# HP OpenView Service Desk

## version 4.5
known issues Integration with OpenView Operations For Windows© and UNIX©

June 2003

© Copyright 2003 Hewlett-Packard Development Company, L.P.

This file contains information about known issues with the Service Desk 4.5 integration with OpenView Operations For Windows© and UNIX©. For further information about this integration, please see the Service Desk 4.5 OpenView Operations Integration Administrator's Guide.

# Importing Nodes Into Service Desk

ITSM005710: The import mapping ovounixci does not map the location field correctly. As a result, the import fails. To solve this problem, edit the import mappings (within the Admin Console, select Data, Data Exchange Import Mapping, and select ovounixci), and either add a default location, or change the status to production (this does not require the location field).

# Importing Services Into Service Desk

ITSM005711: The import mapping ovounixservices does not map the location field correctly. As a result, the import fails. To solve this problem, edit the import mappings (within The Admin Console, select Data, Data Exchange Import Mapping, and select ovounixservices), and either add a default location, or change the status to production (this does not require the location field).

Also, the relations between the services are not imported (ITSM005712). To solve this problem, you must add the relations manually to the ovounixservices import mapping. Use the ovowindowsservices import mapping for reference.

# Event Mapping

ITSM005713: The ovounix import mapping does not import Service Desk incidents correctly. It does not map the Severity field to the Impact field. To solve this problem, do the following:

1. Within the Admin Console, select Data, Data Exchange Import Mapping, and select ovounix.
2. Select the Impact field, and enter the Value Mappings shown in the table below:

Value of External Attribute | Value for Internal Attribute
normal | None
warning | Low
minor | Medium
major | High
critical | Top

# Sample Events

In order to use the Service Navigator events samples provided with the integration the shell scripts must be made executable. For example:

# cd /opt/OV/OpC/examples/services
# chmod u+x factor.sh
# ./factor.sh 1

# Installing the HTML Viewer

The HTML Viewer install script, /opt/OV/www/cron/install.sh, contains an error. It contains a chmod command that refers to the file /opt/OV/lib/libopcsvcclient.sl. This must be changed to /opt/OV/lib/libopcsvcclient.so. For example:

# /opt/OV/www/cron/install.sh

# set the right execution flags to the svcterm
chmod a+x /opt/OV/bin/OpC/opcsvcterm /opt/OV/lib/libopcsvcclient.so

# add job to cron
crontab /opt/OV/www/cron/service.cron