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_configuration_items cit_owner_org_oid</field></group></entity><entity><group><field ID="1" caption="Description">Parent, Parent organization defined for the current organization. (Reference to Organization, Number 18)</field><field ID="4" caption="Column">org_parent</field><field ID="6" caption="Related to">itsm_organizations</field></group></entity><entity><group><field ID="1" caption="Description">Persons, List of persons employed or otherwise connected to this organization. (Set of Person)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_persons per_org_oid</field></group></entity><entity><group><field ID="1" caption="Description">Created, Date this item was created. Service Desk registered the date and time when the item was first created. You cannot edit this field. (Date)</field><field ID="4" caption="Column">reg_created</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Created by, Person who created this item. Or, in case of system history lines, the person who created the containing item. (Reference to Account, Number 18)</field><field ID="4" caption="Column">reg_created_by_oid</field><field ID="6" caption="Related to">rep_accounts</field></group></entity><entity><group><field ID="1" caption="Description">Modified, Date the item was last modified. This date is updated by Service Desk. (Date)</field><field ID="4" caption="Column">reg_modified</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Modified by, Person who last modified the item. The person name is modified by Service Desk. (Reference to Account, Number 18)</field><field ID="4" caption="Column">reg_modified_by_oid</field><field ID="6" caption="Related to">rep_accounts</field></group></entity><entity><group><field ID="1" caption="Description">Remark, Remark about the organization. (Text 255)</field><field ID="4" caption="Column">org_remark</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Search code, Organization search code. Used as short hand to retrieve the organization information. (Text 50)</field><field ID="4" caption="Column">org_searchcode</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Service calls, List of servicecalls created for employees of the current organization. (Set of Service call)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_servicecalls ser_caller_org</field></group></entity><entity><group><field ID="1" caption="Description">Service Level Agreements (Set of Service Level Agreement)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_service_level_agreements sla_pro_org_oid</field></group></entity><entity><group><field ID="1" caption="Description">Source ID, Identifier for the object in the source application. This field is used by data exchange to retrieve the corresponding item in the source application. (Text 80)</field><field ID="4" caption="Column">org_sourceid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Status, Status of this organization. Shows the organization's position in its life cycle, from being created to being removed. (Reference to Organization Status, Number 18)</field><field ID="4" caption="Column">org_sta_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Telephone, List of telephone numbers used by this organization. Telephone type shows the intended use of the telephone number. (Set of Telephone)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_telephones tel_org_oid</field></group></entity><entity><group><field ID="1" caption="Description">Telephone number, This telephone number can be selected in a view based on organization (Text 40)</field><field ID="4" caption="Column">org_primarytelnr</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">org_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Time Zone (Reference to Time Zones, Number 18)</field><field ID="4" caption="Column">org_tmz_oid</field><field ID="6" caption="Related to">rep_time_zones</field></group></entity><entity><group><field ID="1" caption="Description">Web page, Organization Web page. (Text 255)</field><field ID="4" caption="Column">org_webpage</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="Organization Category (table: rep_codes properties: code, cached)" ID="id"><group caption="Organization Category (table: rep_codes properties: code, cached)"><table caption="Organization Category (table: rep_codes properties: code, cached)"><entity><group><field ID="1" caption="Description">Attributes (Set of Attributes per category)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">rep_attr_per_category apc_cat_oid</field></group></entity><entity><group><field ID="1" caption="Description">Blocked, Blocked check box. If selected, the code cannot be used by users. (Boolean, Number 1)</field><field ID="4" caption="Column">rcd_codedisabled</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Children, List of children for this code. (Set of Kernel Code Hierarchical)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">rep_codes rcd_rcd_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Icon, Icon for the code. The icon is shown in table views. Type the path and name of the icon or click Browse to find and select an icon. (Icon name, Text 255)</field><field ID="4" caption="Column">rcd_icon</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Kernel Code Text (Set of Kernel Code Text)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">rcd_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Parent, Name of the parent code. Select a code name from the list. By selecting a parent you create a tree view of codes. (Reference to Kernel Code Hierarchical, Number 18)</field><field ID="4" caption="Column">rcd_rcd_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">rcd_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Text (Text 255)</field><field ID="4" caption="Column">rep_codes_text rct_name</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="Organization Status (table: rep_codes properties: code, cached)" ID="id"><group caption="Organization Status (table: rep_codes properties: code, cached)"><table caption="Organization Status (table: rep_codes properties: code, cached)"><entity><group><field ID="1" caption="Description">Blocked, Blocked check box. If selected, the code cannot be used by users. (Boolean, Number 1)</field><field ID="4" caption="Column">rcd_codedisabled</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Icon, Icon for the code. The icon is shown in table views. Type the path and name of the icon or click Browse to find and select an icon. (Icon name, Text 255)</field><field ID="4" caption="Column">rcd_icon</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Kernel Code Text (Set of Kernel Code Text)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">rcd_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Ordering (Number 9)</field><field ID="4" caption="Column">rcd_ordering</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Required attributes per status (Set of Required attributes per status)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">rep_attr_per_status aps_cod_oid</field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">rcd_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Text (Text 255)</field><field ID="4" caption="Column">rep_codes_text rct_name</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="Outage Info properties: only detail)" ID="id"><group caption="Outage Info properties: only detail)"><table caption="Outage Info properties: only detail)"><entity><group><field ID="1" caption="Description">Application, Application. To be used for integration with VantagePoint Outage specification. (Text 80)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Msg. Group, Message Group. To be used for integration with VantagePoint Outage specification. (Text 80)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Msg. Operation, Message Operation. To be used for integration with VantagePoint Outage specification. (Reference to Outage Msg Operation, Number 18)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Msg. Type, Description of the OVO Message Type. Use this to match messages in the integration with the OVO outage specification (Text 80)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object, Object name specified in an OVO alert. Use this to match messages in the integration with the OVO outage specification (Text 80)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Service Name, Unique identifier of a service in an OVO alert. Pattern-matching may be used. Use this to match messages in the integration with the OVO outage specification (Text 80)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Severity, Severity. To be used for integration with VantagePoint Outage specification. (Reference to Outage Severity, Number 18)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Status variable, Status variable. To be used for integration with VantagePoint Outage specification. (Text 80)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Text, A string containing all or part of a OVO message text. Use this to match messages in the integration with the OVO outage specification (Text 80)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="Outage Msg Operation (table: itsm_codes properties: code, cached)" ID="id"><group caption="Outage Msg Operation (table: itsm_codes properties: code, cached)"><table caption="Outage Msg Operation (table: itsm_codes properties: code, cached)"><entity><group><field ID="1" caption="Description">Blocked, Blocked check box. If selected, the code cannot be used by users. (Boolean, Number 1)</field><field ID="4" caption="Column">cod_disabled</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Icon, Icon for the code. The icon is shown in table views. Type the path and name of the icon or click Browse to find and select an icon. (Icon name, Text 255)</field><field ID="4" caption="Column">cod_icon</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">cod_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">cod_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Text (Text 255)</field><field ID="4" caption="Column">itsm_codes_locale cdl_name</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="Outage Severity (table: itsm_codes properties: code, cached)" ID="id"><group caption="Outage Severity (table: itsm_codes properties: code, cached)"><table caption="Outage Severity (table: itsm_codes properties: code, cached)"><entity><group><field ID="1" caption="Description">Blocked, Blocked check box. If selected, the code cannot be used by users. (Boolean, Number 1)</field><field ID="4" caption="Column">cod_disabled</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Icon, Icon for the code. The icon is shown in table views. Type the path and name of the icon or click Browse to find and select an icon. (Icon name, Text 255)</field><field ID="4" caption="Column">cod_icon</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">cod_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">cod_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Text (Text 255)</field><field ID="4" caption="Column">itsm_codes_locale cdl_name</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="OVIS Metric (table: itsm_internetservicesmetrics properties: only detail)" ID="id"><group caption="OVIS Metric (table: itsm_internetservicesmetrics properties: only detail)"><table caption="OVIS Metric (table: itsm_internetservicesmetrics properties: only detail)"><entity><group><field ID="1" caption="Description">Availability Condition, Operator used to set up a condition. If a condition is not met, then a SLO violation is counted. (Text 50)</field><field ID="4" caption="Column">ism_availabilitycondition</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Availability Threshold, Value used to set up a condition. If a condition is not met, then a SLO violation is counted. (Number 9)</field><field ID="4" caption="Column">ism_availabilitythreshold</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Description, The name of this metric. Is used in the list of metrics in the SLA (Text 255)</field><field ID="4" caption="Column">ism_description</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Locations, Location of the probe used to measure. (Set of OVIS Metric Location)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_ismlocations isl_ism_oid</field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">ism_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Probe type, Name of probe used to measure the metric. See Internet Services documentation for more details. (Reference to OVIS Metric Probe Type, Number 18)</field><field ID="4" caption="Column">ism_rcd_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Service Level Agreement (Reference to Service Level Agreement, Number 18)</field><field ID="4" caption="Column">ism_sla_oid</field><field ID="6" caption="Related to">itsm_service_level_agreements</field></group></entity><entity><group><field ID="1" caption="Description">Targets, Subjects of Internet Services measurements. Usually the URL used to measure the reponse of a protocol. (Set of OVIS Metric Target)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_ismtargets ist_ism_oid</field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">ism_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Total Response Time Condition, Operator used to set up a condition. If a condition is not met, then a SLO violation is counted. (Text 50)</field><field ID="4" caption="Column">ism_totalresponsetimecondition</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Total Response Time Threshold, Value used to set up a condition. If a condition is not met, then a SLO violation is counted. (Number 9)</field><field ID="4" caption="Column">ism_totalresponsetimethreshold</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="OVIS Metric Location (table: itsm_ismlocations properties: only detail)" ID="id"><group caption="OVIS Metric Location (table: itsm_ismlocations properties: only detail)"><table caption="OVIS Metric Location (table: itsm_ismlocations properties: only detail)"><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Interval, Number of seconds between two measurments. (Number 9)</field><field ID="4" caption="Column">isl_interval</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Name, Name of the probe measuring the reponses. The name must be a fully qualified name of an executable. Value is not validated. (Text 255)</field><field ID="4" caption="Column">isl_name</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">isl_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">OVIS Metric (Reference to OVIS Metric, Number 18)</field><field ID="4" caption="Column">isl_ism_oid</field><field ID="6" caption="Related to">itsm_internetservicesmetrics</field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">isl_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Timeout, Number of seconds that the probe waits for response. If the target does not respond within the timeout time, then the target is considered unavailable without response. (Number 9)</field><field ID="4" caption="Column">isl_timeout</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="OVIS Metric Operator (table: rep_codes properties: code, cached)" ID="id"><group caption="OVIS Metric Operator (table: rep_codes properties: code, cached)"><table caption="OVIS Metric Operator (table: rep_codes properties: code, cached)"><entity><group><field ID="1" caption="Description">Blocked, Blocked check box. If selected, the code cannot be used by users. (Boolean, Number 1)</field><field ID="4" caption="Column">rcd_codedisabled</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Icon, Icon for the code. The icon is shown in table views. Type the path and name of the icon or click Browse to find and select an icon. (Icon name, Text 255)</field><field ID="4" caption="Column">rcd_icon</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Kernel Code Text (Set of Kernel Code Text)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">rcd_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Ordering (Number 9)</field><field ID="4" caption="Column">rcd_ordering</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">rcd_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Text (Text 255)</field><field ID="4" caption="Column">rep_codes_text rct_name</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="OVIS Metric Probe Type (table: rep_codes properties: code, cached)" ID="id"><group caption="OVIS Metric Probe Type (table: rep_codes properties: code, cached)"><table caption="OVIS Metric Probe Type (table: rep_codes properties: code, cached)"><entity><group><field ID="1" caption="Description">Blocked, Blocked check box. If selected, the code cannot be used by users. (Boolean, Number 1)</field><field ID="4" caption="Column">rcd_codedisabled</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Icon, Icon for the code. The icon is shown in table views. Type the path and name of the icon or click Browse to find and select an icon. (Icon name, Text 255)</field><field ID="4" caption="Column">rcd_icon</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Kernel Code Text (Set of Kernel Code Text)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">rcd_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">rcd_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Text (Text 255)</field><field ID="4" caption="Column">rep_codes_text rct_name</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="OVIS Metric Target (table: itsm_ismtargets properties: only detail)" ID="id"><group caption="OVIS Metric Target (table: itsm_ismtargets properties: only detail)"><table caption="OVIS Metric Target (table: itsm_ismtargets properties: only detail)"><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Host, Name of the host where the probed service is supplied. (Text 255)</field><field ID="4" caption="Column">ist_host</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">ist_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">OVIS Metric (Reference to OVIS Metric, Number 18)</field><field ID="4" caption="Column">ist_ism_oid</field><field ID="6" caption="Related to">itsm_internetservicesmetrics</field></group></entity><entity><group><field ID="1" caption="Description">Port, Port number used to probe the give service. (Number 9)</field><field ID="4" caption="Column">ist_port</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">ist_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">URL, Location of the resource that is used to measure reponse. The URL is expected to be located on the host. (Text 255)</field><field ID="4" caption="Column">ist_url</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="Periodic Outage (table: itsm_workorders properties: only detail)" ID="id"><group caption="Periodic Outage (table: itsm_workorders properties: only detail)"><table caption="Periodic Outage (table: itsm_workorders properties: only detail)"><entity><group><field ID="1" caption="Description">Duration, Time outage of related item(s) will last. (Number 9)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">End, Specifies a date for the last occurrence of the repeating outage. (Date)</field><field ID="4" caption="Column">itsm_configuration_items peo_recurrenceenddate</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Every, Repeat the outage on a specified day of a specified month. (Date)</field><field ID="4" caption="Column">itsm_configuration_items peo_yearlyoutagedate</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Friday, Repeats the outage on the specified day. (Boolean, Number 1)</field><field ID="4" caption="Column">itsm_configuration_items peo_friday</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Monday, Repeats the outage on the specified day. (Boolean, Number 1)</field><field ID="4" caption="Column">itsm_configuration_items peo_monday</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Outage End, Time outage of the related item will end (Date)</field><field ID="4" caption="Column">itsm_configuration_items peo_outageend</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Outage Start, Time outage of the related item will start (Date)</field><field ID="4" caption="Column">itsm_configuration_items peo_outagestart</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Saturday, Repeats the outage on the specified day. (Boolean, Number 1)</field><field ID="4" caption="Column">itsm_configuration_items peo_saturday</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Start, Specifies the date the outage begins. (Date)</field><field ID="4" caption="Column">itsm_configuration_items peo_recurrencestartdate</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Sunday, Repeats the outage on the specified day. (Boolean, Number 1)</field><field ID="4" caption="Column">itsm_configuration_items peo_sunday</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Thursday, Repeats the outage on the specified day. (Boolean, Number 1)</field><field ID="4" caption="Column">itsm_configuration_items peo_thursday</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Tuesday, Repeats the outage on the specified day. (Boolean, Number 1)</field><field ID="4" caption="Column">itsm_configuration_items peo_tuesday</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Wednesday, Repeats the outage on the specified day. (Boolean, Number 1)</field><field ID="4" caption="Column">itsm_configuration_items peo_wednesday</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Weekly, Repeat the outage every week. (Boolean, Number 1)</field><field ID="4" caption="Column">itsm_configuration_items peo_weekly</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Yearly, Repeat the outage every year. (Boolean, Number 1)</field><field ID="4" caption="Column">itsm_configuration_items peo_yearly</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="Person (table: itsm_persons properties: authorizable)" ID="id"><group caption="Person (table: itsm_persons properties: authorizable)"><table caption="Person (table: itsm_persons properties: authorizable)"><entity><group><field ID="1" caption="Description">Account, Account name used by this person to logon to Service Desk. If no account is specified, this person will not be able to logon (Reference to Account, Number 18)</field><field ID="4" caption="Column">per_acc_oid</field><field ID="6" caption="Related to">rep_accounts</field></group></entity><entity><group><field ID="1" caption="Description">Addresses, Addresses used to locate a person or to send e-mail to a person. The use of the address is reflected in the address type. (Set of Address)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_addresses adr_per_oid</field></group></entity><entity><group><field ID="1" caption="Description">Administrator of Configuration Item (Set of Configuration Item)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_configuration_items cit_admin_per_oid</field></group></entity><entity><group><field ID="1" caption="Description">Attached items (Set of Attached item)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">rep_attachments ahs_att_oid</field></group></entity><entity><group><field ID="1" caption="Description">Attachment exists (Boolean, Number 1)</field><field ID="4" caption="Column">per_attachment_exists</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Blocked (Boolean, Number 1)</field><field ID="4" caption="Column">per_notselectable</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Category, The person's category. The category groups persons in a hierarchical structure. In this structure persons are grouped based on the type of function they perform. Click Category and select a category from the tree view. (Reference to Person Category, Number 18)</field><field ID="4" caption="Column">per_cat_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Date of Birth, Birthday of the current person. (Date)</field><field ID="4" caption="Column">per_birthdate</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">E-mail, E-mail address used to send e-mail to this person. The person's organization may have a general e-mail address. (Text 80)</field><field ID="4" caption="Column">per_email</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">E-mail Lowercase (Text 80)</field><field ID="4" caption="Column">per_emaillower</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Entered by person, This is used to store the person who has created this item. (Reference to Person, Number 18)</field><field ID="4" caption="Column">slc_per_per_oid</field><field ID="6" caption="Related to">itsm_persons</field></group></entity><entity><group><field ID="1" caption="Description">Folder, Grouping of stored items. Although all Service Desk items are stored in one database, folders may be used to identify different focus areas such as customers or customer groups. (Reference to Folder, Number 18)</field><field ID="4" caption="Column">per_poo_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">First name, First name of the person. (Text 50)</field><field ID="4" caption="Column">per_firstname</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Last name, Surname or family name of the person. (Text 50)</field><field ID="4" caption="Column">per_lastname</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Middle name, Second name of the person. Can be used for Edward from the name John Edward Smith or for Petrovitch from the name Michail Petrovitch Rjaoezov. (Text 50)</field><field ID="4" caption="Column">per_middlename</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Suffix, Full name suffix. Sr. for Senior, III as in John Edward Smith III, job titles or status titles are common suffixes. (Text 