# hp OpenView service desk

September 2005

© Copyright 2005 Hewlett-Packard Development Company, L.P.

This document explains how you can install and configure the Citrix Metaframe Access Client on Windows.

- Requirements
- Installing Citrix Metaframe Access Client
- Configure the Citrix Metaframe Access Client and start Service Desk

## Requirements

- Changes made to the client package and or installation could potentially cause differences to occur in the screenshots shown. Please refer to the official Citrix documentation on how to properly install and configure the Citrix Metaframe Access Client and to learn about additional requirements or options.
- Make sure you have the correct Citrix Metaframe Access Client for your Citrix Metaframe Presentation Server. For example download the latest version from http://www.citrix.com. At the time of writing the location to download this package is: http://www.citrix.com/English/SS/downloads/details.asp?dID=2755&downloadID=15015&pID=12752

## Installing Citrix Metaframe Access Client

- Install the Citrix Metaframe Access Client: ACM-en.msi

- NOTE. Only install the "MetaFrame Presentation Server Client" part

- NOTE: REBOOT the machine after installing this package!

## Configure the Citrix Metaframe Access Client and start Service Desk

- From the desktop start the "Citrix Program Neighborhood"

- Click the "Up" button

- Start "Find New Application Set"

- Click the "Server Location" button

- Click the "Add" button

- Click on the dropdown list button next to the "Click below to locate the..." field
- Select the Citrix server name from that list. In this example that is "cpeova"

- Open the application set. In this example that is "cpeova"

- Fill in your Windows login details, see example below:

- Open the "Service Desk 4.5 client" folder

- Double click the "Service Desk" shortcut to start the application or close the application and double click the "Service Desk 45 client" shortcut on your desktop of you choose to publish the application with the "Add shortcut to the clients desktop" option enabled.

Please refer to the official Citrix documentation on how to properly install and configure the Citrix Metaframe Access Client and to learn about additional requirements or options.