# HP OpenView Service Desk

## version 4.5

## Deputy Voting on Pending Approval Tasks

September 2006

© Copyright 2006 Hewlett-Packard Development Company, L.P.

## Content:

Last-minute information
Introduction
Getting Started

## LAST-MINUTE INFORMATION

There is no last-minute information.

## INTRODUCTION

A new feature has been introduced for "deputy voting". With this feature, user is now able to view approval tasks of other people. Also some people can be authorized to vote on behalf of other people who are in long term leave.

## GETTING STARTED

### Deputy Approver

To provide the possibility of "deputy voting" without having Administrator role, a new option "Deputy Approver" is added to Customization tab page of Role definition. Persons granted with this privilege are allowed to approve Approvals on behalf of any other people:

Figure 1 Deputy Approver Option

By default, this option is switched off, thus all the existing roles are not deputy approver initially except System Administrator.

Note: Deputy Approver has very powerful privilege, he can vote for any other people, so be careful of using it.

### Viewing Pending Approval Tasks of Others

Currently it is possible to list current user's Approval Tasks using the filter condition "Where I am One of the approvers":

Figure 2 View Filter Setting

It is now possible to use "Approval Approval Votes Approver" as navigation item in explorer view to list approval tasks for other person.

Figure 3 Navigation Field for Viewing Others’ Approval

Figure 4 Explorer View for Viewing All Person’s Approval Tasks

### Deputy Vote Operation

Login as deputy approver, user can see the Approval Tasks per Person as shown in Figure 4. Then user may open an item and vote for other person.

###

Figure 5 Deputy Approval Voting for others

After end user vote for others, as shown in Figure 5, any deputy voting operation is captured in history line as shown in Figure 6.

Note: The audit function of deputy voting is done by system and can not be enabled or disabled.

Figure 6 History Line for Deputy Approval Voting

Figure 7 Deputy Approval Voting History Line Content