50)</field><field ID="4" caption="Column">per_suffix</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Title, Term of address for the person. Mr., Ms. or Mrs. are common titles. (Text 50)</field><field ID="4" caption="Column">per_title</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Gender, The current person's sex. (Reference)</field><field ID="4" caption="Column">per_gender</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">History, Person history lines. List of changes applied to the person's information. (Set of History line Person)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_historylines_person hps_per_oid</field></group></entity><entity><group><field ID="1" caption="Description">Identification number (Text 50)</field><field ID="4" caption="Column">per_identificationnumber</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Initials, The current person's initials. (Text 50)</field><field ID="4" caption="Column">per_initials</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Job title, The current person's job title. (Text 50)</field><field ID="4" caption="Column">per_jobtitle</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Location, The current person's location. Use the lookup item button to find and select a location. (Reference to Location, Number 18)</field><field ID="4" caption="Column">per_loc_oid</field><field ID="6" caption="Related to">itsm_locations</field></group></entity><entity><group><field ID="1" caption="Description">Manager of Change (Set of Change)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_changes cha_per_man_oid</field></group></entity><entity><group><field ID="1" caption="Description">Manager of Organization (Set of Organization)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_organizations org_manager_oid</field></group></entity><entity><group><field ID="1" caption="Description">Manager of Project (Set of Project)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_projects prj_proj_man_oid</field></group></entity><entity><group><field ID="1" caption="Description">Members, List of workgroups. The current person is member of the listed workgroups. (Set of Member)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_members mem_per_oid</field></group></entity><entity><group><field ID="1" caption="Description">Name, Name of the current person. This name is usually shown in views. (Text 80)</field><field ID="4" caption="Column">per_name</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">per_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Organization, The current person's organization. The person is an employee of this organization. Use the lookup item button to find and select an organization. (Reference to Organization, Number 18)</field><field ID="4" caption="Column">per_org_oid</field><field ID="6" caption="Related to">itsm_organizations</field></group></entity><entity><group><field ID="1" caption="Description">Owner of Configuration Item (Set of Configuration Item)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_configuration_items cit_owner_per_oid</field></group></entity><entity><group><field ID="1" caption="Description">Created, Date this item was created. Service Desk registered the date and time when the item was first created. You cannot edit this field. (Date)</field><field ID="4" caption="Column">reg_created</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Created by, Person who created this item. Or, in case of system history lines, the person who created the containing item. (Reference to Account, Number 18)</field><field ID="4" caption="Column">reg_created_by_oid</field><field ID="6" caption="Related to">rep_accounts</field></group></entity><entity><group><field ID="1" caption="Description">Modified, Date the item was last modified. This date is updated by Service Desk. (Date)</field><field ID="4" caption="Column">reg_modified</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Modified by, Person who last modified the item. The person name is modified by Service Desk. (Reference to Account, Number 18)</field><field ID="4" caption="Column">reg_modified_by_oid</field><field ID="6" caption="Related to">rep_accounts</field></group></entity><entity><group><field ID="1" caption="Description">Remark, Any remark about the person's record. (Text 255)</field><field ID="4" caption="Column">per_remark</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Search code, Person search code. Used as short hand to retrieve the person information. (Text 50)</field><field ID="4" caption="Column">per_searchcode</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Send me e-mail if I need to approve an item (Boolean, Number 1)</field><field ID="4" caption="Column">per_sendmemailifineedtoapprove</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Send me e-mail when items are assigned to me. (Boolean, Number 1)</field><field ID="4" caption="Column">per_allowemail</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Send me e-mail when items are assigned to my group (Boolean, Number 1)</field><field ID="4" caption="Column">per_allowemail4group</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Service calls, List of service calls. The service calls shown in this list have the current person registered as caller. (Set of Service call)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_servicecalls ser_caller_per</field></group></entity><entity><group><field ID="1" caption="Description">Show flashing tray icon when items are assigned to me. (Boolean, Number 1)</field><field ID="4" caption="Column">per_allowinassignment</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Show flashing tray icon when items are assigned to my group (Boolean, Number 1)</field><field ID="4" caption="Column">per_allowinassignment4group</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Source ID, Identifier for the object in the source application. This field is used by data exchange to retrieve the corresponding item in the source application. (Text 80)</field><field ID="4" caption="Column">per_sourceid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Status, Status of this person. Shows the position of the person item in its lifecycle. The lifecycle of a person item starts with being created and ends with being removed. (Reference to Person Status, Number 18)</field><field ID="4" caption="Column">per_sta_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Telephone, List of telephone numbers used by this person. Telephone type shows the intended use of the telephone number. (Set of Telephone)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_telephones tel_per_oid</field></group></entity><entity><group><field ID="1" caption="Description">Telephone number, This telephone number can be selected in a view based on person (Text 40)</field><field ID="4" caption="Column">per_primarytelnr</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">per_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Time Zone (Reference to Time Zones, Number 18)</field><field ID="4" caption="Column">per_tmz_oid</field><field ID="6" caption="Related to">rep_time_zones</field></group></entity><entity><group><field ID="1" caption="Description">User of CI (Set of CI User)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_ci_users ciu_user_per_oid</field></group></entity></table>&#13;
</group></entity><entity caption="Person Category (table: rep_codes properties: code, cached)" ID="id"><group caption="Person Category (table: rep_codes properties: code, cached)"><table caption="Person Category (table: rep_codes properties: code, cached)"><entity><group><field ID="1" caption="Description">Attributes (Set of Attributes per category)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">rep_attr_per_category apc_cat_oid</field></group></entity><entity><group><field ID="1" caption="Description">Blocked, Blocked check box. If selected, the code cannot be used by users. (Boolean, Number 1)</field><field ID="4" caption="Column">rcd_codedisabled</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Children, List of children for this code. (Set of Kernel Code Hierarchical)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">rep_codes rcd_rcd_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Icon, Icon for the code. The icon is shown in table views. Type the path and name of the icon or click Browse to find and select an icon. (Icon name, Text 255)</field><field ID="4" caption="Column">rcd_icon</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Kernel Code Text (Set of Kernel Code Text)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">rcd_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Parent, Name of the parent code. Select a code name from the list. By selecting a parent you create a tree view of codes. (Reference to Kernel Code Hierarchical, Number 18)</field><field ID="4" caption="Column">rcd_rcd_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">rcd_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Text (Text 255)</field><field ID="4" caption="Column">rep_codes_text rct_name</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="Person Status (table: rep_codes properties: code, cached)" ID="id"><group caption="Person Status (table: rep_codes properties: code, cached)"><table caption="Person Status (table: rep_codes properties: code, cached)"><entity><group><field ID="1" caption="Description">Blocked, Blocked check box. If selected, the code cannot be used by users. (Boolean, Number 1)</field><field ID="4" caption="Column">rcd_codedisabled</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Icon, Icon for the code. The icon is shown in table views. Type the path and name of the icon or click Browse to find and select an icon. (Icon name, Text 255)</field><field ID="4" caption="Column">rcd_icon</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Kernel Code Text (Set of Kernel Code Text)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">rcd_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Ordering (Number 9)</field><field ID="4" caption="Column">rcd_ordering</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Required attributes per status (Set of Required attributes per status)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">rep_attr_per_status aps_cod_oid</field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">rcd_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Text (Text 255)</field><field ID="4" caption="Column">rep_codes_text rct_name</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="Planned CI Value (table: itsm_planned_ci_values properties: only detail)" ID="id"><group caption="Planned CI Value (table: itsm_planned_ci_values properties: only detail)"><table caption="Planned CI Value (table: itsm_planned_ci_values properties: only detail)"><entity><group><field ID="1" caption="Description">Attribute (Reference to Attribute, Number 18)</field><field ID="4" caption="Column">pcv_atr_oid</field><field ID="6" caption="Related to">ifc_attributes</field></group></entity><entity><group><field ID="1" caption="Description">Attribute (Text 80)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Attribute in aggregation (Reference to Attribute, Number 18)</field><field ID="4" caption="Column">pcv_atr_aggregation_oid</field><field ID="6" caption="Related to">ifc_attributes</field></group></entity><entity><group><field ID="1" caption="Description">Configuration Item on Work order (Reference to Configuration Item on Work order, Number 18)</field><field ID="4" caption="Column">pcv_wci_oid</field><field ID="6" caption="Related to">itsm_workorder_cis</field></group></entity><entity><group><field ID="1" caption="Description">Current value (Text 65535)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Make empty (Boolean, Number 1)</field><field ID="4" caption="Column">pcv_makeempty</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">pcv_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Planned value (Text 4000)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Required (Boolean, Number 1)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">pcv_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Use Relative Date (Boolean, Number 1)</field><field ID="4" caption="Column">pcv_userelativedate</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Value (Text 4000)</field><field ID="4" caption="Column">pcv_value</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="Priority (table: itsm_codes properties: code, cached)" ID="id"><group caption="Priority (table: itsm_codes properties: code, cached)"><table caption="Priority (table: itsm_codes properties: code, cached)"><entity><group><field ID="1" caption="Description">Blocked, Blocked check box. If selected, the code cannot be used by users. (Boolean, Number 1)</field><field ID="4" caption="Column">cod_disabled</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Icon, Icon for the code. The icon is shown in table views. Type the path and name of the icon or click Browse to find and select an icon. (Icon name, Text 255)</field><field ID="4" caption="Column">cod_icon</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">cod_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Ordering, Ordering number for the current code. The lower the number the higher the code will be shown in lists. Once a code is used, do not modify the number. (Number 9)</field><field ID="4" caption="Column">cod_ordering</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">cod_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Text (Text 255)</field><field ID="4" caption="Column">itsm_codes_locale cdl_name</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="Problem (table: itsm_problems properties: authorizable)" ID="id"><group caption="Problem (table: itsm_problems properties: authorizable)"><table caption="Problem (table: itsm_problems properties: authorizable)"><entity><group><field ID="1" caption="Description">Actual Cost, The actual costs of handling this item. (Number 64)</field><field ID="4" caption="Column">pro_actualcost</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Actual Duration, Total time worked on this item. (Number 9)</field><field ID="4" caption="Column">pro_actualduration</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Actual Finish, The date work on this item finished. (Date)</field><field ID="4" caption="Column">pro_actualfinish</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Actual Start, The date working on this item was started. (Date)</field><field ID="4" caption="Column">pro_actualstart</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Analyzed data Problem (Set of Analyzed data Problem)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_analyzed_data agd_pro_oid</field></group></entity><entity><group><field ID="1" caption="Description">#Approved approvers (Number 9)</field><field ID="4" caption="Column">pro_apt_nrofapproversapproved</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">#Approvers Required, The number of approvers who need to approve to get approval for this item. (Number 9)</field><field ID="4" caption="Column">pro_apt_nrofapproversrequired</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Approval group, Workgroup of the approvers (Reference to Workgroup, Number 18)</field><field ID="4" caption="Column">pro_apt_wog_oid</field><field ID="6" caption="Related to">itsm_workgroups</field></group></entity><entity><group><field ID="1" caption="Description">Approval Status, The status of the approval. Only at status Active it possible to vote for approval (Reference to Approval Status, Number 18)</field><field ID="4" caption="Column">pro_apt_status</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Approval Votes, People responsible for voting for approval (Set of Approval Vote)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_approver_votes apv_apt_oid</field></group></entity><entity><group><field ID="1" caption="Description">Deadline, The deadline which before all approvers have to vote. If the deadline is passed and the approval result is still incomplete the result will be set to Rejected  (Date)</field><field ID="4" caption="Column">pro_apt_deadline</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Description, Approval Description (Text 80)</field><field ID="4" caption="Column">pro_apt_description</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">NrOfApprovers (Number 9)</field><field ID="4" caption="Column">pro_apt_nrofapprovers</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Result, This field reflects the state of the approval for this item (Text 40)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Strategy, The used strategy for this approval (Text 255)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Assignment Priority, Priority of assignment&#13;
The priority shows the importance of quick handling of the assignment. The higher the priority, the faster the assignment must be addressed. (Reference to Assignment Priority, Number 18)</field><field ID="4" caption="Column">pro_assign_priority</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Assignment Status, The status shows the progress of the responsible person's work towards completion. (Reference to Assignment Status, Number 18)</field><field ID="4" caption="Column">pro_assign_status</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">External Deadline, The latest date the external organization is expected to complete and deliver work they are made responsible for . (Date)</field><field ID="4" caption="Column">pro_assign_extdeadline</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">From person, Person who created the current assignment. This person assigned the current item to another person. (Reference to Person, Number 18)</field><field ID="4" caption="Column">ass_per_from_oid</field><field ID="6" caption="Related to">itsm_persons</field></group></entity><entity><group><field ID="1" caption="Description">From workgroup, The workgroup of the person who created the current assignment. (Reference to Workgroup, Number 18)</field><field ID="4" caption="Column">ass_wog_from_oid</field><field ID="6" caption="Related to">itsm_workgroups</field></group></entity><entity><group><field ID="1" caption="Description">Information from sender, From this field the receiver of the service call can review additional information about the service call that was added by the sender (Text 4000)</field><field ID="4" caption="Column">itsm_pro_ass_information pas_ass_information</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Information to receiver, In this field the sender who assigns the service call to a receiver can add information about the background of the service call, some additional information, and why it is sent to this receiver (Text 4000)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Reference #, Reference number used to communicate information with the responsible external organization. (Text 50)</field><field ID="4" caption="Column">pro_assign_referencenumber</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">To external Organization, External organization responsible for handling the item. (Reference to Organization, Number 18)</field><field ID="4" caption="Column">ass_contr_out_org</field><field ID="6" caption="Related to">itsm_organizations</field></group></entity><entity><group><field ID="1" caption="Description">To external Person, Employee of the external organization responsible for handling the item. This person will be the receiver of the assignment. (Reference to Person, Number 18)</field><field ID="4" caption="Column">ass_contr_out_per</field><field ID="6" caption="Related to">itsm_persons</field></group></entity><entity><group><field ID="1" caption="Description">To person, Person made responsible for handling the item. This person will be the receiver of the assignment. (Reference to Person, Number 18)</field><field ID="4" caption="Column">ass_per_to_oid</field><field ID="6" caption="Related to">itsm_persons</field></group></entity><entity><group><field ID="1" caption="Description">To workgroup, Work group of the person currently responsible for this item. (Reference to Workgroup, Number 18)</field><field ID="4" caption="Column">ass_wog_oid</field><field ID="6" caption="Related to">itsm_workgroups</field></group></entity><entity><group><field ID="1" caption="Description">Attached items (Set of Attached item)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">rep_attachments ahs_att_oid</field></group></entity><entity><group><field ID="1" caption="Description">Attachment exists (Boolean, Number 1)</field><field ID="4" caption="Column">pro_attachment_exists</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Category, The problem's category. The category groups problems in a hierarchical structure. In this structure problems are grouped based on type of problem. Click Category and select a category from the tree view. (Reference to Problem Category, Number 18)</field><field ID="4" caption="Column">pro_cat_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Category (Service Today) (Reference to Category, Number 18)</field><field ID="4" caption="Column">pro_cat_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Classification, Classification reflects an assessment of the problem after closing the problem. Click Classification and select a classification code from the tree view. (Reference to Problem Classification, Number 18)</field><field ID="4" caption="Column">pro_cla_oid</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Closure code, The closure code shows the reason why the status of the problem is closed or not worked on anymore. (Reference to Problem Closure code, Number 18)</field><field ID="4" caption="Column">pro_clo_oid</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Configuration Item, The configuration item that is subject of the current item. (Reference to Configuration Item, Number 18)</field><field ID="4" caption="Column">pro_cit_oid</field><field ID="6" caption="Related to">itsm_configuration_items</field></group></entity><entity><group><field ID="1" caption="Description">Deadline, The latest date the results and work related to this item must be completed and delivered. (Date)</field><field ID="4" caption="Column">pro_deadline</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Description, Description of current item. The description 's a summary of the information field. The description is used for later retrieval and analyses. (Text 80)</field><field ID="4" caption="Column">pro_description</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Early finish, The earliest date planned that work on this item will be finalized. (Date)</field><field ID="4" caption="Column">pro_earlyfinish</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Early start, The earliest date planned that working on this item will start. (Date)</field><field ID="4" caption="Column">pro_earlystart</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Entered by person, This is used to store the person who has created this item. (Reference to Person, Number 18)</field><field ID="4" caption="Column">slc_pro_per_oid</field><field ID="6" caption="Related to">itsm_persons</field></group></entity><entity><group><field ID="1" caption="Description">Estimated finish, Date and time that the item is expected to be finished. (Date)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Folder, Grouping of stored items. Although all Service Desk items are stored in one database, folders may be used to identify different focus areas such as customers or customer groups. (Reference to Folder, Number 18)</field><field ID="4" caption="Column">pro_poo_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">History, Problem history lines. List of changes applied to the problem's information. (Set of History line Problem)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_historylines_problem hpr_pro_oid</field></group></entity><entity><group><field ID="1" caption="Description">ID, Identification number.&#13;
