# HP OpenView Service Desk

## version 4.5

## Pop-up menu Enhancement

September 2006

© Copyright 2006 Hewlett-Packard Development Company, L.P.

## Content:

Last-minute information
Introduction
Getting Started

## LAST-MINUTE INFORMATION

There is no last-minute information.

## INTRODUCTION

Service Desk has offered the solution for expanding out of screen issue on field selection pop-up menus, which is mainly caused by the creation and activation of a large number of custom fields in Service Desk.

Now user can change Menu Style for field selection popup menu.

## GETTING STARTED

### Bar break style vs Consecutive style

Windows platform provides two distinct pop-up menu styles, bar break style and consecutive style. As shown below, bar break style (on the left) may contains multiple menu pages, and they are arranged in parallel. This style makes it possible for the end user to view and choose all the fields in a very convenient manner.

On the contrary, consecutive style (on the right) contain merely one menu page. If the amount of menu items is too large to be displayed completely within the screen, two arrows on the top and bottom will present. By scrolling the menu page up and down, users are still able to view and choose all the fields.

### Situation before SP20

At present, Service Desk 4.5 solely provides the bar break style. Thereby, in some extreme cases, for instances, after creating and activating large amount of custom fields, the bar break style menu pages will expand off the screen boundary as shown below. As a result, some fields are invisible and unselectable.

### User option for switching menu style

Starting from Service Pack 20, Service Desk provides a new user option "[ ] Use consecutive style when number of menu item exceeds [300]". This provides a flexible way to allow users to customize pop-up menu style according to their desktop screen resolution setting and the custom field number in their Service Desk instances.

- With this option unchecked, bar break style will always be used.
- With this option checked, bar break style will be used when the total number of menu items (exclude sub menu items) is less than the limit number. Otherwise, consecutive style will be used.

Note: the option will not be taken effect until the amount of menu items is too large to be displayed completely within the screen.

This option is checked by default, and initial limit number is set to 300.
This setting takes effect on all the occurrence places of the field selection pop-up menu. Field selection pop-up menus are used heavily and extensively in Service Desk. For instance, the pop-up menu on path "View Summary > Filter > Advanced Tab > More Criteria > Field", "UI/DB Rule > Condition > Add Criterion > Field" etc.