# hp OpenView service desk

## version 4.5 service pack
installation read me

January 2003

© Copyright 2003 Hewlett-Packard Development Company, L.P.

This service pack is an update to the service desk 4.5 software. You are only allowed to install and use this software as stated in the agreement for using service desk made with your supplier.

## Contents:

Installation instructions

## INSTALLATION INSTRUCTIONS

The service desk 4.5 service pack includes installers for Windows, HP-UX and Sun Solaris. Documentation with regard to the installation of the service pack using these installers can be found in the following files:
Installation on the Windows platform using windows installer
Installation on the HP-UX platform using swinstall
Installation on the Sun Solaris platform using pkgadd

The operating systems and the versions that are supported can be found in the supported platforms list.

Step 1. Identify which service desk components you have installed and on which platform.

Step 2. Test the upgrade of the components in a test environment, in order to familiarize yourself with the installation procedure and to check if the installation is successful. For instance, create a backup of you current database, upgrade a test application server that uses this backup database, and upgrade the database. Upgrade a test client and start the test application server and then the test client.
Note. The service pack only updates existing files and installs certain new files, like servicepack.jar, the service pack installer does NOT upgrade the database or perform any other configuration actions. These will have to be done manually after the installation of the service pack.

Step 3. If the upgrade of the test environment was successful and you are familiar with the upgrade procedure proceed with planning the upgrade of the live environment. Make sure you always have a backup of your database prior to upgrading.
Note. Make sure you store this backup of the database in order to be able to send it to the support organization in case of possible problems that may have been caused due to the upgrade. Having this backup available for the support organization shortens the time required by the support organization to identify problems due to the upgrade, which will lead to a solution of the problem much quicker.

Step 4. Proceed with the upgrade of the live environment by installing the service pack on the application server(s) first, then upgrade the database using one of the upgraded application servers and install the service pack on all available clients in your environment.
Note. Check the installation documentation for each platform to find out more about the installation procedure itself, mass installations, silent installations, etc.