Used to identify the item when communicating information about the item. (ID, Number 18)</field><field ID="4" caption="Column">pro_id</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Impact, The impact reflects how much the work of the caller is impaired or in what extent the work of other people is impaired. (Reference to Impact, Number 18)</field><field ID="4" caption="Column">pro_imp_oid</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Information, Full information of this item. Should contain all necessary information needed to handle the item or work on the item. (Text 4000)</field><field ID="4" caption="Column">itsm_pro_information pri_information</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Initiator, The person who is responsible for initiating approval for this item.  (Reference to Person, Number 18)</field><field ID="4" caption="Column">pro_initiator_per_oid</field><field ID="6" caption="Related to">itsm_persons</field></group></entity><entity><group><field ID="1" caption="Description">Known Error, Known Error check box. If selected, the current problem is identified as a known error. E known error is a problem with a known cause, but without solution. (Boolean, Number 1)</field><field ID="4" caption="Column">pro_prknownerror</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Late finish, The latest date planned to finalize work on this item. (Date)</field><field ID="4" caption="Column">pro_latefinish</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Late start, The latest date planned to start work on this item. (Date)</field><field ID="4" caption="Column">pro_latestart</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Max. duration, Maximum amount of time allowed for working on the current item. (Number 9)</field><field ID="4" caption="Column">pro_maximumduration</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">pro_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Open duration, Actual time the current item is opened. (Number 9)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Planned Cost, Planned total cost of handling this item. (Number 64)</field><field ID="4" caption="Column">pro_plannedcost</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Planned Duration, Planned duration of work on this item. (Number 9)</field><field ID="4" caption="Column">pro_planduration</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Planned Finish, Date planned to finalize work on this item. (Date)</field><field ID="4" caption="Column">pro_planfinish</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Planned Start, Planned date to start working on this item. (Date)</field><field ID="4" caption="Column">pro_planstart</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Priority, The priority reflects the urgency for quick resolution of the item. (Reference to Priority, Number 18)</field><field ID="4" caption="Column">pro_pri_oid</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Registered, Date and time the current item was created. (Date)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Created, Date this item was created. Service Desk registered the date and time when the item was first created. You cannot edit this field. (Date)</field><field ID="4" caption="Column">reg_created</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Created by, Person who created this item. Or, in case of system history lines, the person who created the containing item. (Reference to Account, Number 18)</field><field ID="4" caption="Column">reg_created_by_oid</field><field ID="6" caption="Related to">rep_accounts</field></group></entity><entity><group><field ID="1" caption="Description">Modified, Date the item was last modified. This date is updated by Service Desk. (Date)</field><field ID="4" caption="Column">reg_modified</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Modified by, Person who last modified the item. The person name is modified by Service Desk. (Reference to Account, Number 18)</field><field ID="4" caption="Column">reg_modified_by_oid</field><field ID="6" caption="Related to">rep_accounts</field></group></entity><entity><group><field ID="1" caption="Description">Relations, List of items related to this problem. (Set of Service Event Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_service_relations sre_pro_oid</field></group></entity><entity><group><field ID="1" caption="Description">Remain duration, Remaining duration of work on this item, calculated from the current date to the planned finish date. (Number 9)</field><field ID="4" caption="Column">itsm_changes cha_remainduration</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Requestor, The person who requested this item. This person is excluded from voting for approval for this item. (Reference to Person, Number 18)</field><field ID="4" caption="Column">pro_requestor_per_oid</field><field ID="6" caption="Related to">itsm_persons</field></group></entity><entity><group><field ID="1" caption="Description">Solution, Proposed or accepted and working solution given or answer returned to the initiator or owner of the problem. (Text 4000)</field><field ID="4" caption="Column">itsm_pro_solution prs_solution</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Source ID, Identifier for the object in the source application. This field is used by data exchange to retrieve the corresponding item in the source application. (Text 80)</field><field ID="4" caption="Column">pro_sourceid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Status, Status of this problem Shows the position of the problem in its lifecycle. The lifecycle of a problem starts with being created and ends with being removed. (Reference to Problem Status, Number 18)</field><field ID="4" caption="Column">pro_sta_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Status (Service Today) (Reference to Status, Number 18)</field><field ID="4" caption="Column">pro_sta_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">pro_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">To deadline, Amount of time till deadline is reached (Number 9)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Wait for Work Order Completion (Boolean, Number 1)</field><field ID="4" caption="Column">pro_waitforwo</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Workaround, Suggested workaround to be used until a definite solution is found. (Text 255)</field><field ID="4" caption="Column">pro_workaround</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Work orders, List of workorders related to this problem. Work orders describe work resulting from the problem. (Set of Work order)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_workorders wor_pro_oid</field></group></entity></table>&#13;
</group></entity><entity caption="Problem Category (table: rep_codes properties: code, cached)" ID="id"><group caption="Problem Category (table: rep_codes properties: code, cached)"><table caption="Problem Category (table: rep_codes properties: code, cached)"><entity><group><field ID="1" caption="Description">Attributes (Set of Attributes per category)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">rep_attr_per_category apc_cat_oid</field></group></entity><entity><group><field ID="1" caption="Description">Blocked, Blocked check box. If selected, the code cannot be used by users. (Boolean, Number 1)</field><field ID="4" caption="Column">rcd_codedisabled</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Children, List of children for this code. (Set of Kernel Code Hierarchical)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">rep_codes rcd_rcd_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Icon, Icon for the code. The icon is shown in table views. Type the path and name of the icon or click Browse to find and select an icon. (Icon name, Text 255)</field><field ID="4" caption="Column">rcd_icon</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Kernel Code Text (Set of Kernel Code Text)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">rcd_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Parent, Name of the parent code. Select a code name from the list. By selecting a parent you create a tree view of codes. (Reference to Kernel Code Hierarchical, Number 18)</field><field ID="4" caption="Column">rcd_rcd_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Problems, List of all problems that are registered with the current category. (Set of Problem)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_problems pro_cat_oid</field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">rcd_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Text (Text 255)</field><field ID="4" caption="Column">rep_codes_text rct_name</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="Problem Classification (table: itsm_codes properties: code, cached)" ID="id"><group caption="Problem Classification (table: itsm_codes properties: code, cached)"><table caption="Problem Classification (table: itsm_codes properties: code, cached)"><entity><group><field ID="1" caption="Description">Blocked, Blocked check box. If selected, the code cannot be used by users. (Boolean, Number 1)</field><field ID="4" caption="Column">cod_disabled</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Children, List of children for this code. (Set of Code hierarchical)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_codes cod_cod_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Icon, Icon for the code. The icon is shown in table views. Type the path and name of the icon or click Browse to find and select an icon. (Icon name, Text 255)</field><field ID="4" caption="Column">cod_icon</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">cod_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Parent, Name of the parent code. Select a code name from the list. By selecting a parent you create a tree view of codes. (Reference to Code hierarchical, Number 18)</field><field ID="4" caption="Column">cod_cod_oid</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">cod_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Text (Text 255)</field><field ID="4" caption="Column">itsm_codes_locale cdl_name</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="Problem Closure code (table: itsm_codes properties: code, cached)" ID="id"><group caption="Problem Closure code (table: itsm_codes properties: code, cached)"><table caption="Problem Closure code (table: itsm_codes properties: code, cached)"><entity><group><field ID="1" caption="Description">Blocked, Blocked check box. If selected, the code cannot be used by users. (Boolean, Number 1)</field><field ID="4" caption="Column">cod_disabled</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Children, List of children for this code. (Set of Code hierarchical)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_codes cod_cod_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Icon, Icon for the code. The icon is shown in table views. Type the path and name of the icon or click Browse to find and select an icon. (Icon name, Text 255)</field><field ID="4" caption="Column">cod_icon</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">cod_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Parent, Name of the parent code. Select a code name from the list. By selecting a parent you create a tree view of codes. (Reference to Code hierarchical, Number 18)</field><field ID="4" caption="Column">cod_cod_oid</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">cod_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Text (Text 255)</field><field ID="4" caption="Column">itsm_codes_locale cdl_name</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="Problem Status (table: rep_codes properties: code, cached)" ID="id"><group caption="Problem Status (table: rep_codes properties: code, cached)"><table caption="Problem Status (table: rep_codes properties: code, cached)"><entity><group><field ID="1" caption="Description">Blocked, Blocked check box. If selected, the code cannot be used by users. (Boolean, Number 1)</field><field ID="4" caption="Column">rcd_codedisabled</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Icon, Icon for the code. The icon is shown in table views. Type the path and name of the icon or click Browse to find and select an icon. (Icon name, Text 255)</field><field ID="4" caption="Column">rcd_icon</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Kernel Code Text (Set of Kernel Code Text)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">rcd_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Ordering (Number 9)</field><field ID="4" caption="Column">rcd_ordering</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Required attributes per status (Set of Required attributes per status)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">rep_attr_per_status aps_cod_oid</field></group></entity><entity><group><field ID="1" caption="Description">State (Reference to State, Number 18)</field><field ID="4" caption="Column">itsm_workflow_statuses wos_sta_oid</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">rcd_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Text (Text 255)</field><field ID="4" caption="Column">rep_codes_text rct_name</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="Project (table: itsm_projects properties: authorizable)" ID="id"><group caption="Project (table: itsm_projects properties: authorizable)"><table caption="Project (table: itsm_projects properties: authorizable)"><entity><group><field ID="1" caption="Description">Actual Cost, The actual costs of handling this item. (Number 64)</field><field ID="4" caption="Column">prj_actual_cost</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Actual Duration, Total time worked on this item. (Number 9)</field><field ID="4" caption="Column">prj_actual_duration</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Actual Finish, The date work on this item finished. (Date)</field><field ID="4" caption="Column">prj_actual_finish</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Actual Start, The date working on this item was started. (Date)</field><field ID="4" caption="Column">prj_actual_start</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Analyzed data Project (Set of Analyzed data Project)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_analyzed_data agd_prj_oid</field></group></entity><entity><group><field ID="1" caption="Description">#Approved approvers (Number 9)</field><field ID="4" caption="Column">prj_apt_nrofapproversapproved</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">#Approvers Required, The number of approvers who need to approve to get approval for this item. (Number 9)</field><field ID="4" caption="Column">prj_apt_nrofapproversrequired</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Approval group, Workgroup of the approvers (Reference to Workgroup, Number 18)</field><field ID="4" caption="Column">prj_apt_wog_oid</field><field ID="6" caption="Related to">itsm_workgroups</field></group></entity><entity><group><field ID="1" caption="Description">Approval Status, The status of the approval. Only at status Active it possible to vote for approval (Reference to Approval Status, Number 18)</field><field ID="4" caption="Column">prj_apt_status</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Approval Votes, People responsible for voting for approval (Set of Approval Vote)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_approver_votes apv_apt_oid</field></group></entity><entity><group><field ID="1" caption="Description">Deadline, The deadline which before all approvers have to vote. If the deadline is passed and the approval result is still incomplete the result will be set to Rejected  (Date)</field><field ID="4" caption="Column">prj_apt_deadline</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Description, Approval Description (Text 80)</field><field ID="4" caption="Column">prj_apt_description</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">NrOfApprovers (Number 9)</field><field ID="4" caption="Column">prj_apt_nrofapprovers</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Result, This field reflects the state of the approval for this item (Text 40)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Strategy, The used strategy for this approval (Text 255)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Assignment Priority, Priority of assignment&#13;
The priority shows the importance of quick handling of the assignment. The higher the priority, the faster the assignment must be addressed. (Reference to Assignment Priority, Number 18)</field><field ID="4" caption="Column">prj_assign_priority</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Assignment Status, The status shows the progress of the responsible person's work towards completion. (Reference to Assignment Status, Number 18)</field><field ID="4" caption="Column">prj_assign_status</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">External Deadline, The latest date the external organization is expected to complete and deliver work they are made responsible for . (Date)</field><field ID="4" caption="Column">prj_assign_extdeadline</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">From person, Person who created the current assignment. This person assigned the current item to another person. (Reference to Person, Number 18)</field><field ID="4" caption="Column">prj_ass_per_from_oid</field><field ID="6" caption="Related to">itsm_persons</field></group></entity><entity><group><field ID="1" caption="Description">From workgroup, The workgroup of the person who created the current assignment. (Reference to Workgroup, Number 18)</field><field ID="4" caption="Column">prj_ass_wog_from_oid</field><field ID="6" caption="Related to">itsm_workgroups</field></group></entity><entity><group><field ID="1" caption="Description">Information from sender, From this field the receiver of the service call can review additional information about the service call that was added by the sender (Text 4000)</field><field ID="4" caption="Column">itsm_prj_ass_information pra_ass_information</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Information to receiver, In this field the sender who assigns the service call to a receiver can add information about the background of the service call, some additional information, and why it is sent to this receiver (Text 4000)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Reference #, Reference number used to communicate information with the responsible external organization. (Text 50)</field><field ID="4" caption="Column">prj_assign_reference</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">To external Organization, External organization responsible for handling the item. (Reference to Organization, Number 18)</field><field ID="4" caption="Column">prj_ass_contr_out_org</field><field ID="6" caption="Related to">itsm_organizations</field></group></entity><entity><group><field ID="1" caption="Description">To external Person, Employee of the external organization responsible for handling the item. This person will be the receiver of the assignment. (Reference to Person, Number 18)</field><field ID="4" caption="Column">prj_ass_contr_out_per</field><field ID="6" caption="Related to">itsm_persons</field></group></entity><entity><group><field ID="1" caption="Description">To person, Person made responsible for handling the item. This person will be the receiver of the assignment. (Reference to Person, Number 18)</field><field ID="4" caption="Column">prj_ass_per_to_oid</field><field ID="6" caption="Related to">itsm_persons</field></group></entity><entity><group><field ID="1" caption="Description">To workgroup, Work group of the person currently responsible for this item. (Reference to Workgroup, Number 18)</field><field ID="4" caption="Column">prj_ass_wog_oid</field><field ID="6" caption="Related to">itsm_workgroups</field></group></entity><entity><group><field ID="1" caption="Description">Attached items (Set of Attached item)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">rep_attachments ahs_att_oid</field></group></entity><entity><group><field ID="1" caption="Description">Attachment exists (Boolean, Number 1)</field><field ID="4" caption="Column">prj_attachment_exists</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Category (Reference to Project Category, Number 18)</field><field ID="4" caption="Column">prj_cat_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Category (Service Today) (Reference to Category, Number 18)</field><field ID="4" caption="Column">prj_cat_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Change (Set of Change)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_changes cha_prj_oid</field></group></entity><entity><group><field ID="1" caption="Description">Deadline, The latest date the results and work related to this item must be completed and delivered. (Date)</field><field ID="4" caption="Column">prj_deadline</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Description, Description of current item. The description 's a summary of the information field. The description is used for later retrieval and analyses. (Text 80)</field><field ID="4" caption="Column">prj_description</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Early finish, The earliest date planned that work on this item will be finalized. (Date)</field><field ID="4" caption="Column">prj_early_finish</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Early start, The earliest date planned that working on this item will start. (Date)</field><field ID="4" caption="Column">prj_early_start</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Entered by person, This is used to store the person who has created this item. (Reference to Person, Number 18)</field><field ID="4" caption="Column">slc_prj_per_oid</field><field ID="6" caption="Related to">itsm_persons</field></group></entity><entity><group><field ID="1" caption="Description">Estimated finish, Date and time that the item is expected to be finished. (Date)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Folder, Grouping of stored items. Although all Service Desk items are stored in one database, folders may be used to identify different focus areas such as customers or customer groups. (Reference to Folder, Number 18)</field><field ID="4" caption="Column">prj_poo_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">History, History lines (Set of History line Project)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_historylines_projects hpj_prj_oid</field></group></entity><entity><group><field ID="1" caption="Description">ID, Identification number.&#13;
Used to identify the item when communicating information about the item. (ID, Number 18)</field><field ID="4" caption="Column">prj_id</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Impact, The impact reflects how much the work of the caller is impaired or in what extent the work of other people is impaired. (Reference to Impact, Number 18)</field><field ID="4" caption="Column">prj_imp_oid</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Information, Full information of this item. Should contain all necessary information needed to handle the item or work on the item. (Text 4000)</field><field ID="4" caption="Column">itsm_prj_information pif_information</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Initiator, The person who is responsible for initiating approval for this item.  (Reference to Person, Number 18)</field><field ID="4" caption="Column">prj_initiator_per_oid</field><field ID="6" caption="Related to">itsm_persons</field></group></entity><entity><group><field ID="1" caption="Description">Late finish, The latest date planned to finalize work on this item. (Date)</field><field ID="4" caption="Column">prj_late_finish</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Late start, The latest date planned to start work on this item. (Date)</field><field ID="4" caption="Column">prj_late_start</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Manager, Organization manager (Reference to Person, Number 18)</field><field ID="4" caption="Column">prj_proj_man_oid</field><field ID="6" caption="Related to">itsm_persons</field></group></entity><entity><group><field ID="1" caption="Description">Max. duration, Maximum amount of time allowed for working on the current item. (Number 9)</field><field ID="4" caption="Column">prj_maximum_duration</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">prj_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Open duration, Actual time the current item is opened. (Number 9)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Planned Cost, Planned total cost of handling this item. (Number 64)</field><field ID="4" caption="Column">prj_planned_cost</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Planned Duration, Planned duration of work on this item. (Number 9)</field><field ID="4" caption="Column">prj_plan_duration</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Planned Finish, Date planned to finalize work on this item. (Date)</field><field ID="4" caption="Column">prj_plan_finish</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Planned Start, Planned date to start working on this item. (Date)</field><field ID="4" caption="Column">prj_plan_start</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Priority, The priority reflects the urgency for quick resolution of the item. (Reference to Priority, Number 18)</field><field ID="4" caption="Column">prj_pri_oid</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Registered, Date and time the current item was created. (Date)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Created, Date this item was created. Service Desk registered the date and time when the item was first created. You cannot edit this field. (Date)</field><field ID="4" caption="Column">prj_created</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Created by, Person who created this item. Or, in case of system history lines, the person who created the containing item. (Reference to Account, Number 18)</field><field ID="4" caption="Column">prj_cre_acc_oid</field><field ID="6" caption="Related to">rep_accounts</field></group></entity><entity><group><field ID="1" caption="Description">Modified, Date the item was last modified. This date is updated by Service Desk. (Date)</field><field ID="4" caption="Column">prj_modified</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Modified by, Person who last modified the item. The person name is modified by Service Desk. (Reference to Account, Number 18)</field><field ID="4" caption="Column">prj_mod_acc_oid</field><field ID="6" caption="Related to">rep_accounts</field></group></entity><entity><group><field ID="1" caption="Description">Remain duration, Remaining duration of work on this item, calculated from the current date to the planned finish date. (Number 9)</field><field ID="4" caption="Column">itsm_changes cha_remainduration</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Requestor, The person who requested this item. This person is excluded from voting for approval for this item. (Reference to Person, Number 18)</field><field ID="4" caption="Column">prj_requestor_per_oid</field><field ID="6" caption="Related to">itsm_persons</field></group></entity><entity><group><field ID="1" caption="Description">Source ID, Identifier for the object in