# HP OpenView Service Desk

## version 4.5

## Support FTPS in Client 2008

January 2009

© Copyright 2009 Hewlett-Packard Development Company, L.P.

## Content:

Last-minute information
Introduction
Getting Started
Known Errors and Limitations

## LAST-MINUTE INFORMATION

There is no last-minute information.

## INTRODUCTION

Since Service Desk Service Pack 29, Client 2008 supports FTPS (FTP over SSL). This document describes how to configure FTPS.
The main audience for this document is Service Desk administrators authorized to configure Attachment Settings.

## GETTING STARTED

# 1 New Attachment Settings options

In the Attachment Settings of Administrator Console, several options are added to configure this feature:

Figure 1: FTPS options in Attachment Settings

When "Encrypt both Control Channel and Data Channel" selected, both the control channel and the subsequent data channels are encrypted. Otherwise, only the control channel is encrypted while the data channels are not.

Note: Option "Encrypt both Control Channel and Data Channel" is available only when using passive mode.

# 2 Settings for different FTP Servers

FTPS function has been verified with the following FTP server software versions:

- FileZilla FTP Server v0.9.29

- Serv-U FTP Server v7.3.0.2

Note: Port 990 is used as the control channel port which should not be changed in ftp server settings.

2.1 Settings for FileZilla

Figure 2: Attachment Settings in Service Desk for FileZilla FTP Server (passive mode)

Figure 3: Attachment Settings in Service Desk for FileZilla FTP Server (port mode)

Only "Encrypt only Control Channel" is allowed to be selected when using FileZilla FTP Server. Data channel encryption is not supported.

Figure 4: FileZilla FTP Server SSL settings

In FileZilla Server SSL settings, both "Force explicit SSL/TLS" and "Force PROT P to encrypt data channel in SSL/TLS mode" MUST be unselected.

2.2 Settings for Serv-U

Figure 5: Attachment Settings in Service Desk for Serv-U FTP Server

Both "Use Passive FTP" and "Encrypt both Control Channel and Data Channel" MUST be selected when using Serv-U FTP Server.

Notes: Service Desk 4.5 DOES NOT support "Encrypt only Control Channel" with Serv-U FTP Server. If you select this option, all the attachment files may be set to EMPTY.

# 3 Web API and Web Console

The feature is transparent to the Web API and Web Console, no additional settings needed.

## KNOWN ERRORS AND LIMITATIONS

VJ Client DOES NOT support this feature. When adding/removing attachments in VJ client, it always uses normal FTP without SSL.