# HP OpenView Service Desk

## version 4.5
localization XML files

November 2004

© Copyright 2004 Hewlett-Packard Development Company, L.P.

## Contents:

Introduction
Translations

## INTRODUCTION

To make localization easier for the service pack localization XML files will be included for each service pack. These are files based on the standard localization pack that was delivered for Service Desk 4.5. The XML files located in directory \\doc\localitzation of the Service Desk service pack are exported using the Service Desk data exchange export tool. The XML file creates the localizable objects for the English (1033) language.

## TRANSLATIONS

To create translations for a language you need to change the language id in the XML file (e.g. <VALUE>1033</VALUE>) to the proper language ID.
To translate the localizable object change the text on the line with <VALUE>English text</VALUE> to the language required. This is only necessary for the properties with name TEXT. Before starting the translation it is recommended to copy the file and add the language ID or abbreviation in the file name. When finished save the file and start the service desk import. An import task already exists in the service desk environment. (Tools > System > Data > Data Exchange > Data Exchange Task. The task that uses "Import Mapping sd_lang".)

A description on the import task can be found in the Localization_Guid.pdf that is part of the localization pack (SDSK_00024) on the OpenView software patch site. This document also lists messages that can occur during the import and how to handle them.

Example:

To translate action Services Related to Service Call to German, translate the text "Services Related to Service Call" to German and translate language ID 1033 to 1031. See bold texts in below XML fragment.

<VALUE.OBJECT>
<INSTANCE CLASSNAME="ACTIONS">
<PROPERTY NAME="ID" TYPE="string" PROPAGATED="false">
<VALUE>514</VALUE>
</PROPERTY>
<PROPERTY NAME="TEXT" TYPE="string" PROPAGATED="false">
<VALUE>Services Related to Service Call</VALUE>
</PROPERTY>
<PROPERTY NAME="OID" TYPE="string" PROPAGATED="false">
<VALUE>281478330253387</VALUE>
</PROPERTY>
<PROPERTY NAME="LANGUAGE" TYPE="string" PROPAGATED="false">
<VALUE>1033</VALUE>
</PROPERTY>
</INSTANCE>
</VALUE.OBJECT>