the source application. This field is used by data exchange to retrieve the corresponding item in the source application. (Text 80)</field><field ID="4" caption="Column">prj_sourceid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Status, Status of current project (Reference to Project Status, Number 18)</field><field ID="4" caption="Column">prj_sta_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Status (Service Today) (Reference to Status, Number 18)</field><field ID="4" caption="Column">prj_sta_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">prj_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">To deadline, Amount of time till deadline is reached (Number 9)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="Project Category (table: rep_codes properties: code, cached)" ID="id"><group caption="Project Category (table: rep_codes properties: code, cached)"><table caption="Project Category (table: rep_codes properties: code, cached)"><entity><group><field ID="1" caption="Description">Attributes (Set of Attributes per category)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">rep_attr_per_category apc_cat_oid</field></group></entity><entity><group><field ID="1" caption="Description">Blocked, Blocked check box. If selected, the code cannot be used by users. (Boolean, Number 1)</field><field ID="4" caption="Column">rcd_codedisabled</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Children, List of children for this code. (Set of Kernel Code Hierarchical)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">rep_codes rcd_rcd_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Icon, Icon for the code. The icon is shown in table views. Type the path and name of the icon or click Browse to find and select an icon. (Icon name, Text 255)</field><field ID="4" caption="Column">rcd_icon</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Kernel Code Text (Set of Kernel Code Text)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">rcd_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Parent, Name of the parent code. Select a code name from the list. By selecting a parent you create a tree view of codes. (Reference to Kernel Code Hierarchical, Number 18)</field><field ID="4" caption="Column">rcd_rcd_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Project, Category of current project (Set of Project)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_projects prj_cat_oid</field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">rcd_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Text (Text 255)</field><field ID="4" caption="Column">rep_codes_text rct_name</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="Project Status (table: rep_codes properties: code, cached)" ID="id"><group caption="Project Status (table: rep_codes properties: code, cached)"><table caption="Project Status (table: rep_codes properties: code, cached)"><entity><group><field ID="1" caption="Description">Blocked, Blocked check box. If selected, the code cannot be used by users. (Boolean, Number 1)</field><field ID="4" caption="Column">rcd_codedisabled</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Icon, Icon for the code. The icon is shown in table views. Type the path and name of the icon or click Browse to find and select an icon. (Icon name, Text 255)</field><field ID="4" caption="Column">rcd_icon</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Kernel Code Text (Set of Kernel Code Text)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">rcd_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Ordering (Number 9)</field><field ID="4" caption="Column">rcd_ordering</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Required attributes per status (Set of Required attributes per status)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">rep_attr_per_status aps_cod_oid</field></group></entity><entity><group><field ID="1" caption="Description">State (Reference to State, Number 18)</field><field ID="4" caption="Column">itsm_workflow_statuses wos_sta_oid</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">rcd_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Text (Text 255)</field><field ID="4" caption="Column">rep_codes_text rct_name</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="Question (table: itsm_checklist_questions properties: only detail, code, cached)" ID="id"><group caption="Question (table: itsm_checklist_questions properties: only detail, code, cached)"><table caption="Question (table: itsm_checklist_questions properties: only detail, code, cached)"><entity><group><field ID="1" caption="Description">Checklist (Reference to Checklist, Number 18)</field><field ID="4" caption="Column">cqu_cod_oid</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Description (Text 255)</field><field ID="4" caption="Column">cqu_description</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">cqu_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Option Button Question (Boolean, Number 1)</field><field ID="4" caption="Column">cqu_buttonquestion</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Ordering (Number 9)</field><field ID="4" caption="Column">cqu_ordering</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Suggestion No (Text 255)</field><field ID="4" caption="Column">cqu_suggestionno</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Suggestion Yes (Text 255)</field><field ID="4" caption="Column">cqu_suggestionyes</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">cqu_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Text Question (Boolean, Number 1)</field><field ID="4" caption="Column">cqu_textquestion</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="Receiver Organizations On Agreement (table: itsm_sc_rec_organizations properties: only detail)" ID="id"><group caption="Receiver Organizations On Agreement (table: itsm_sc_rec_organizations properties: only detail)"><table caption="Receiver Organizations On Agreement (table: itsm_sc_rec_organizations properties: only detail)"><entity><group><field ID="1" caption="Description">Agreement, Receiver organizations (Reference to Agreement, Number 18)</field><field ID="4" caption="Column">sro_sla_oid</field><field ID="6" caption="Related to">itsm_service_level_agreements</field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">sro_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Organizations, Receiver organizations (Reference to Organization, Number 18)</field><field ID="4" caption="Column">sro_org_oid</field><field ID="6" caption="Related to">itsm_organizations</field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">sro_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity></table>&#13;
</group></entity><entity caption="Receiver Persons On Agreement (table: itsm_sc_rec_persons properties: only detail)" ID="id"><group caption="Receiver Persons On Agreement (table: itsm_sc_rec_persons properties: only detail)"><table caption="Receiver Persons On Agreement (table: itsm_sc_rec_persons properties: only detail)"><entity><group><field ID="1" caption="Description">Agreement, Receiver persons (Reference to Agreement, Number 18)</field><field ID="4" caption="Column">srp_sla_oid</field><field ID="6" caption="Related to">itsm_service_level_agreements</field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">srp_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Person, Receiver person (Reference to Person, Number 18)</field><field ID="4" caption="Column">srp_per_oid</field><field ID="6" caption="Related to">itsm_persons</field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">srp_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity></table>&#13;
</group></entity><entity caption="Report Type (table: itsm_codes properties: code, cached)" ID="id"><group caption="Report Type (table: itsm_codes properties: code, cached)"><table caption="Report Type (table: itsm_codes properties: code, cached)"><entity><group><field ID="1" caption="Description">Blocked, Blocked check box. If selected, the code cannot be used by users. (Boolean, Number 1)</field><field ID="4" caption="Column">cod_disabled</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Icon, Icon for the code. The icon is shown in table views. Type the path and name of the icon or click Browse to find and select an icon. (Icon name, Text 255)</field><field ID="4" caption="Column">cod_icon</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">cod_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">cod_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Text (Text 255)</field><field ID="4" caption="Column">itsm_codes_locale cdl_name</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="Service (table: itsm_services properties: authorizable)" ID="id"><group caption="Service (table: itsm_services properties: authorizable)"><table caption="Service (table: itsm_services properties: authorizable)"><entity><group><field ID="1" caption="Description">Attached items (Set of Attached item)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">rep_attachments ahs_att_oid</field></group></entity><entity><group><field ID="1" caption="Description">Attachment exists (Boolean, Number 1)</field><field ID="4" caption="Column">srv_attachment_exists</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Blocked (Boolean, Number 1)</field><field ID="4" caption="Column">srv_blocked</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Checklist (Reference to Service Checklist, Number 18)</field><field ID="4" caption="Column">srv_cod_oid</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Child services, List of all direct child services of this service.&#13;
By adding (removing) a service to (from) the list, a hierarchical tree of services is created or modified. (Set of Service)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_services srv_srv_oid</field></group></entity><entity><group><field ID="1" caption="Description">Description (Text 4000)</field><field ID="4" caption="Column">itsm_srv_description srd_description</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Entered by person, This is used to store the person who has created this item. (Reference to Person, Number 18)</field><field ID="4" caption="Column">slc_srv_per_oid</field><field ID="6" caption="Related to">itsm_persons</field></group></entity><entity><group><field ID="1" caption="Description">Folder, Grouping of stored items. Although all Service Desk items are stored in one database, folders may be used to identify different focus areas such as customers or customer groups. (Reference to Folder, Number 18)</field><field ID="4" caption="Column">srv_pool_cod_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">History, History lines (Set of History line Service)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_historylines_service hsr_srv_oid</field></group></entity><entity><group><field ID="1" caption="Description">ID, ID of this service (ID, Number 18)</field><field ID="4" caption="Column">srv_id</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Managed CIs, List of the configuration items (CIs) that are managed by this operations management service.&#13;
By adding (removing) a CI to (from) the list, this service will (will not) manage the CI. (Set of Configuration Item)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_configuration_items cit_mgmt_service_oid</field></group></entity><entity><group><field ID="1" caption="Description">Name, Name of this service (Text 80)</field><field ID="4" caption="Column">srv_name</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">srv_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Parent service, The parent service. Select a service from the list. By selecting a parent a hierarchical tree structure of services is created. (Reference to Service, Number 18)</field><field ID="4" caption="Column">srv_srv_oid</field><field ID="6" caption="Related to">itsm_services</field></group></entity><entity><group><field ID="1" caption="Description">Created, Date this item was created. Service Desk registered the date and time when the item was first created. You cannot edit this field. (Date)</field><field ID="4" caption="Column">srv_created</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Created by, Person who created this item. Or, in case of system history lines, the person who created the containing item. (Reference to Account, Number 18)</field><field ID="4" caption="Column">srv_cre_acc_oid</field><field ID="6" caption="Related to">rep_accounts</field></group></entity><entity><group><field ID="1" caption="Description">Modified, Date the item was last modified. This date is updated by Service Desk. (Date)</field><field ID="4" caption="Column">srv_modified</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Modified by, Person who last modified the item. The person name is modified by Service Desk. (Reference to Account, Number 18)</field><field ID="4" caption="Column">srv_mod_acc_oid</field><field ID="6" caption="Related to">rep_accounts</field></group></entity><entity><group><field ID="1" caption="Description">Service calls (Set of Service call)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Service Level Agreement, Service of this service level agreement (Set of Service Level Agreement)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_service_level_agreements sla_srv_oid</field></group></entity><entity><group><field ID="1" caption="Description">Service type, Specify the service type: Business services are typically services provided to customers. Operations management services define the management of CIs. Underpinning services typically specify maintenance services supporting operations management services. (Reference to Service type, Number 18)</field><field ID="4" caption="Column">srv_typ_oid</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">SN Name (Text 255)</field><field ID="4" caption="Column">srv_sn_name</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">SN Socket Address (Reference to Service Navigator Server, Number 18)</field><field ID="4" caption="Column">srv_sn_sockaddr</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">SN Status (Text 40)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Source ID, Identifier for the object in the source application. This field is used by data exchange to retrieve the corresponding item in the source application. (Text 80)</field><field ID="4" caption="Column">srv_sourceid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Status, Status of this service (Reference to Service Status, Number 18)</field><field ID="4" caption="Column">srv_status_cod_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Supported CIs, List of all configuration items (CIs) that are supported by this underpinning service.&#13;
By adding (removing) a CI to (from) the list, this service will (will not) support the CI. (Set of Configuration Item)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_configuration_items cit_underpin_service_oid</field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">srv_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Underpinned by services, List of all underpinning (UP) services that underpin this operations management service.&#13;
By adding (removing) a UP service to (from) the list, that UP service will (will not) underpin this operations management service. (Set of Underpinning service relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_underpin_serv_relations usr_service_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Underpinned services, List of all operations management (OM) services that are underpinned by this underpinning (UP) service.&#13;
By adding (removing) an OM service to (from) the list, this UP service will (will not) underpin the OM service. (Set of Underpinning service relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_underpin_serv_relations usr_service_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Used by these Business Services, List of all business services that make use of this service.&#13;
By adding (removing) a business service to (from) the list, that service will (will not) make use of this service. (Set of Service relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_serv_relations svr_service_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Used CIs, List of all configuration items (CIs) that are used by this service as a resource.&#13;
By adding (removing) a CI to (from) the list, that CI will (will not) be used by this service. (Set of Configuration Item on Service)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_service_cis sci_srv_oid</field></group></entity><entity><group><field ID="1" caption="Description">Used services, List of all business services that are used by this service.&#13;
By adding (removing) a business service to (from) the list, that service will (will not) be used by the this service. (Set of Service relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_serv_relations svr_service_from_oid</field></group></entity></table>&#13;
</group></entity><entity caption="Service call (table: itsm_servicecalls properties: authorizable)" ID="id"><group caption="Service call (table: itsm_servicecalls properties: authorizable)"><table caption="Service call (table: itsm_servicecalls properties: authorizable)"><entity><group><field ID="1" caption="Description">Actual Cost, The actual costs of handling this item. (Number 64)</field><field ID="4" caption="Column">ser_actualcost</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Actual Duration, Total time worked on this item. (Number 9)</field><field ID="4" caption="Column">ser_actualduration</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Actual Finish, The date work on this item finished. (Date)</field><field ID="4" caption="Column">ser_actualfinish</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Actual Start, The date working on this item was started. (Date)</field><field ID="4" caption="Column">ser_actualstart</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Analyzed data Service call (Set of Analyzed data Service call)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_analyzed_data agd_ser_oid</field></group></entity><entity><group><field ID="1" caption="Description">#Approved approvers (Number 9)</field><field ID="4" caption="Column">ser_apt_nrofapproversapproved</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">#Approvers Required, The number of approvers who need to approve to get approval for this item. (Number 9)</field><field ID="4" caption="Column">ser_apt_nrofapproversrequired</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Approval group, Workgroup of the approvers (Reference to Workgroup, Number 18)</field><field ID="4" caption="Column">ser_apt_wog_oid</field><field ID="6" caption="Related to">itsm_workgroups</field></group></entity><entity><group><field ID="1" caption="Description">Approval Status, The status of the approval. Only at status Active it possible to vote for approval (Reference to Approval Status, Number 18)</field><field ID="4" caption="Column">ser_apt_status</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Approval Votes, People responsible for voting for approval (Set of Approval Vote)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_approver_votes apv_apt_oid</field></group></entity><entity><group><field ID="1" caption="Description">Deadline, The deadline which before all approvers have to vote. If the deadline is passed and the approval result is still incomplete the result will be set to Rejected  (Date)</field><field ID="4" caption="Column">ser_apt_deadline</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Description, Approval Description (Text 80)</field><field ID="4" caption="Column">ser_apt_description</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">NrOfApprovers (Number 9)</field><field ID="4" caption="Column">ser_apt_nrofapprovers</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Result, This field reflects the state of the approval for this item (Text 40)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Strategy, The used strategy for this approval (Text 255)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Assignment Priority, Priority of assignment&#13;
The priority shows the importance of quick handling of the assignment. The higher the priority, the faster the assignment must be addressed. (Reference to Assignment Priority, Number 18)</field><field ID="4" caption="Column">ser_assignpriority</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Assignment Status, The status shows the progress of the responsible person's work towards completion. (Reference to Assignment Status, Number 18)</field><field ID="4" caption="Column">ser_assignstatus</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">External Deadline, The latest date the external organization is expected to complete and deliver work they are made responsible for . (Date)</field><field ID="4" caption="Column">ser_assign_extdeadline</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">From person, Person who created the current assignment. This person assigned the current item to another person. (Reference to Person, Number 18)</field><field ID="4" caption="Column">ser_ass_per_from_oid</field><field ID="6" caption="Related to">itsm_persons</field></group></entity><entity><group><field ID="1" caption="Description">From workgroup, The workgroup of the person who created the current assignment. (Reference to Workgroup, Number 18)</field><field ID="4" caption="Column">ser_ass_wog_from_oid</field><field ID="6" caption="Related to">itsm_workgroups</field></group></entity><entity><group><field ID="1" caption="Description">Information from sender, From this field the receiver of the service call can review additional information about the service call that was added by the sender (Text 4000)</field><field ID="4" caption="Column">itsm_ser_ass_information sai_ass_information</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Information to receiver, In this field the sender who assigns the service call to a receiver can add information about the background of the service call, some additional information, and why it is sent to this receiver (Text 4000)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Reference #, Reference number used to communicate information with the responsible external organization. (Text 50)</field><field ID="4" caption="Column">ser_assign_referencenumber</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">To external Organization, External organization responsible for handling the item. (Reference to Organization, Number 18)</field><field ID="4" caption="Column">ser_ass_contr_out_org</field><field ID="6" caption="Related to">itsm_organizations</field></group></entity><entity><group><field ID="1" caption="Description">To external Person, Employee of the external organization responsible for handling the item. This person will be the receiver of the assignment. (Reference to Person, Number 18)</field><field ID="4" caption="Column">ser_ass_contr_out_per</field><field ID="6" caption="Related to">itsm_persons</field></group></entity><entity><group><field ID="1" caption="Description">To person, Person made responsible for handling the item. This person will be the receiver of the assignment. (Reference to Person, Number 18)</field><field ID="4" caption="Column">ser_ass_per_to_oid</field><field ID="6" caption="Related to">itsm_persons</field></group></entity><entity><group><field ID="1" caption="Description">To workgroup, Work group of the person currently responsible for this item. (Reference to Workgroup, Number 18)</field><field ID="4" caption="Column">ser_ass_wog_oid</field><field ID="6" caption="Related to">itsm_workgroups</field></group></entity><entity><group><field ID="1" caption="Description">Attached items (Set of Attached item)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">rep_attachments ahs_att_oid</field></group></entity><entity><group><field ID="1" caption="Description">Attachment exists (Boolean, Number 1)</field><field ID="4" caption="Column">ser_attachment_exists</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Caller, The caller. Person who supplied the information registered in this service call.  (Reference to Person, Number 18)</field><field ID="4" caption="Column">ser_caller_per</field><field ID="6" caption="Related to">itsm_persons</field></group></entity><entity><group><field ID="1" caption="Description">Category, The service call's category. The category groups service calls in a hierarchical structure. In this structure items are grouped based on their likely or apparent cause. Click Category and select a category from the tree view. (Reference to Service call Category, Number 18)</field><field ID="4" caption="Column">ser_cat_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Category (Service Today) (Reference to Category, Number 18)</field><field ID="4" caption="Column">ser_cat_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Classification, Classification reflects an assessment of the service call after resolution. Click Classification and select a classification code from the tree view. (Reference to Service call Classification, Number 18)</field><field ID="4" caption="Column">ser_cla_oid</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Closure code, The closure code shows the reason why the status of the service call is closed or not worked on anymore. (Reference to Service call Closure code, Number 18)</field><field ID="4" caption="Column">ser_clo_oid</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Configuration Item, The configuration item that is subject of the current item. (Reference to Configuration Item, Number 18)</field><field ID="4" caption="Column">ser_cit_oid</field><field ID="6" caption="Related to">itsm_configuration_items</field></group></entity><entity><group><field ID="1" caption="Description">Deadline, The latest date the results and work related to this item must be completed and delivered. (Date)</field><field ID="4" caption="Column">ser_deadline</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Deadline Service, Shows the Service from which the Deadline has been calculated. (Reference to Service, Number 18)</field><field ID="4" caption="Column">ser_deadline_srv_oid</field><field ID="6" caption="Related to">itsm_services</field></group></entity><entity><group><field ID="1" caption="Description">Description, Description of current item. The description 's a summary of the information field. The description is used for later retrieval and analyses. (Text 80)</field><field ID="4" caption="Column">ser_description</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Early finish, The earliest date planned that work on this item will be finalized. (Date)</field><field ID="4" caption="Column">ser_earlyfinish</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Early start, The earliest date planned that working on this item will start. (Date)</field><field ID="4" caption="Column">ser_earlystart</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">E-mails (Set of E-mail Service Call)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_emailsc esc_ser_oid</field></group></entity><entity><group><field ID="1" caption="Description">Entered by person, This is used to store the person who has created this item. (Reference to Person, Number 18)</field><field ID="4" caption="Column">slc_ser_per_oid</field><field ID="6" caption="Related to">itsm_persons</field></group></entity><entity><group><field ID="1" caption="Description">Estimated finish, Date and time that the item is expected to be finished. (Date)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">FAQ Group, Frequently Asked Question group. Click FAQ group to select a group. The FAQ group identifies a service call as a typical question and its answer. Primarily used in Self-service Pages. (Reference to FAQ Group, Number 18)</field><field ID="4" caption="Column">ser_faq_oid</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Folder, Grouping of stored items. Although all Service Desk items are stored in one database, folders may be used to identify different focus areas such as customers or customer groups. (Reference to Folder, Number 18)</field><field ID="4" caption="Column">ser_poo_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Frequently Asked Question (Boolean, Number 1)</field><field ID="4" caption="Column">ser_frequentlyaskedquestion</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">History, Service call history lines. List of changes applied to the service call's information. (Set of History line Service call)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_historylines_servicecall hsc_ser_oid</field></group></entity><entity><group><field ID="1" caption="Description">ID, Identification number.&#13;
