# HP OpenView Service Desk

## version 4.5

## Flexible Assignment Notifications

September 2006

© Copyright 2006 Hewlett-Packard Development Company, L.P.

## Content:

Last-minute information
Introduction
Getting Started
Summary

## LAST-MINUTE INFORMATION

There is no last-minute information.

## INTRODUCTION

The flexible assignment notifications feature is an extension of the currently notification mechanism. It allows to distinguish for the notification between two types of assignment: when the item is assigned to the user and the user's workgroup.

## GETTING STARTED

### New Notification Options

Before SP20, the notification options have only one condition: when the items are assigned to you. It means the notification is triggered when an item is assigned to you or when an item is assigned to the workgroup you belongs to without specifying to person.

From SP20, the notification options have two conditions: when the items are assigned to you and when the items are assign to your workgroup. In this way, the assignment is refined to specify the possibility whether you would like to be notified only when the items are assigned to your workgroup; only when items are assigned to you or both. As seen below:

NOTE:
Assign to your workgroup means To workgroup is which you belong to and To person is blank.
Assign to you means To Person is you.

### About existing notification options setting

Existing notification options setting will be translated to the new setting after upgrade.

Notification check on Before Upgrade | Notification check on After Upgrade
--- | ---
Show flashing tray icon when items are assigned to me. | Show flashing tray icon when items are assigned to my group. Show flashing tray icon when items are assigned to me.
Send me e-mail when items are assigned to me. | Send me e-mail when items are assigned to my group. Send me e-mail when items are assigned to me.
Show flashing tray icon when items are assigned to me. Send me e-mail when items are assigned to me. | Show flashing tray icon when items are assigned to my group. Show flashing tray icon when items are assigned to me. Send me e-mail when items are assigned to my group. Send me e-mail when items are assigned to me.

## Summary

Each user can independently set his or her assignment notification preferences. Any combination of preferences can be chosen, depending on individual needs.

Workgroup | Person | Notification type
Flash tray icon | Send email | Flash tray icon | Send email
X | - | - | - | User's tray icon will flash when an item is assigned to his workgroup
- | X | - | - | An email will be sent to user's address when an item is assigned to his workgroup
- | - | X | - | User's tray icon will flash when an item is assigned to him personally
- | - | - | X | An email will be sent to user's address when an item is assigned to him personally
X | X | - | - | User's tray icon will flash and an email will be sent to his address when an item is assigned to his workgroup
X | - | X | - | User's tray icon will flash when an item is assigned either to his workgroup or to him personally
X | - | - | X | User's tray icon will flash when an item is assigned to his workgroup; an email will be sent to his address when an item is assigned to him personally
X | X | X | - | User's tray icon will flash when an item is assigned either to his workgroup or to him personally; an email will be sent to his address when an item is assigned to his workgroup
X | X | - | X | User's tray icon will flash and an email will be sent to his address when an item is assigned to his workgroup; an email will be sent to his address when an item is assigned to him personally
X | - | X | X | User's tray icon will flash when an item is assigned to his workgroup or to him personally; an email will be sent to his address when an item is assigned to him personally
X | X | X | X | User's tray icon will flash and an email will be sent to his address when an item is assigned to his workgroup or to him personally
- | X | X | - | An email will be sent to user's address when an item is assigned to his workgroup; his tray icon will flash when an item is assigned to him personally
- | X | - | X | An email will be sent to user's address when an item is assigned to his workgroup or to him personally
- | X | X | X | An email will be sent to user's address when an item is assigned to his workgroup or to him personally; his tray icon will flash when an item is assigned to him personally
- | - | X | X | User's tray icon will flash and an email will be sent to his address when an item is assigned to him personally
- | - | - | - | No notifications will be sent at all