# HP OpenView Service Desk

## version 4.5

## Share Views Between Users

July 2006

© Copyright 2006 Hewlett-Packard Development Company, L.P.

## Content:

Last-minute information
Introduction
Getting Started
Known Errors

## LAST-MINUTE INFORMATION

There is no last-minute information.

## INTRODUCTION

Before SP20, users can only customize the views in their own client environment. All the customized views are saved in file "views.dat". User cannot share one certain customized view with each other. This feature provides the means to share individual user views via an export/import file mechanism.

## GETTING STARTED

### Role setting

Only those users with the role allow define/customize views can export/import views. If the user wants to export System views, he should be allowed customize System views.

### Export a user view

Login to Service Desk Client and navigate to the Define Views dialog. In the Define Views dialog, select a user view to export, and then click the new button 'Export', to initiate the export procedure.
Note: The "Export" button will be inactive when an uncustomized System View is selected.
Accept the default file name (the view's name) or provide a name. Click the Save button and then close the "Define Views" dialog window.

### Import a user view

Open the Define Views dialog, and then click the new button 'Import', to initiate the import procedure.
Select the user view file you want to import. Click the button 'Open'.
Note: If the name of the imported view already exists, a dialog will pop up to let you specify the view a unique name.
On return to the "Define Views" dialog, you will notice that the imported view is currently selected. To see the view in action, click the "Apply View" button.

## Known Errors

1.The feature does not support to import a view which is exported on an OS having different language setting.
Example: export from Japanese WinXP and import to English WinXP. The different font settings in OS will cause import fail.
2.Importing the explorer view doesn't set the base view. The user has to select base view manually.
When defining explorer view, the user should select a table/card/tree view as its base view. But when importing the explorer view, it will not import the base view simultaneously. The user has to import the base view first and set it to be the base view of the imported explorer view.