Used to identify the item when communicating information about the item. (ID, Number 18)</field><field ID="4" caption="Column">ser_id</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Impact, The impact reflects how much the work of the caller is impaired or in what extent the work of other people is impaired. (Reference to Impact, Number 18)</field><field ID="4" caption="Column">ser_imp_oid</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Information, Full information of this item. Should contain all necessary information needed to handle the item or work on the item. (Text 4000)</field><field ID="4" caption="Column">itsm_ser_information sei_information</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Initiator, The person who is responsible for initiating approval for this item.  (Reference to Person, Number 18)</field><field ID="4" caption="Column">ser_initiator_per_oid</field><field ID="6" caption="Related to">itsm_persons</field></group></entity><entity><group><field ID="1" caption="Description">Late finish, The latest date planned to finalize work on this item. (Date)</field><field ID="4" caption="Column">ser_latefinish</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Late start, The latest date planned to start work on this item. (Date)</field><field ID="4" caption="Column">ser_latestart</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Max. duration, Maximum amount of time allowed for working on the current item. (Number 9)</field><field ID="4" caption="Column">ser_maximumduration</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Medium, The means used to supply the information registered in the service call. For example, telephone, fax, or e-mail message. (Reference to Medium, Number 18)</field><field ID="4" caption="Column">ser_med_oid</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">ser_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Open duration, Actual time the current item is opened. (Number 9)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Organization, The company or organization the caller works for. (Reference to Organization, Number 18)</field><field ID="4" caption="Column">ser_caller_org</field><field ID="6" caption="Related to">itsm_organizations</field></group></entity><entity><group><field ID="1" caption="Description">Planned Cost, Planned total cost of handling this item. (Number 64)</field><field ID="4" caption="Column">ser_plannedcost</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Planned Duration, Planned duration of work on this item. (Number 9)</field><field ID="4" caption="Column">ser_planduration</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Planned Finish, Date planned to finalize work on this item. (Date)</field><field ID="4" caption="Column">ser_planfinish</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Planned Start, Planned date to start working on this item. (Date)</field><field ID="4" caption="Column">ser_planstart</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Priority, The priority reflects the urgency for quick resolution of the item. (Reference to Priority, Number 18)</field><field ID="4" caption="Column">ser_pri_oid</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Registered, Date and time the current item was created. (Date)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Created, Date this item was created. Service Desk registered the date and time when the item was first created. You cannot edit this field. (Date)</field><field ID="4" caption="Column">reg_created</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Created by, Person who created this item. Or, in case of system history lines, the person who created the containing item. (Reference to Account, Number 18)</field><field ID="4" caption="Column">reg_created_by_oid</field><field ID="6" caption="Related to">rep_accounts</field></group></entity><entity><group><field ID="1" caption="Description">Modified, Date the item was last modified. This date is updated by Service Desk. (Date)</field><field ID="4" caption="Column">reg_modified</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Modified by, Person who last modified the item. The person name is modified by Service Desk. (Reference to Account, Number 18)</field><field ID="4" caption="Column">reg_modified_by_oid</field><field ID="6" caption="Related to">rep_accounts</field></group></entity><entity><group><field ID="1" caption="Description">Relations, List of items related to this service call. (Set of Service Event Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_service_relations sre_ser_oid</field></group></entity><entity><group><field ID="1" caption="Description">Remain duration, Remaining duration of work on this item, calculated from the current date to the planned finish date. (Number 9)</field><field ID="4" caption="Column">itsm_changes cha_remainduration</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Requestor, The person who requested this item. This person is excluded from voting for approval for this item. (Reference to Person, Number 18)</field><field ID="4" caption="Column">ser_requestor_per_oid</field><field ID="6" caption="Related to">itsm_persons</field></group></entity><entity><group><field ID="1" caption="Description">Service, The service is supplied to customers through a service level agreement. (Reference to Service, Number 18)</field><field ID="4" caption="Column">ser_srv_oid</field><field ID="6" caption="Related to">itsm_services</field></group></entity><entity><group><field ID="1" caption="Description">Service Level, A service level contains relations with one or more multiple impact-priority dependencies and a schedule. (Reference to Service Level, Number 18)</field><field ID="4" caption="Column">ser_sel_oid</field><field ID="6" caption="Related to">itsm_service_level</field></group></entity><entity><group><field ID="1" caption="Description">SLA, The service level agreement combines the service with a service level in order to supply the service to a receiver. (Reference to Service Level Agreement, Number 18)</field><field ID="4" caption="Column">ser_sla_oid</field><field ID="6" caption="Related to">itsm_service_level_agreements</field></group></entity><entity><group><field ID="1" caption="Description">SLA Report Negative Indications (Set of SLA Report Negative Indications)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_sla_report_neg_indication rni_ser_oid</field></group></entity><entity><group><field ID="1" caption="Description">Solution, Proposed or accepted and working solution given or answer returned to the caller of the service call. (Text 4000)</field><field ID="4" caption="Column">itsm_ser_solution scs_solution</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Source ID, Identifier for the object in the source application. This field is used by data exchange to retrieve the corresponding item in the source application. (Text 80)</field><field ID="4" caption="Column">ser_sourceid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Status, Status of this service call. Shows the position of the service call in its lifecycle. The lifecycle of a service call starts with being created and ends with being removed. (Reference to Service call Status, Number 18)</field><field ID="4" caption="Column">ser_sta_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Status (Service Today) (Reference to Status, Number 18)</field><field ID="4" caption="Column">ser_sta_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Subcontract call from incident (Reference to Incident, Number 18)</field><field ID="4" caption="Column">scc_from_inc_oid</field><field ID="6" caption="Related to">itsm_incidents</field></group></entity><entity><group><field ID="1" caption="Description">Subcontract call from servicecall (Reference to Service call, Number 18)</field><field ID="4" caption="Column">scc_from_ser_oid</field><field ID="6" caption="Related to">itsm_servicecalls</field></group></entity><entity><group><field ID="1" caption="Description">Subcontract calls (Set of Service call)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_servicecalls scc_from_ser_oid</field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">ser_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">To deadline, Amount of time till deadline is reached (Number 9)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Wait for Work Order Completion (Boolean, Number 1)</field><field ID="4" caption="Column">ser_waitforwo</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Workaround, Suggested workaround to be used until a definite solution is found. (Text 4000)</field><field ID="4" caption="Column">itsm_ser_workaround scw_workaround</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Work orders, List of workorders related to this service call. Work orders describe work resulting from the service call. (Set of Work order)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_workorders wor_ser_oid</field></group></entity></table>&#13;
</group></entity><entity caption="Service call Category (table: rep_codes properties: code, cached)" ID="id"><group caption="Service call Category (table: rep_codes properties: code, cached)"><table caption="Service call Category (table: rep_codes properties: code, cached)"><entity><group><field ID="1" caption="Description">Attributes (Set of Attributes per category)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">rep_attr_per_category apc_cat_oid</field></group></entity><entity><group><field ID="1" caption="Description">Blocked, Blocked check box. If selected, the code cannot be used by users. (Boolean, Number 1)</field><field ID="4" caption="Column">rcd_codedisabled</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Children, List of children for this code. (Set of Kernel Code Hierarchical)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">rep_codes rcd_rcd_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Icon, Icon for the code. The icon is shown in table views. Type the path and name of the icon or click Browse to find and select an icon. (Icon name, Text 255)</field><field ID="4" caption="Column">rcd_icon</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Kernel Code Text (Set of Kernel Code Text)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">rcd_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Parent, Name of the parent code. Select a code name from the list. By selecting a parent you create a tree view of codes. (Reference to Kernel Code Hierarchical, Number 18)</field><field ID="4" caption="Column">rcd_rcd_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Service calls, List of all service calls that are registered with the current category. (Set of Service call)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_servicecalls ser_cat_oid</field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">rcd_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Text (Text 255)</field><field ID="4" caption="Column">rep_codes_text rct_name</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="Service call Classification (table: itsm_codes properties: code, cached)" ID="id"><group caption="Service call Classification (table: itsm_codes properties: code, cached)"><table caption="Service call Classification (table: itsm_codes properties: code, cached)"><entity><group><field ID="1" caption="Description">Blocked, Blocked check box. If selected, the code cannot be used by users. (Boolean, Number 1)</field><field ID="4" caption="Column">cod_disabled</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Checklist (Reference to Classification Checklist, Number 18)</field><field ID="4" caption="Column">cod_checklist_oid</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Children, List of children for this code. (Set of Code hierarchical)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_codes cod_cod_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Icon, Icon for the code. The icon is shown in table views. Type the path and name of the icon or click Browse to find and select an icon. (Icon name, Text 255)</field><field ID="4" caption="Column">cod_icon</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">cod_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Parent, Name of the parent code. Select a code name from the list. By selecting a parent you create a tree view of codes. (Reference to Code hierarchical, Number 18)</field><field ID="4" caption="Column">cod_cod_oid</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">cod_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Text (Text 255)</field><field ID="4" caption="Column">itsm_codes_locale cdl_name</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="Service call Closure code (table: itsm_codes properties: code, cached)" ID="id"><group caption="Service call Closure code (table: itsm_codes properties: code, cached)"><table caption="Service call Closure code (table: itsm_codes properties: code, cached)"><entity><group><field ID="1" caption="Description">Blocked, Blocked check box. If selected, the code cannot be used by users. (Boolean, Number 1)</field><field ID="4" caption="Column">cod_disabled</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Children, List of children for this code. (Set of Code hierarchical)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_codes cod_cod_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Icon, Icon for the code. The icon is shown in table views. Type the path and name of the icon or click Browse to find and select an icon. (Icon name, Text 255)</field><field ID="4" caption="Column">cod_icon</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">cod_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Parent, Name of the parent code. Select a code name from the list. By selecting a parent you create a tree view of codes. (Reference to Code hierarchical, Number 18)</field><field ID="4" caption="Column">cod_cod_oid</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">cod_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Text (Text 255)</field><field ID="4" caption="Column">itsm_codes_locale cdl_name</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="Service call Priority Duration setting (table: itsm_prioritydurationsettings properties: code, cached)" ID="id"><group caption="Service call Priority Duration setting (table: itsm_prioritydurationsettings properties: code, cached)"><table caption="Service call Priority Duration setting (table: itsm_prioritydurationsettings properties: code, cached)"><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Max. duration (Number 9)</field><field ID="4" caption="Column">pds_maximumduration</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">pds_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Priority, Priority code. Select a priority code from the list, then enter the time allowed for a service call registered with this priority in hours and minutes. (Reference to Priority, Number 18)</field><field ID="4" caption="Column">pds_priority</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">pds_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity></table>&#13;
</group></entity><entity caption="Service call Status (table: rep_codes properties: code, cached)" ID="id"><group caption="Service call Status (table: rep_codes properties: code, cached)"><table caption="Service call Status (table: rep_codes properties: code, cached)"><entity><group><field ID="1" caption="Description">Blocked, Blocked check box. If selected, the code cannot be used by users. (Boolean, Number 1)</field><field ID="4" caption="Column">rcd_codedisabled</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Icon, Icon for the code. The icon is shown in table views. Type the path and name of the icon or click Browse to find and select an icon. (Icon name, Text 255)</field><field ID="4" caption="Column">rcd_icon</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Kernel Code Text (Set of Kernel Code Text)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">rcd_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Ordering (Number 9)</field><field ID="4" caption="Column">rcd_ordering</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Required attributes per status (Set of Required attributes per status)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">rep_attr_per_status aps_cod_oid</field></group></entity><entity><group><field ID="1" caption="Description">State (Reference to State, Number 18)</field><field ID="4" caption="Column">itsm_workflow_statuses wos_sta_oid</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">rcd_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Text (Text 255)</field><field ID="4" caption="Column">rep_codes_text rct_name</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="Service Checklist (table: itsm_codes properties: code, cached)" ID="id"><group caption="Service Checklist (table: itsm_codes properties: code, cached)"><table caption="Service Checklist (table: itsm_codes properties: code, cached)"><entity><group><field ID="1" caption="Description">Blocked, Blocked check box. If selected, the code cannot be used by users. (Boolean, Number 1)</field><field ID="4" caption="Column">cod_disabled</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Icon, Icon for the code. The icon is shown in table views. Type the path and name of the icon or click Browse to find and select an icon. (Icon name, Text 255)</field><field ID="4" caption="Column">cod_icon</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">cod_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Questions (Set of Question)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_checklist_questions cqu_cod_oid</field></group></entity><entity><group><field ID="1" caption="Description">Services (Set of Service)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_services srv_cod_oid</field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">cod_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Text (Text 255)</field><field ID="4" caption="Column">itsm_codes_locale cdl_name</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="Service Desk Metric (table: itsm_servicedeskmetrics properties: only detail)" ID="id"><group caption="Service Desk Metric (table: itsm_servicedeskmetrics properties: only detail)"><table caption="Service Desk Metric (table: itsm_servicedeskmetrics properties: only detail)"><entity><group><field ID="1" caption="Description">Description, The name of this metric. Is used in the list of metrics in the SLA (Text 255)</field><field ID="4" caption="Column">sdm_description</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Evaluate for each receiving organization, Select this to calculate results for each customer organization that received service based on the current SLA.  If the service hours of the SLA are defined in the time zone of the supplier, then this option has no effect. (Boolean, Number 1)</field><field ID="4" caption="Column">sdm_evaluateforeachcustomer</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Incident, Impact code of incidents that determines whether the incident is included in the availability calculation. If the impact code of a incident is equal or higher than the given impact code, then the incident designates unavailability for the current metric. (Reference to Impact, Number 18)</field><field ID="4" caption="Column">sdm_cod_oid</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Include Incidents only, Select this option to only include incidents in the metric calculation. (Boolean, Number 1)</field><field ID="4" caption="Column">sdm_includeincidentsonly</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Include Service calls and Incidents, Select this option to include service calls and incidents that apply to the current SLA in the metric calculation. (Boolean, Number 1)</field><field ID="4" caption="Column">sdm_includeservicecallsandinci</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Include Service calls only, Select this option to only include service calls in the metric calculation. (Boolean, Number 1)</field><field ID="4" caption="Column">sdm_includeservicecallsonly</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Metric Type, Type of metric. Determines the settings used in the metric calculation. (Reference to Metric Type, Number 18)</field><field ID="4" caption="Column">sdm_metrictype</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Minimum Availability, Availability performance indicator, if availability is less than the given value, then the availability violation field will have true as value (resulting in a checked checkbox in the results table view). (Number 9)</field><field ID="4" caption="Column">sdm_minimumavailability</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Minimum MTBF, Minimum MTBF indicator, if the MTBF is less than the given time, then the MTBF violation field will contain true as value (resulting in a checked checkbox in the results table view). (Number 9)</field><field ID="4" caption="Column">sdm_minimummtbf</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">of Calendar Hours, Choose this option to calculate the metric based on calendar hours. All occurrences of unavailability will be included in the calculation. (Boolean, Number 1)</field><field ID="4" caption="Column">sdm_ofcalendarhours</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">of Service Hours, Choose this option to calculate the metric based on service hours. Only the occurrences of unavailability that happened during service hours will be included in the calculation. (Boolean, Number 1)</field><field ID="4" caption="Column">sdm_ofservicehours</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">sdm_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Daily, Choose this option to calculate the metric every day, or on a regular interval of days. (Boolean, Number 1)</field><field ID="4" caption="Column">sdm_recurrencedaily</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">End, End of the period in which the metric is calculated. (Date)</field><field ID="4" caption="Column">sdm_recurrenceend</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Every (Number 9)</field><field ID="4" caption="Column">sdm_every</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Every Occurrence (Number 9)</field><field ID="4" caption="Column">sdm_everyoccurrence</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Month (Reference to Month, Number 18)</field><field ID="4" caption="Column">sdm_month_rcd_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Monthly, Choose this option to calculate the metric in a monthly pattern. (Boolean, Number 1)</field><field ID="4" caption="Column">sdm_recurrencemonthly</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Monthly Day, Supply the month and the day of the month that the metric must be calculated each year. (Boolean, Number 1)</field><field ID="4" caption="Column">sdm_monthlyday</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Next Occurrence, Shows the next time that this metric was calculated based on the reccurrence pattern. (Date)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Previous Occurrence, Shows the last time this metric was calculated. (Date)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Relative Occurrence (Reference to Relative Occurrence, Number 18)</field><field ID="4" caption="Column">sdm_relative_occ_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Start, Start of the period in which the metric is calculated. (Date)</field><field ID="4" caption="Column">sdm_recurrencestart</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Summary, Gives a summary of the given recurrence pattern. (Text 255)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Time, The time that the metric must be calculated. (Date)</field><field ID="4" caption="Column">sdm_time</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Week Day (Reference to Week Day, Number 18)</field><field ID="4" caption="Column">sdm_day_rcd_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Weekly, Choose this option to calculate the metric in a weekly pattern. (Boolean, Number 1)</field><field ID="4" caption="Column">sdm_recurrenceweekly</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Yearly, Choose this option to calculate the metric in a yearly pattern. (Boolean, Number 1)</field><field ID="4" caption="Column">sdm_recurrenceyearly</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Yearly Every (Date)</field><field ID="4" caption="Column">sdm_yearlyevery</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Service call, Impact code of service calls that determines whether the service call is included in the availability calculation. If the impact code of a service call is equal or higher than the given impact code, then the service call designates unavailability. (Reference to Impact, Number 18)</field><field ID="4" caption="Column">sdm_failureimpactservicecall</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Service Level Agreement (Reference to Service Level Agreement, Number 18)</field><field ID="4" caption="Column">sdm_sla_oid</field><field ID="6" caption="Related to">itsm_service_level_agreements</field></group></entity><entity><group><field ID="1" caption="Description">SLA Report Results, Calculation results of the current metric. (Set of SLA Report Results)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_slareportresults srr_sdm_oid</field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">sdm_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity></table>&#13;
</group></entity><entity caption="Service Event Relation (table: itsm_service_relations properties: only detail)" ID="id"><group caption="Service Event Relation (table: itsm_service_relations properties: only detail)"><table caption="Service Event Relation (table: itsm_service_relations properties: only detail)"><entity><group><field ID="1" caption="Description">Change, Change related to this item. Use the lookup item button to find or create a change. (Reference to Change, Number 18)</field><field ID="4" caption="Column">sre_cha_oid</field><field ID="6" caption="Related to">itsm_changes</field></group></entity><entity><group><field ID="1" caption="Description">From entity (Reference to Item, Number 18)</field><field ID="4" caption="Column">sre_ent_oid</field><field ID="6" caption="Related to">ifc_entities</field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Incident, Incident related to this item. Use the lookup item button to find or create an incident. (Reference to Incident, Number 18)</field><field ID="4" caption="Column">sre_inc_oid</field><field ID="6" caption="Related to">itsm_incidents</field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">sre_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Problem, Problem related to this item. Use the lookup item button to find or create a problem. (Reference to Problem, Number 18)</field><field ID="4" caption="Column">sre_pro_oid</field><field ID="6" caption="Related to">itsm_problems</field></group></entity><entity><group><field ID="1" caption="Description">Relation type, Type of the relation between the items. Relations are two way. For example, a problem 'causes' the incident and the incident is 'caused by' the problem. Select the relation type that best describes the situation. (Reference to Service Event Relation Type, Number 18)</field><field ID="4" caption="Column">sre_rty_oid</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Reverse Relation (Reference to Service Event Relation Type, Number 18)</field><field ID="4" caption="Column">sre_revrty_oid</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Service call, Service call related to this item. Use the lookup item button to find or create a service call. (Reference to Service call, Number 18)</field><field ID="4" caption="Column">sre_ser_oid</field><field ID="6" caption="Related to">itsm_servicecalls</field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">sre_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity></table>&#13;
</group></entity><entity caption="Service Event Relation Type (table: itsm_codes properties: code, cached)" ID="id"><group caption="Service Event Relation Type (table: itsm_codes properties: code, cached)"><table caption="Service Event Relation Type (table: itsm_codes properties: code, cached)"><entity><group><field ID="1" caption="Description">Blocked, Blocked check box. If selected, the code cannot be used by users. (Boolean, Number 1)</field><field ID="4" caption="Column">cod_disabled</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Icon, Icon for the code. The icon is shown in table views. Type the path and name of the icon or click Browse to find and select an icon. (Icon name, Text 255)</field><field ID="4" caption="Column">cod_icon</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">cod_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Ordering, Ordering number for the current code. The lower the number the higher the code will be shown in lists. Once a code is used, do not modify the number. (Number 9)</field><field ID="4" caption="Column">cod_ordering</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Reverse Relation, Relation type used when the relation is viewed from the related item. (Reference to Relation type, Number 18)</field><field ID="4" caption="Column">cod_reverse_rel_oid</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">cod_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Text (Text 255)</field><field ID="4" caption="Column">itsm_codes_locale cdl_name</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="Service Level (table: itsm_service_level properties: code, authorizable, cached)" ID="id"><group caption="Service Level (table: itsm_service_level properties: code, authorizable, cached)"><table caption="Service Level (table: itsm_service_level properties: code, authorizable, cached)"><entity><group><field ID="1" caption="Description">Blocked (Boolean, Number 1)</field><field ID="4" caption="Column">sel_blocked</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Default, Default service level (Boolean, Number 1)</field><field ID="4" caption="Column">sel_default</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Description (Text 80)</field><field ID="4" caption="Column">sel_description</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Icon (Icon name, Text 255)</field><field ID="4" caption="Column">sel_icon</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Impact Priority Setting, Impact-priority settings (Set of Impact Priority Setting)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_priorityimpactsettings pis_sel_oid</field></group></entity><entity><group><field ID="1" caption="Description">Name (Text 50)</field><field ID="4" caption="Column">sel_name</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">sel_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Service calls (Set of Service call)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Support Hours, Support hours (Set of Support Hours)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_support_hours sho_sel_oid</field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">sel_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Weight, A unique value, indicating this Service Level's weight compared to other Service Levels. (Number 9)</field><field ID="4" caption="Column">sel_weight</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="Service Level Agreement (table: itsm_service_level_agreements properties: authorizable)" ID="id"><group caption="Service Level Agreement (table: itsm_service_level_agreements properties: authorizable)"><table caption="Service Level Agreement (table: itsm_service_level_agreements properties: authorizable)"><entity><group><field ID="1" caption="Description">Actual Finish, Date current service level agreement was first active or will be active. (Date)</field><field ID="4" caption="Column">sla_actualfinish</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Actual Start, Date current service level agreement will expire. (Date)</field><field ID="4" caption="Column">sla_actualstart</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Applied time zone, Choose if the timezone must be used from the provider or from the receiver (Boolean, Number 1)</field><field ID="4" caption="Column">sla_timezonefordeadlinecalc</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Attached items (Set of Attached item)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">rep_attachments ahs_att_oid</field></group></entity><entity><group><field ID="1" caption="Description">Attachment exists (Boolean, Number 1)</field><field ID="4" caption="Column">sla_attachment_exists</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Blocked (Boolean, Number 1)</field><field ID="4" caption="Column">sla_blocked</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Description, Description of the service level agreement. (Text 80)</field><field ID="4" caption="Column">sla_description</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Entered by person, This is used to store the person who has created this item. (Reference to Person, Number 18)</field><field ID="4" caption="Column">slc_sla_per_oid</field><field ID="6" caption="Related to">itsm_persons</field></group></entity><entity><group><field ID="1" caption="Description">Folder, Grouping of stored items. Although all Service Desk items are stored in one database, folders may be used to identify different focus areas such as customers or customer groups. (Reference to Folder, Number 18)</field><field ID="4" caption="Column">sla_pool_cod_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">History, History lines (Set of History line Service Level Agreement)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_historylines_sla hsa_sla_oid</field></group></entity><entity><group><field ID="1" caption="Description">ID, ID of the service level agreement. (ID, Number 18)</field><field ID="4" caption="Column">sla_id</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Information, Full information of this service level agreement. (Text 4000)</field><field ID="4" caption="Column">itsm_sla_information sli_information</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Name, Name of the service level agreement. (Text 50)</field><field ID="4" caption="Column">sla_name</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">sla_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Organizations, Organization that is the receiving party of the service level agreement. (Set of Receiver Organizations On Agreement)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_sc_rec_organizations sro_sla_oid</field></group></entity><entity><group><field ID="1" caption="Description">OVIS Metric (Set of OVIS Metric)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_internetservicesmetrics ism_sla_oid</field></group></entity><entity><group><field ID="1" caption="Description">Persons, Person who is the receiving party of the service level agreement. (Set of Receiver Persons On Agreement)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_sc_rec_persons srp_sla_oid</field></group></entity><entity><group><field ID="1" caption="Description">Price, Price or direct cost of the service level agreement. (Number 64)</field><field ID="4" caption="Column">sla_price</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Provider Organization, Organization that offers the service to the receiving parties of the service level agreement. (Reference to Organization, Number 18)</field><field ID="4" caption="Column">sla_pro_org_oid</field><field ID="6" caption="Related to">itsm_organizations</field></group></entity><entity><group><field ID="1" caption="Description">Created, Date this item was created. Service Desk registered the date and time when the item was first created. You cannot edit this field. (Date)</field><field ID="4" caption="Column">sla_created</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Created by, Person who created this item. Or, in case of system history lines, the person who created the containing item. (Reference to Account, Number 18)</field><field ID="4" caption="Column">sla_cre_acc_oid</field><field ID="6" caption="Related to">rep_accounts</field></group></entity><entity><group><field ID="1" caption="Description">Modified, Date the item was last modified. This date is updated by Service Desk. (Date)</field><field ID="4" caption="Column">sla_modified</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Modified by, Person who last modified the item. The person name is modified by Service Desk. (Reference to Account, Number 18)</field><field ID="4" caption="Column">sla_mod_acc_oid</field><field ID="6" caption="Related to">rep_accounts</field></group></entity><entity><group><field ID="1" caption="Description">Service (Reference to Service, Number 18)</field><field ID="4" caption="Column">sla_srv_oid</field><field ID="6" caption="Related to">itsm_services</field></group></entity><entity><group><field ID="1" caption="Description">Service calls (Set of Service call)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Service Desk Metrics (Set of Service Desk Metric)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_servicedeskmetrics sdm_sla_oid</field></group></entity><entity><group><field ID="1" caption="Description">Service Level, Service level (Reference to Service Level, Number 18)</field><field ID="4" caption="Column">sla_sel_oid</field><field ID="6" caption="Related to">itsm_service_level</field></group></entity><entity><group><field ID="1" caption="Description">SLA Report Results (Set of SLA Report Results)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_slareportresults srr_sla_oid</field></group></entity><entity><group><field ID="1" caption="Description">Source ID, Identifier for the object in the source application. This field is used by data exchange to retrieve the corresponding item in the source application. (Text 80)</field><field ID="4" caption="Column">sla_sourceid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Status, Status of this service level agreement (Reference to SLA Status, Number 18)</field><field ID="4" caption="Column">sla_status_cod_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">sla_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">To external Organization (Reference to Organization, Number 18)</field><field ID="4" caption="Column">sla_external_org_oid</field><field ID="6" caption="Related to">itsm_organizations</field></group></entity><entity><group><field ID="1" caption="Description">To external Person (Reference to Person, Number 18)</field><field ID="4" caption="Column">sla_external_per_oid</field><field ID="6" caption="Related to">itsm_persons</field></group></entity><entity><group><field ID="1" caption="Description">To person (Reference to Person, Number 18)</field><field ID="4" caption="Column">sla_per_oid</field><field ID="6" caption="Related to">itsm_persons</field></group></entity><entity><group><field ID="1" caption="Description">To workgroup (Reference to Workgroup, Number 18)</field><field ID="4" caption="Column">sla_wog_oid</field><field ID="6" caption="Related to">itsm_workgroups</field></group></entity></table>&#13;
</group></entity><entity caption="Service Navigator Code (table: itsm_codes properties: code, cached)" ID="id"><group caption="Service Navigator Code (table: itsm_codes properties: code, cached)"><table caption="Service Navigator Code (table: itsm_codes properties: code, cached)"><entity><group><field ID="1" caption="Description">Blocked, Blocked check box. If selected, the code cannot be used by users. (Boolean, Number 1)</field><field ID="4" caption="Column">cod_disabled</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Icon, Icon for the code. The icon is shown in table views. Type the path and name of the icon or click Browse to find and select an icon. (Icon name, Text 255)</field><field ID="4" caption="Column">cod_icon</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">cod_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">SN Status (Text 80)</field><field ID="4" caption="Column">cod_servicenavstatus</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">cod_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Text (Text 255)</field><field ID="4" caption="Column">itsm_codes_locale cdl_name</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="Service Navigator Server (table: itsm_codes properties: code, cached)" ID="id"><group caption="Service Navigator Server (table: itsm_codes properties: code, cached)"><table caption="Service Navigator Server (table: itsm_codes properties: code, cached)"><entity><group><field ID="1" caption="Description">Blocked, Blocked check box. If selected, the code cannot be used by users. (Boolean, Number 1)</field><field ID="4" caption="Column">cod_disabled</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Icon, Icon for the code. The icon is shown in table views. Type the path and name of the icon or click Browse to find and select an icon. (Icon name, Text 255)</field><field ID="4" caption="Column">cod_icon</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">cod_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">cod_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Text (Text 255)</field><field ID="4" caption="Column">itsm_codes_locale cdl_name</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="Service relation (table: itsm_serv_relations properties: only detail)" ID="id"><group caption="Service relation (table: itsm_serv_relations properties: only detail)"><table caption="Service relation (table: itsm_serv_relations properties: only detail)"><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">svr_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Service from, The 'providing' service of the uses/used by relation between two services. The service selected here 'uses' the service selected in the 'service to' field. (Reference to Service, Number 18)</field><field ID="4" caption="Column">svr_service_from_oid</field><field ID="6" caption="Related to">itsm_services</field></group></entity><entity><group><field ID="1" caption="Description">Service to, The 'receiving' service of the uses/used by relation between two services. The service selected here is 'used by' the service selected in the 'service from' field. (Reference to Service, Number 18)</field><field ID="4" caption="Column">svr_service_to_oid</field><field ID="6" caption="Related to">itsm_services</field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">svr_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity></table>&#13;
</group></entity><entity caption="Service Status (table: rep_codes properties: code, cached)" ID="id"><group caption="Service Status (table: rep_codes properties: code, cached)"><table caption="Service Status (table: rep_codes properties: code, cached)"><entity><group><field ID="1" caption="Description">Blocked, Blocked check box. If selected, the code cannot be used by users. (Boolean, Number 1)</field><field ID="4" caption="Column">rcd_codedisabled</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Icon, Icon for the code. The icon is shown in table views. Type the path and name of the icon or click Browse to find and select an icon. (Icon name, Text 255)</field><field ID="4" caption="Column">rcd_icon</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Kernel Code Text (Set of Kernel Code Text)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">rcd_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Ordering (Number 9)</field><field ID="4" caption="Column">rcd_ordering</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Required attributes per status (Set of Required attributes per status)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">rep_attr_per_status aps_cod_oid</field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">rcd_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Text (Text 255)</field><field ID="4" caption="Column">rep_codes_text rct_name</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="Service type (table: itsm_codes properties: code, cached)" ID="id"><group caption="Service type (table: itsm_codes properties: code, cached)"><table caption="Service type (table: itsm_codes properties: code, cached)"><entity><group><field ID="1" caption="Description">Blocked, Blocked check box. If selected, the code cannot be used by users. (Boolean, Number 1)</field><field ID="4" caption="Column">cod_disabled</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Icon, Icon for the code. The icon is shown in table views. Type the path and name of the icon or click Browse to find and select an icon. (Icon name, Text 255)</field><field ID="4" caption="Column">cod_icon</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">cod_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">cod_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Text (Text 255)</field><field ID="4" caption="Column">itsm_codes_locale cdl_name</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="Severity (table: itsm_codes properties: code, cached)" ID="id"><group caption="Severity (table: itsm_codes properties: code, cached)"><table caption="Severity (table: itsm_codes properties: code, cached)"><entity><group><field ID="1" caption="Description">Blocked, Blocked check box. If selected, the code cannot be used by users. (Boolean, Number 1)</field><field ID="4" caption="Column">cod_disabled</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Icon, Icon for the code. The icon is shown in table views. Type the path and name of the icon or click Browse to find and select an icon. (Icon name, Text 255)</field><field ID="4" caption="Column">cod_icon</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">cod_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Ordering, Ordering number for the current code. The lower the number the higher the code will be shown in lists. Once a code is used, do not modify the number. (Number 9)</field><field ID="4" caption="Column">cod_ordering</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">cod_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Text (Text 255)</field><field ID="4" caption="Column">itsm_codes_locale cdl_name</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="SLA Report Negative Indications (table: itsm_sla_report_neg_indication properties: only detail)" ID="id"><group caption="SLA Report Negative Indications (table: itsm_sla_report_neg_indication properties: only detail)"><table caption="SLA Report Negative Indications (table: itsm_sla_report_neg_indication properties: only detail)"><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Incident (Reference to Incident, Number 18)</field><field ID="4" caption="Column">rni_inc_oid</field><field ID="6" caption="Related to">itsm_incidents</field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">rni_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Service call (Reference to Service call, Number 18)</field><field ID="4" caption="Column">rni_ser_oid</field><field ID="6" caption="Related to">itsm_servicecalls</field></group></entity><entity><group><field ID="1" caption="Description">SLA Report Results (Reference to SLA Report Results, Number 18)</field><field ID="4" caption="Column">rni_srr_oid</field><field ID="6" caption="Related to">itsm_slareportresults</field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">rni_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity></table>&#13;
</group></entity><entity caption="SLA Report Results (table: itsm_slareportresults properties: only detail)" ID="id"><group caption="SLA Report Results (table: itsm_slareportresults properties: only detail)"><table caption="SLA Report Results (table: itsm_slareportresults properties: only detail)"><entity><group><field ID="1" caption="Description">Availability, Result of the availability calculation. (Number 9)</field><field ID="4" caption="Column">srr_availability</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Availability Violation, If checked, the result indicates availability that is less than the minimum availability indicated in the metric. (Boolean, Number 1)</field><field ID="4" caption="Column">srr_availabilityviolation</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Average pickup time, Average time that service calls or incidents were picked up to be handled. If pick-up time is not defined in report settings, then there are no results shown. (Number 9)</field><field ID="4" caption="Column">srr_averagepickuptime</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Average solution time, Average time that service calls or incidents were solved. If solution time is not defined in report settings, then there are no results shown. (Number 9)</field><field ID="4" caption="Column">srr_averagesolutiontime</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Evaluation Date, Date when the result was generated. (Date)</field><field ID="4" caption="Column">srr_evaluationdate</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Evaluation End, End of the period of which the metric is calculated. In recurring evaluations, this is equal to Date. (Date)</field><field ID="4" caption="Column">srr_evaluationend</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Evaluation Start, Start of the period of which the metric is calculated. In recurring evaluations, this is the moment of the previous evaluation. (Date)</field><field ID="4" caption="Column">srr_evaluationstart</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Metric, Description of the metric that supplied this result. (Reference to Service Desk Metric, Number 18)</field><field ID="4" caption="Column">srr_sdm_oid</field><field ID="6" caption="Related to">itsm_servicedeskmetrics</field></group></entity><entity><group><field ID="1" caption="Description">MTBF, Mean time between failures. Result of MTBF calculation. (Number 9)</field><field ID="4" caption="Column">srr_mbtf</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">MTBF Violation, If checked, the result indicates MTBF that is less than the minimum MTBF indicated in the metric. (Boolean, Number 1)</field><field ID="4" caption="Column">srr_mtbfviolation</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Number of Calls, The number of calls to which the metric applied. (Number 9)</field><field ID="4" caption="Column">srr_numberofcalls</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Number of Calls over duration, The number of calls to which the metric applied and that have duration longer than the maximum duration allowed for the call. (Number 9)</field><field ID="4" caption="Column">srr_numberofcallsoverduration</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Number of Calls passed deadline, The number of calls to which the metric applied and that have a actual finish later than the deadline. (Number 9)</field><field ID="4" caption="Column">srr_numberofcallspasseddeadlin</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Number of Calls with outage, The number of calls to which the metric applied and that have an impact equal or higher than the failure impact code of the metric. (Number 9)</field><field ID="4" caption="Column">srr_numberofcallswithoutage</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">srr_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Organization, Customer organization that received the service based on this SLA. Only applicable if the metric was evaluated for each customer. (Reference to Organization, Number 18)</field><field ID="4" caption="Column">srr_org_oid</field><field ID="6" caption="Related to">itsm_organizations</field></group></entity><entity><group><field ID="1" caption="Description">Pre-run, If checked, this result is created as a result of a pre-run evaluation. Pre-run evaluation results can be deleted. Official evaluation results cannot be deleted throught the user interface. (Boolean, Number 1)</field><field ID="4" caption="Column">srr_prerun</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Service Level Agreement (Reference to Service Level Agreement, Number 18)</field><field ID="4" caption="Column">srr_sla_oid</field><field ID="6" caption="Related to">itsm_service_level_agreements</field></group></entity><entity><group><field ID="1" caption="Description">SLA Report Negative Indications, List of service calls and incidents that indicate unavailability. (Set of SLA Report Negative Indications)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_sla_report_neg_indication rni_srr_oid</field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">srr_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity></table>&#13;
</group></entity><entity caption="SLA Status (table: rep_codes properties: code, cached)" ID="id"><group caption="SLA Status (table: rep_codes properties: code, cached)"><table caption="SLA Status (table: rep_codes properties: code, cached)"><entity><group><field ID="1" caption="Description">Blocked, Blocked check box. If selected, the code cannot be used by users. (Boolean, Number 1)</field><field ID="4" caption="Column">rcd_codedisabled</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Icon, Icon for the code. The icon is shown in table views. Type the path and name of the icon or click Browse to find and select an icon. (Icon name, Text 255)</field><field ID="4" caption="Column">rcd_icon</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Kernel Code Text (Set of Kernel Code Text)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">rcd_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Ordering (Number 9)</field><field ID="4" caption="Column">rcd_ordering</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Required attributes per status (Set of Required attributes per status)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">rep_attr_per_status aps_cod_oid</field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">rcd_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Text (Text 255)</field><field ID="4" caption="Column">rep_codes_text rct_name</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="State (table: itsm_codes properties: code, cached)" ID="id"><group caption="State (table: itsm_codes properties: code, cached)"><table caption="State (table: itsm_codes properties: code, cached)"><entity><group><field ID="1" caption="Description">Accountable (Boolean, Number 1)</field><field ID="4" caption="Column">cod_isaccountable</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Active (Boolean, Number 1)</field><field ID="4" caption="Column">cod_isactive</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Blocked, Blocked check box. If selected, the code cannot be used by users. (Boolean, Number 1)</field><field ID="4" caption="Column">cod_disabled</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Closed (Boolean, Number 1)</field><field ID="4" caption="Column">cod_isclosed</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Icon, Icon for the code. The icon is shown in table views. Type the path and name of the icon or click Browse to find and select an icon. (Icon name, Text 255)</field><field ID="4" caption="Column">cod_icon</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Idle (Boolean, Number 1)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Not Accountable (Boolean, Number 1)</field><field ID="4" caption="Column">cod_isnotaccountable</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">cod_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Open (Boolean, Number 1)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Ordering, Ordering number for the current code. The lower the number the higher the code will be shown in lists. Once a code is used, do not modify the number. (Number 9)</field><field ID="4" caption="Column">cod_ordering</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">cod_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Text (Text 255)</field><field ID="4" caption="Column">itsm_codes_locale cdl_name</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="Strategy (table: itsm_codes properties: code, cached)" ID="id"><group caption="Strategy (table: itsm_codes properties: code, cached)"><table caption="Strategy (table: itsm_codes properties: code, cached)"><entity><group><field ID="1" caption="Description">Blocked, Blocked check box. If selected, the code cannot be used by users. (Boolean, Number 1)</field><field ID="4" caption="Column">cod_disabled</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Icon, Icon for the code. The icon is shown in table views. Type the path and name of the icon or click Browse to find and select an icon. (Icon name, Text 255)</field><field ID="4" caption="Column">cod_icon</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">cod_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">cod_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Text (Text 255)</field><field ID="4" caption="Column">itsm_codes_locale cdl_name</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="Subcontract relation (table: itsm_servicecalls properties: only detail)" ID="id"><group caption="Subcontract relation (table: itsm_servicecalls properties: only detail)"><table caption="Subcontract relation (table: itsm_servicecalls properties: only detail)"><entity><group><field ID="1" caption="Description">Subcontract call from incident (Reference to Incident, Number 18)</field><field ID="4" caption="Column">scc_from_inc_oid</field><field ID="6" caption="Related to">itsm_incidents</field></group></entity><entity><group><field ID="1" caption="Description">Subcontract call from servicecall (Reference to Service call, Number 18)</field><field ID="4" caption="Column">scc_from_ser_oid</field><field ID="6" caption="Related to">itsm_servicecalls</field></group></entity></table>&#13;
</group></entity><entity caption="Suffix (table: itsm_codes properties: code, cached)" ID="id"><group caption="Suffix (table: itsm_codes properties: code, cached)"><table caption="Suffix (table: itsm_codes properties: code, cached)"><entity><group><field ID="1" caption="Description">Blocked, Blocked check box. If selected, the code cannot be used by users. (Boolean, Number 1)</field><field ID="4" caption="Column">cod_disabled</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Icon, Icon for the code. The icon is shown in table views. Type the path and name of the icon or click Browse to find and select an icon. (Icon name, Text 255)</field><field ID="4" caption="Column">cod_icon</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">cod_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">cod_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Text (Text 255)</field><field ID="4" caption="Column">itsm_codes_locale cdl_name</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="Support Hours (table: itsm_support_hours properties: only detail, cached)" ID="id"><group caption="Support Hours (table: itsm_support_hours properties: only detail, cached)"><table caption="Support Hours (table: itsm_support_hours properties: only detail, cached)"><entity><group><field ID="1" caption="Description">From, Support hours From (Number 9)</field><field ID="4" caption="Column">sho_from</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">sho_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Openings Schedule (Reference to Openings Schedule, Number 18)</field><field ID="4" caption="Column">sho_osc_oid</field><field ID="6" caption="Related to">itsm_openings_schedules</field></group></entity><entity><group><field ID="1" caption="Description">Service Level, A service level contains relations with one or more multiple impact-priority dependencies and a schedule. (Reference to Service Level, Number 18)</field><field ID="4" caption="Column">sho_sel_oid</field><field ID="6" caption="Related to">itsm_service_level</field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">sho_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">To, Support hours To (Number 9)</field><field ID="4" caption="Column">sho_to</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="Telephone (table: itsm_telephones properties: only detail)" ID="id"><group caption="Telephone (table: itsm_telephones properties: only detail)"><table caption="Telephone (table: itsm_telephones properties: only detail)"><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Number, Telephone number. (Text 40)</field><field ID="4" caption="Column">tel_number</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">tel_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Organization (Reference to Organization, Number 18)</field><field ID="4" caption="Column">tel_org_oid</field><field ID="6" caption="Related to">itsm_organizations</field></group></entity><entity><group><field ID="1" caption="Description">Person (Reference to Person, Number 18)</field><field ID="4" caption="Column">tel_per_oid</field><field ID="6" caption="Related to">itsm_persons</field></group></entity><entity><group><field ID="1" caption="Description">Primary, Check this to be able to select the telephone number in a view. (Boolean, Number 1)</field><field ID="4" caption="Column">tel_primary</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Telephone type, The intended use of the telephone number. (Reference to Telephone type, Number 18)</field><field ID="4" caption="Column">tel_typ_oid</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">tel_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity></table>&#13;
</group></entity><entity caption="Telephone type (table: itsm_codes properties: code, cached)" ID="id"><group caption="Telephone type (table: itsm_codes properties: code, cached)"><table caption="Telephone type (table: itsm_codes properties: code, cached)"><entity><group><field ID="1" caption="Description">Blocked, Blocked check box. If selected, the code cannot be used by users. (Boolean, Number 1)</field><field ID="4" caption="Column">cod_disabled</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Icon, Icon for the code. The icon is shown in table views. Type the path and name of the icon or click Browse to find and select an icon. (Icon name, Text 255)</field><field ID="4" caption="Column">cod_icon</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">cod_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">cod_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Text (Text 255)</field><field ID="4" caption="Column">itsm_codes_locale cdl_name</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="Title (table: itsm_codes properties: code, cached)" ID="id"><group caption="Title (table: itsm_codes properties: code, cached)"><table caption="Title (table: itsm_codes properties: code, cached)"><entity><group><field ID="1" caption="Description">Blocked, Blocked check box. If selected, the code cannot be used by users. (Boolean, Number 1)</field><field ID="4" caption="Column">cod_disabled</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Icon, Icon for the code. The icon is shown in table views. Type the path and name of the icon or click Browse to find and select an icon. (Icon name, Text 255)</field><field ID="4" caption="Column">cod_icon</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">cod_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">cod_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Text (Text 255)</field><field ID="4" caption="Column">itsm_codes_locale cdl_name</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="Underpinning service relation (table: itsm_underpin_serv_relations properties: only detail)" ID="id"><group caption="Underpinning service relation (table: itsm_underpin_serv_relations properties: only detail)"><table caption="Underpinning service relation (table: itsm_underpin_serv_relations properties: only detail)"><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">usr_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Service from, The ''providing'' service of the underpins/underpinned by relation between two services. The service selected here ''underpins'' the service selected in the ''service to'' field. (Reference to Service, Number 18)</field><field ID="4" caption="Column">usr_service_from_oid</field><field ID="6" caption="Related to">itsm_services</field></group></entity><entity><group><field ID="1" caption="Description">Service to, The ''receiving'' service of the underpins/underpinned by relation between two services. The service selected here is ''underpinned by'' the service selected in the ''service from'' field. (Reference to Service, Number 18)</field><field ID="4" caption="Column">usr_service_to_oid</field><field ID="6" caption="Related to">itsm_services</field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">usr_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity></table>&#13;
</group></entity><entity caption="Workgroup (table: itsm_workgroups properties: authorizable)" ID="id"><group caption="Workgroup (table: itsm_workgroups properties: authorizable)"><table caption="Workgroup (table: itsm_workgroups properties: authorizable)"><entity><group><field ID="1" caption="Description">Attached items (Set of Attached item)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">rep_attachments ahs_att_oid</field></group></entity><entity><group><field ID="1" caption="Description">Attachment exists (Boolean, Number 1)</field><field ID="4" caption="Column">wog_attachment_exists</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Blocked (Boolean, Number 1)</field><field ID="4" caption="Column">wog_notselectable</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Child Workgroups, Child work groups defined for the current work group. (Set of Workgroup)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_workgroups wog_parent</field></group></entity><entity><group><field ID="1" caption="Description">Configuration items (Set of Configuration Item)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_configuration_items cit_admin_wog_oid</field></group></entity><entity><group><field ID="1" caption="Description">Entered by person, This is used to store the person who has created this item. (Reference to Person, Number 18)</field><field ID="4" caption="Column">slc_wog_per_oid</field><field ID="6" caption="Related to">itsm_persons</field></group></entity><entity><group><field ID="1" caption="Description">Folder, Grouping of stored items. Although all Service Desk items are stored in one database, folders may be used to identify different focus areas such as customers or customer groups. (Reference to Folder, Number 18)</field><field ID="4" caption="Column">wog_poo_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">History, Work group history lines. List of changes applied to the work group's information. (Set of History line Workgroup)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_historylines_workgroup ihw_wog_oid</field></group></entity><entity><group><field ID="1" caption="Description">Holidays (Reference to HolidayCalendar, Number 18)</field><field ID="4" caption="Column">wog_hcr_oid</field><field ID="6" caption="Related to">itsm_holiday_calendars</field></group></entity><entity><group><field ID="1" caption="Description">Member, List of members of the current workgroup. The listed persons are specialists connected to the current workgroup. (Set of Member)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_members mem_wog_oid</field></group></entity><entity><group><field ID="1" caption="Description">Name, Name of the current workgroup. (Text 50)</field><field ID="4" caption="Column">wog_name</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">wog_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Opening Hours (Reference to Openings Schedule, Number 18)</field><field ID="4" caption="Column">wog_osc_oid</field><field ID="6" caption="Related to">itsm_openings_schedules</field></group></entity><entity><group><field ID="1" caption="Description">Parent, The parent workgroup of the current workgroup. By relating the workgroup to a parent, the workgroup is subordinated in a hierarchical structure. (Reference to Workgroup, Number 18)</field><field ID="4" caption="Column">wog_parent</field><field ID="6" caption="Related to">itsm_workgroups</field></group></entity><entity><group><field ID="1" caption="Description">Created, Date this item was created. Service Desk registered the date and time when the item was first created. You cannot edit this field. (Date)</field><field ID="4" caption="Column">wog_created</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Created by, Person who created this item. Or, in case of system history lines, the person who created the containing item. (Reference to Account, Number 18)</field><field ID="4" caption="Column">reg_created_by_oid</field><field ID="6" caption="Related to">rep_accounts</field></group></entity><entity><group><field ID="1" caption="Description">Modified, Date the item was last modified. This date is updated by Service Desk. (Date)</field><field ID="4" caption="Column">wog_modified</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Modified by, Person who last modified the item. The person name is modified by Service Desk. (Reference to Account, Number 18)</field><field ID="4" caption="Column">reg_modified_by_oid</field><field ID="6" caption="Related to">rep_accounts</field></group></entity><entity><group><field ID="1" caption="Description">Search code, Work group search code. Used as short hand to retrieve the work group information. (Text 50)</field><field ID="4" caption="Column">wog_searchcode</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Source ID, Identifier for the object in the source application. This field is used by data exchange to retrieve the corresponding item in the source application. (Text 80)</field><field ID="4" caption="Column">wog_sourceid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Status, Status of this workgroup. Shows the position of the workgroup in its lifecycle. The lifecycle of a workgroup starts with being created and ends with being removed. (Reference to Workgroup Status, Number 18)</field><field ID="4" caption="Column">wog_sta_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">wog_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Time Zone (Reference to Time Zones, Number 18)</field><field ID="4" caption="Column">wog_tmz_oid</field><field ID="6" caption="Related to">rep_time_zones</field></group></entity></table>&#13;
</group></entity><entity caption="Workgroup Status (table: rep_codes properties: code, cached)" ID="id"><group caption="Workgroup Status (table: rep_codes properties: code, cached)"><table caption="Workgroup Status (table: rep_codes properties: code, cached)"><entity><group><field ID="1" caption="Description">Blocked, Blocked check box. If selected, the code cannot be used by users. (Boolean, Number 1)</field><field ID="4" caption="Column">rcd_codedisabled</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Icon, Icon for the code. The icon is shown in table views. Type the path and name of the icon or click Browse to find and select an icon. (Icon name, Text 255)</field><field ID="4" caption="Column">rcd_icon</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Kernel Code Text (Set of Kernel Code Text)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">rcd_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Ordering (Number 9)</field><field ID="4" caption="Column">rcd_ordering</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Required attributes per status (Set of Required attributes per status)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">rep_attr_per_status aps_cod_oid</field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">rcd_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Text (Text 255)</field><field ID="4" caption="Column">rep_codes_text rct_name</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="Work order (table: itsm_workorders properties: authorizable)" ID="id"><group caption="Work order (table: itsm_workorders properties: authorizable)"><table caption="Work order (table: itsm_workorders properties: authorizable)"><entity><group><field ID="1" caption="Description">Actual Cost, The actual costs of handling this item. (Number 64)</field><field ID="4" caption="Column">wor_actualcost</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Actual Duration, Total time worked on this item. (Number 9)</field><field ID="4" caption="Column">wor_actualduration</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Actual Finish, The date work on this item finished. (Date)</field><field ID="4" caption="Column">wor_actualfinish</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Actual Start, The date working on this item was started. (Date)</field><field ID="4" caption="Column">wor_actualstart</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Analyzed data Workorder (Set of Analyzed data Workorder)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_analyzed_data agd_wor_oid</field></group></entity><entity><group><field ID="1" caption="Description">Applied Calendar (Reference to Work Order Calculation Type, Number 18)</field><field ID="4" caption="Column">wor_cod_oid</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">#Approved approvers (Number 9)</field><field ID="4" caption="Column">wor_apt_nrofapproversapproved</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">#Approvers Required, The number of approvers who need to approve to get approval for this item. (Number 9)</field><field ID="4" caption="Column">wor_apt_nrofapproversrequired</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Approval group, Workgroup of the approvers (Reference to Workgroup, Number 18)</field><field ID="4" caption="Column">wor_apt_wog_oid</field><field ID="6" caption="Related to">itsm_workgroups</field></group></entity><entity><group><field ID="1" caption="Description">Approval Status, The status of the approval. Only at status Active it possible to vote for approval (Reference to Approval Status, Number 18)</field><field ID="4" caption="Column">wor_apt_status</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Approval Votes, People responsible for voting for approval (Set of Approval Vote)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_approver_votes apv_apt_oid</field></group></entity><entity><group><field ID="1" caption="Description">Deadline, The deadline which before all approvers have to vote. If the deadline is passed and the approval result is still incomplete the result will be set to Rejected  (Date)</field><field ID="4" caption="Column">wor_apt_deadline</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Description, Approval Description (Text 80)</field><field ID="4" caption="Column">wor_apt_description</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">NrOfApprovers (Number 9)</field><field ID="4" caption="Column">wor_apt_nrofapprovers</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Result, This field reflects the state of the approval for this item (Text 40)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Strategy, The used strategy for this approval (Text 255)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Assignment Priority, Priority of assignment&#13;
The priority shows the importance of quick handling of the assignment. The higher the priority, the faster the assignment must be addressed. (Reference to Assignment Priority, Number 18)</field><field ID="4" caption="Column">wor_assignpriority</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Assignment Status, The status shows the progress of the responsible person's work towards completion. (Reference to Assignment Status, Number 18)</field><field ID="4" caption="Column">ass_assignstatus</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">External Deadline, The latest date the external organization is expected to complete and deliver work they are made responsible for . (Date)</field><field ID="4" caption="Column">wor_assign_extdeadline</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">From person, Person who created the current assignment. This person assigned the current item to another person. (Reference to Person, Number 18)</field><field ID="4" caption="Column">ass_per_from_oid</field><field ID="6" caption="Related to">itsm_persons</field></group></entity><entity><group><field ID="1" caption="Description">From workgroup, The workgroup of the person who created the current assignment. (Reference to Workgroup, Number 18)</field><field ID="4" caption="Column">ass_wog_from_oid</field><field ID="6" caption="Related to">itsm_workgroups</field></group></entity><entity><group><field ID="1" caption="Description">Information from sender, From this field the receiver of the service call can review additional information about the service call that was added by the sender (Text 4000)</field><field ID="4" caption="Column">itsm_wor_ass_information wai_ass_information</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Information to receiver, In this field the sender who assigns the service call to a receiver can add information about the background of the service call, some additional information, and why it is sent to this receiver (Text 4000)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Reference #, Reference number used to communicate information with the responsible external organization. (Text 50)</field><field ID="4" caption="Column">wor_assign_referencenumber</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">To external Organization, External organization responsible for handling the item. (Reference to Organization, Number 18)</field><field ID="4" caption="Column">ass_contr_out_org</field><field ID="6" caption="Related to">itsm_organizations</field></group></entity><entity><group><field ID="1" caption="Description">To external Person, Employee of the external organization responsible for handling the item. This person will be the receiver of the assignment. (Reference to Person, Number 18)</field><field ID="4" caption="Column">ass_contr_out_per</field><field ID="6" caption="Related to">itsm_persons</field></group></entity><entity><group><field ID="1" caption="Description">To person, Person made responsible for handling the item. This person will be the receiver of the assignment. (Reference to Person, Number 18)</field><field ID="4" caption="Column">ass_per_to_oid</field><field ID="6" caption="Related to">itsm_persons</field></group></entity><entity><group><field ID="1" caption="Description">To workgroup, Work group of the person currently responsible for this item. (Reference to Workgroup, Number 18)</field><field ID="4" caption="Column">ass_workgroup</field><field ID="6" caption="Related to">itsm_workgroups</field></group></entity><entity><group><field ID="1" caption="Description">Attached items (Set of Attached item)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">rep_attachments ahs_att_oid</field></group></entity><entity><group><field ID="1" caption="Description">Attachment exists (Boolean, Number 1)</field><field ID="4" caption="Column">wor_attachment_exists</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Category, The work order's category. The category groups work orders in a hierarchical structure. In this structure work orders are grouped based on the type of work order. Click Category and select a category from the tree view. (Reference to Work order category, Number 18)</field><field ID="4" caption="Column">wor_cat_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Category (Service Today) (Reference to Category, Number 18)</field><field ID="4" caption="Column">wor_cat_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Change, Change the work order is related to. If a change is referred, you do the work order to implement the change. (Reference to Change, Number 18)</field><field ID="4" caption="Column">wor_cha_oid</field><field ID="6" caption="Related to">itsm_changes</field></group></entity><entity><group><field ID="1" caption="Description">CIs Updated (Boolean, Number 1)</field><field ID="4" caption="Column">wor_cisupdated</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Closure code, The closure code shows the reason why the status of the work order is closed or not worked on anymore. (Reference to Work order closure code, Number 18)</field><field ID="4" caption="Column">wor_clo_oid</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Configuration items, List of configuration items. The current work order applies to the listed work orders. (Set of Configuration Item on Work order)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_workorder_cis wci_wor_oid</field></group></entity><entity><group><field ID="1" caption="Description">Deadline, The latest date the results and work related to this item must be completed and delivered. (Date)</field><field ID="4" caption="Column">wor_deadline</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Description, Description of current item. The description 's a summary of the information field. The description is used for later retrieval and analyses. (Text 80)</field><field ID="4" caption="Column">wor_description</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Early finish, The earliest date planned that work on this item will be finalized. (Date)</field><field ID="4" caption="Column">wor_earlyfinish</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Early start, The earliest date planned that working on this item will start. (Date)</field><field ID="4" caption="Column">wor_earlystart</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Entered by person, This is used to store the person who has created this item. (Reference to Person, Number 18)</field><field ID="4" caption="Column">slc_wor_per_oid</field><field ID="6" caption="Related to">itsm_persons</field></group></entity><entity><group><field ID="1" caption="Description">Estimated finish, Date and time that the item is expected to be finished. (Date)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Folder, Grouping of stored items. Although all Service Desk items are stored in one database, folders may be used to identify different focus areas such as customers or customer groups. (Reference to Folder, Number 18)</field><field ID="4" caption="Column">wor_poo_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">History, Work order history lines. List of changes applied to the work order's information. (Set of History line Work order)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_historylines_workorder hwk_wor_oid</field></group></entity><entity><group><field ID="1" caption="Description">ID, Identification number.&#13;
Used to identify the item when communicating information about the item. (ID, Number 18)</field><field ID="4" caption="Column">wor_id</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Impact, The impact reflects how much the work of the caller is impaired or in what extent the work of other people is impaired. (Reference to Impact, Number 18)</field><field ID="4" caption="Column">wor_imp_oid</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Incident, Incident the work order is related to. If an incident is referred, you do the work order to solve the incident. (Reference to Incident, Number 18)</field><field ID="4" caption="Column">wor_inc_oid</field><field ID="6" caption="Related to">itsm_incidents</field></group></entity><entity><group><field ID="1" caption="Description">Information, Full information of this item. Should contain all necessary information needed to handle the item or work on the item. (Text 4000)</field><field ID="4" caption="Column">itsm_wor_information woi_information</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Initiator, The person who is responsible for initiating approval for this item.  (Reference to Person, Number 18)</field><field ID="4" caption="Column">wor_initiator_per_oid</field><field ID="6" caption="Related to">itsm_persons</field></group></entity><entity><group><field ID="1" caption="Description">Late finish, The latest date planned to finalize work on this item. (Date)</field><field ID="4" caption="Column">wor_latefinish</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Late start, The latest date planned to start work on this item. (Date)</field><field ID="4" caption="Column">wor_latestart</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Max. duration, Maximum amount of time allowed for working on the current item. (Number 9)</field><field ID="4" caption="Column">wor_maximumduration</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Duration, Time outage of related item(s) will last. (Number 9)</field><field ID="4" caption="Column">wor_occ_duration</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">End Available Period (Date)</field><field ID="4" caption="Column">wor_occ_availableperiodend</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">End Suggested Period (Date)</field><field ID="4" caption="Column">wor_occ_suggestedperiodend</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Outage End, Time outage of related items(s) will end (Date)</field><field ID="4" caption="Column">wor_occ_outageend</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Outage Start, Time outage of related items(s) will start (Date)</field><field ID="4" caption="Column">wor_occ_outagestart</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Planning PeriodEnd (Date)</field><field ID="4" caption="Column">wor_occ_planningperiodend</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Planning PeriodStart, The period in which outage should occur (Date)</field><field ID="4" caption="Column">wor_occ_planningperiodstart</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Start Available Period, The period with equal impact on services in which outage can occur (Date)</field><field ID="4" caption="Column">wor_occ_availableperiodstart</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">SuggestedPeriod, The period with the least impact on related services (Date)</field><field ID="4" caption="Column">wor_occ_suggestedperiodstart</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">wor_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Open duration, Actual time the current item is opened. (Number 9)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Planned Cost, Planned total cost of handling this item. (Number 64)</field><field ID="4" caption="Column">wor_plannedcost</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Planned Duration, Planned duration of work on this item. (Number 9)</field><field ID="4" caption="Column">wor_planduration</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Planned Finish, Date planned to finalize work on this item. (Date)</field><field ID="4" caption="Column">wor_planfinish</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Planned Start, Planned date to start working on this item. (Date)</field><field ID="4" caption="Column">wor_planstart</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Predecessor, Work order that has time dependencies with successor work order(s). (Set of Work order Predecessor)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_work_order_predecessors wop_successor_wor_oid</field></group></entity><entity><group><field ID="1" caption="Description">Priority, The priority reflects the urgency for quick resolution of the item. (Reference to Priority, Number 18)</field><field ID="4" caption="Column">wor_pri_oid</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Problem, Problem the work order is related to. If a problem is referred, you do the work order to solve the problem. (Reference to Problem, Number 18)</field><field ID="4" caption="Column">wor_pro_oid</field><field ID="6" caption="Related to">itsm_problems</field></group></entity><entity><group><field ID="1" caption="Description">Registered, Date and time the current item was created. (Date)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Created, Date this item was created. Service Desk registered the date and time when the item was first created. You cannot edit this field. (Date)</field><field ID="4" caption="Column">reg_created</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Created by, Person who created this item. Or, in case of system history lines, the person who created the containing item. (Reference to Account, Number 18)</field><field ID="4" caption="Column">reg_created_by_oid</field><field ID="6" caption="Related to">rep_accounts</field></group></entity><entity><group><field ID="1" caption="Description">Modified, Date the item was last modified. This date is updated by Service Desk. (Date)</field><field ID="4" caption="Column">reg_modified</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Modified by, Person who last modified the item. The person name is modified by Service Desk. (Reference to Account, Number 18)</field><field ID="4" caption="Column">reg_modified_by_oid</field><field ID="6" caption="Related to">rep_accounts</field></group></entity><entity><group><field ID="1" caption="Description">Remain duration, Remaining duration of work on this item, calculated from the current date to the planned finish date. (Number 9)</field><field ID="4" caption="Column">itsm_changes cha_remainduration</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Requestor, The person who requested this item. This person is excluded from voting for approval for this item. (Reference to Person, Number 18)</field><field ID="4" caption="Column">wor_requestor_per_oid</field><field ID="6" caption="Related to">itsm_persons</field></group></entity><entity><group><field ID="1" caption="Description">Service call, Service call the work order is related to. If a service call is referred, you do the work order to solve the service call. (Reference to Service call, Number 18)</field><field ID="4" caption="Column">wor_ser_oid</field><field ID="6" caption="Related to">itsm_servicecalls</field></group></entity><entity><group><field ID="1" caption="Description">Source ID, Identifier for the object in the source application. This field is used by data exchange to retrieve the corresponding item in the source application. (Text 80)</field><field ID="4" caption="Column">wor_sourceid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Status, Status of work order. Shows the progress of the work order towards completion. (Reference to Work order status, Number 18)</field><field ID="4" caption="Column">wor_sta_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Status (Service Today) (Reference to Status, Number 18)</field><field ID="4" caption="Column">wor_sta_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Successor (Set of Work order Predecessor)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_work_order_predecessors wop_predecessor_wor_oid</field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">wor_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">To deadline, Amount of time till deadline is reached (Number 9)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Upd. CMDB status, When the status of the workorder reaches the Update CMDB Status the Planned CMDB update of this workorder will be executed. (Reference to Work order status, Number 18)</field><field ID="4" caption="Column">wor_updcmdb_sta_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity></table>&#13;
</group></entity><entity caption="Work Order Calculation Type (table: itsm_codes properties: code, cached)" ID="id"><group caption="Work Order Calculation Type (table: itsm_codes properties: code, cached)"><table caption="Work Order Calculation Type (table: itsm_codes properties: code, cached)"><entity><group><field ID="1" caption="Description">Blocked, Blocked check box. If selected, the code cannot be used by users. (Boolean, Number 1)</field><field ID="4" caption="Column">cod_disabled</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Icon, Icon for the code. The icon is shown in table views. Type the path and name of the icon or click Browse to find and select an icon. (Icon name, Text 255)</field><field ID="4" caption="Column">cod_icon</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">cod_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Ordering, Ordering number for the current code. The lower the number the higher the code will be shown in lists. Once a code is used, do not modify the number. (Number 9)</field><field ID="4" caption="Column">cod_ordering</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">cod_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Text (Text 255)</field><field ID="4" caption="Column">itsm_codes_locale cdl_name</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="Work order category (table: rep_codes properties: code, cached)" ID="id"><group caption="Work order category (table: rep_codes properties: code, cached)"><table caption="Work order category (table: rep_codes properties: code, cached)"><entity><group><field ID="1" caption="Description">Attributes (Set of Attributes per category)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">rep_attr_per_category apc_cat_oid</field></group></entity><entity><group><field ID="1" caption="Description">Blocked, Blocked check box. If selected, the code cannot be used by users. (Boolean, Number 1)</field><field ID="4" caption="Column">rcd_codedisabled</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Children, List of children for this code. (Set of Kernel Code Hierarchical)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">rep_codes rcd_rcd_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Icon, Icon for the code. The icon is shown in table views. Type the path and name of the icon or click Browse to find and select an icon. (Icon name, Text 255)</field><field ID="4" caption="Column">rcd_icon</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Kernel Code Text (Set of Kernel Code Text)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">rcd_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Parent, Name of the parent code. Select a code name from the list. By selecting a parent you create a tree view of codes. (Reference to Kernel Code Hierarchical, Number 18)</field><field ID="4" caption="Column">rcd_rcd_oid</field><field ID="6" caption="Related to">rep_codes</field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">rcd_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Text (Text 255)</field><field ID="4" caption="Column">rep_codes_text rct_name</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="Work order closure code (table: itsm_codes properties: code, cached)" ID="id"><group caption="Work order closure code (table: itsm_codes properties: code, cached)"><table caption="Work order closure code (table: itsm_codes properties: code, cached)"><entity><group><field ID="1" caption="Description">Blocked, Blocked check box. If selected, the code cannot be used by users. (Boolean, Number 1)</field><field ID="4" caption="Column">cod_disabled</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Children, List of children for this code. (Set of Code hierarchical)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">itsm_codes cod_cod_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Icon, Icon for the code. The icon is shown in table views. Type the path and name of the icon or click Browse to find and select an icon. (Icon name, Text 255)</field><field ID="4" caption="Column">cod_icon</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">cod_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Parent, Name of the parent code. Select a code name from the list. By selecting a parent you create a tree view of codes. (Reference to Code hierarchical, Number 18)</field><field ID="4" caption="Column">cod_cod_oid</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">cod_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Text (Text 255)</field><field ID="4" caption="Column">itsm_codes_locale cdl_name</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity><entity caption="Work order Predecessor (table: itsm_work_order_predecessors properties: only detail)" ID="id"><group caption="Work order Predecessor (table: itsm_work_order_predecessors properties: only detail)"><table caption="Work order Predecessor (table: itsm_work_order_predecessors properties: only detail)"><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">wop_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Predecessor, Work order that has time dependencies with successor work order(s). (Reference to Work order, Number 18)</field><field ID="4" caption="Column">wop_predecessor_wor_oid</field><field ID="6" caption="Related to">itsm_workorders</field></group></entity><entity><group><field ID="1" caption="Description">Successor, Work order that has time dependencies with predecessor work order(s). (Reference to Work order, Number 18)</field><field ID="4" caption="Column">wop_successor_wor_oid</field><field ID="6" caption="Related to">itsm_workorders</field></group></entity><entity><group><field ID="1" caption="Description">Successor Starts As Soon As Possible (Boolean, Number 1)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Successor Starts Only If Predecessor Is Closed (Boolean, Number 1)</field><field ID="4" caption="Column">wop_successorafterpredecessor</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">wop_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity></table>&#13;
</group></entity><entity caption="Work order status (table: rep_codes properties: code, cached)" ID="id"><group caption="Work order status (table: rep_codes properties: code, cached)"><table caption="Work order status (table: rep_codes properties: code, cached)"><entity><group><field ID="1" caption="Description">Blocked, Blocked check box. If selected, the code cannot be used by users. (Boolean, Number 1)</field><field ID="4" caption="Column">rcd_codedisabled</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Generic Incoming Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_to_oid</field></group></entity><entity><group><field ID="1" caption="Description">Generic Outgoing Relations (Set of Generic Relation)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">ifc_genericrelations grl_from_oid</field></group></entity><entity><group><field ID="1" caption="Description">Icon, Icon for the code. The icon is shown in table views. Type the path and name of the icon or click Browse to find and select an icon. (Icon name, Text 255)</field><field ID="4" caption="Column">rcd_icon</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Kernel Code Text (Set of Kernel Code Text)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Object ID (Object ID, Number 18)</field><field ID="4" caption="Column">rcd_oid</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Ordering (Number 9)</field><field ID="4" caption="Column">rcd_ordering</field><field ID="6" caption="Related to"></field></group></entity><entity><group><field ID="1" caption="Description">Required attributes per status (Set of Required attributes per status)</field><field ID="4" caption="Column"></field><field ID="6" caption="Related to">rep_attr_per_status aps_cod_oid</field></group></entity><entity><group><field ID="1" caption="Description">State (Reference to State, Number 18)</field><field ID="4" caption="Column">itsm_workflow_statuses wos_sta_oid</field><field ID="6" caption="Related to">itsm_codes</field></group></entity><entity><group><field ID="1" caption="Description">Template (Reference to Template, Number 18)</field><field ID="4" caption="Column">rcd_tem_oid</field><field ID="6" caption="Related to">rep_templates</field></group></entity><entity><group><field ID="1" caption="Description">Text (Text 255)</field><field ID="4" caption="Column">rep_codes_text rct_name</field><field ID="6" caption="Related to"></field></group></entity></table>&#13;
</group></entity></data></OpenView>